Social Confetti Events, LLC

The last email I have from the clerk of courts was for Tuesday, May 10th or Wednesday, May 11thWe selected May 11thThe courts also mentioned that we could do it earlier by phone and I'd be happy to complete it that wayJust let me know!

CrossChx entered into a contract with Social Confetti Events LLC December 11th, for a Holiday Party We had secured a Hour Photo Booth Rental (prints per session in Studio Set Up, basic logo, prop sampler, online gallery & attendant for set up, tear down & operation of booth through out duration of event) for $ The event occurred on December 11th, and CrossChx was notified that Social Confetti LLC was not able attend due to a car accident that damaged their equipment After speaking to the owner, Lauren S [redacted] , she shared that we would receive a full refund for the services after failing to deliver on the contract both parties signed Lauren asked that we provide her at least days to send us repayment due to their busy season, and we agreed that this was reasonable The owner, Lauren S [redacted] shared on 2/17/that she had mailed repayment to CrossChx on 1/30/from their Key Business Checking account (no check number provided) and CrossChx h

Consumer called Revdex.com and advised that she received a refund and the matter is resolved

There were several issues in Ms [redacted] 's statement that were outright false I find it troubling that she has not only gone back on her word so many times but has questioned my integrity without providing any evidence to support her accusations The biggest point of contention is the holiday fee--unfortunately I do not have a recording of our phone conversation in November when I asked her if this would be applicable since my wedding was the day before Easter I would never have proceeded with booking her company had she told me an additional fee would be applied She assured me I would not be charged a holiday fee--I wish I had the hindsight to have asked for it in writing but did not see the purpose since the total she gave me--please bare in the mind at this point she knew the date of the wedding and the fact that it was Easter weekend--was the price we had agreed upon Why would a fee for the date in question to be applied after the fact? Which brings up the topic of the questionnaire I am happy to provide emails that show MsS [redacted] emailed me confirmation on November 11, and then it was not until March 26, when I emailed her asking if there was anything she needed for me that she mentioned sending me a questionnaire Having only received the questionnaire on March taking two days to fill it out does not seem unreasonable On a side note, I specified the type of background I wanted on the form--damask I specifically remember this as it was not an option on the questionnaire but was on the email that was sent to me in the fall about the promotion so I typed it in rather than clicking on the options provided I would appreciate it if MsS [redacted] would provide a copy of the questionnaire--at no point after I submitting did I receive information on what my credit card would be charged otherwise I most definitely would have called her and reminded her of our discussion that no holiday fee would be applied Therefore, her company did not have my approval for the second charge As for the products received, the guestbook was not full of the images taken nor was I given copies of the images Of course, I understand that some images may be misplaced but to not even receive a fraction of the seems dubious I sent Ms [redacted] photographs of the book I was given as per her request once we spoke and she assured me she would mail me the copies along with a refund check--again, I wish I had learned my lesson and recorded our phone conversation Along with the images of the book I provided Ms [redacted] images of what my computer showed when I plugged in the USB flash drive In her statement she questions the veracity of the faultiness of the flash drive yet I provided her images and asked her advice on how to correct it as I was open to the error being on my end with not knowing how to properly open the folders She replied that she would ask someone by the name of Tim and let me know She never replied I also discussed with her via text that my mother found the book and USB strewn in the reception area the next morning I believe and stated to Ms [redacted] that handing off the materials to someone in my family or an employee of the venue was the most professional option and one that could be tracked to ensure items were not misplaced or damaged Her reply stated that was their business protocol and she would speak to the attendant but yet again did not reply afterwards with that information either

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I am sending an email to the company with ideal times/days to meet upAs long as that is responded to and completed then I can accept thisI just was not getting any responses from my most recent emails to the company

I have been trying to get the slow motion video reel as well as the USB flash drive in the photo booth pictures from my wedding back in October 7, I have emailed Lauren and Tim multiple times as well as calling themI have yet to receive any response from either of themThey have been paid in full for their serves, and have not fulfilled their end of the contractThey also ran my credit card for final payment without my authorizationAs I was waiting to pay them the balance once I received everything that they owed meI did this because I had so much issues getting them to even respond to me after my initial booking and was not confidant that they would even show up to perform their serves as a photo booth and slow motion booth at the wedding All I want is what is owed to meThese are special memories from our wedding that they were paid to take and give to me

This case has since been resolved between our company and the client, as we provided a refund to the client for the Holiday Fee and the Idle Time fee that she had been previously charged forThe refund was provided to the client on July 8th, in the amount that was requested by the client, which was $Although our policy for any Holiday or Idle time fees were included on our website, client packet and the rental agreement that the client signed, we used this experience as an opportunity to review how information is conveyed to potential and current clients during both the inquiry and booking processOur goal is to avoid charging fees to clients if at all possible, but in situations where the events take place on a holiday, we have these fees in place to ensure that our attendants are properly compensated as wellAside from the monetary compensation we provided to the client, we also offered additional prints to ***, but never heard back from her since the refund was grantedThe online gallery associated with her event remains active online and will be available until the client requests otherwisePlease let me know if any additional information is needed and thank you for your time in this matter

Final deliverable (electronic photo album) not received following event Social Confetti contracted to provide as part of photobooth services on December 10, Lauren S [redacted] stated on Jan that she had sent the link to an electronic albumThat has not been received Repeated attempts after December to contact S [redacted] /Social Confetti by email and phone have been ignored At time of contracting, S [redacted] indicated the price being given for the event was the same as that for an event in Later investigation showed the price was $more

Final deliverable (electronic photo album) not received following event Social Confetti contracted to provide as part of photobooth services on December 10,
Lauren S*** stated on Jan that she had sent the link to an electronic albumThat has not been received
Repeated attempts after December to contact S***/Social Confetti by email and phone have been ignored
At time of contracting, S*** indicated the price being given for the event was the same as that for an event in Later investigation showed the price was $more

I have been trying to get the slow motion video reel as well as the USB flash drive in the photo booth pictures from my wedding back in October 7, I have emailed Lauren and Tim multiple times as well as calling themI have yet to receive any response from either of themThey have been paid in full for their serves, and have not fulfilled their end of the contractThey also ran my credit card for final payment without my authorizationAs I was waiting to pay them the balance once I received everything that they owed meI did this because I had so much issues getting them to even respond to me after my initial booking and was not confidant that they would even show up to perform their serves as a photo booth and slow motion booth at the wedding
All I want is what is owed to meThese are special memories from our wedding that they were paid to take and give to me

I would like to distpute the claims filed by *** ***'s regarding the refund request that she has made with the Revdex.com, as well as my credit card processing company*** made her initial inquiry on October 22nd, for a photo booth rental on April 4th, Between
10/22/and 11/4/14, there were several emails sent between the client and myself discussing the various package options that we were offering, and what the booking and rental process entailed as well as what to expect days prior to her event date*** ul***ately proceeded with booking the booth on November 11th, 2014. The package she purchased was part of a special flash promotion we were offering that enabled clients who purchased an unlimited prints promotion to receive a complimentary "Wedding Upgrade Bundle" with their rentalThe Wedding Upgrade Bundle includes a keepsake scrapbook, a studio backdrop rental option(which only works with our Studio Booth set-up), a USB of the photo booth images and a custom photo booth signThe cost for this promotion was $which was charged on November 11th, at the ***e of bookingAll of the above options were made available to *** ***, and provided to her as she outlined in her client questionairre.The purpose of this questionniare is to solidify any and all details surrounding the event and the rental with us, including any additional upgrades and fees associated with the rentalThe client is informed they will need to complete the questioniarre at least days prior to thier event dateWe set this ***eline to ensure that we have ample ***e for event preparation such as ordering materials, confirming attendant schedules etcThat being said, we did not receive ***'s completed questionniare until March 28th, 2015, roughly less than a week to her event date, but we were still happy to honor any upgrade options and custom details that she specified in her event questionairre. It should be noted that the client is stating we did not provide the proper backdrop to herAs mentioned above, the "Wedding Upgrade Bundle" offers a studio backdrop rental option and is part of our Studio Set up, which is different than that of our Enclosed Set UpUpon arriving at the venue for set-up, my partner and the attendant began setting up the Studio Booth, and used the default black backdrop because Ms*** failed to specify any other choice on her questionairreMy employees were approached about the sby the wedding coordinator, who relayed that *** thought she was getting an Enclosed Booth SetupThey informed the wedding coordinator that *** had recieved the "Wedding Upgrade Bundle" which is for a Studio Set-up, and also did not fill out a backdrop selectionMy emloyees stopped their setup to try and resolve this concern by rearranging the Studio Setup to our "Privacy Setting" which allows a simalar private feeling to that of our enclosed boothThe coordianator and my employees seemed to be in agreeance that this was a reasonable solution, and proceeded with the sin this manner.Additional comlaints filed by *** *** were for the Holiday Fee and for Idle ***eThese charges were described to the client at the ***e of bookingAdditionally, these fees are described in the client packet provided during the inquiry process and is reiterated on the event questionniare that was to be completes no later than days prior to the event dateThis was also explained in a documented email to ***, prior to her booking, and was confirmed on the event questionnaire that the client is solely responsible for filling outLikewise, this information was provided on the wedding upgrade bundle flier that was sent to the client, and is available on our website.In response to the complaints "all copies were not given to me and they did ran out of supplies before the four hours was concluded"; The event seemed to be one our businesses more successful ones, being used by her guests over ***es in a four hour period to which we provided a photo strip to each guest in each photoOur booths typically see between 80-total sessions in a hour rental, so we felt like her booth was utalized to the fullest at her eventLikewise, guests will some***es walk away from the booth and take "all" prints with them without leaving the extra copy behind for the scrapbookAthough we try to encourage that the guests leave a copy, it is not realistic to catch all of themStill, the client's scrap book was full and provided to her by the end of her eventDue to the heavier volume at the event, the printer did run out of paper with about minutes remaining in the rentalIn this situation (as described in our contract) guests will be encouraged to continue using the photo booth, and any prints not provided on site can be mailed following the event. As for the USB, the images were indeed all burned and saved to the USB at the end of the evening, so we are not certain how it was "faulty" or blankWe will just have to take Ms***'s word for it.We are happy to ship a new USB to Ms*** as well as copies of each photo strip that did not print at the event As for her request for a refund for the fees associated with her rental, we firmly believe that the rental agreement signed by *** ***, and the additional imformation she recieved during the booking process reiterates any and all charges that may apply to the client, including Idle ***e Fees, Holiday Fees and any other potential charges that may take placeIt also states that refunds are not applicable on any upgrades options(scrapbook/USB/Backdrop). Furthermore, the rental agreement states that any ***eline adjustments outside of what is included in the package must be made days prior to the event dateIt was not until March 26, that *** opened the questionnaire and not until March 28, that she actually included the ***eline information, where she requested hour of idle ***eIt is our position that *** *** was adequately informed, and she agreed to the the terms and conditions of our rental agreement, and therefore we do not see just cause to refund these items to her

CrossChx entered into a contract with Social Confetti Events LLC December 11th, for a Holiday Party We had secured a Hour Photo Booth Rental (prints per session in Studio Set Up, basic logo, prop sampler, online gallery & attendant for set up, tear down & operation of booth through out duration of event) for $ The event occurred on December 11th, and CrossChx was notified that Social Confetti LLC was not able attend due to a car accident that damaged their equipment After speaking to the owner, Lauren S***, she shared that we would receive a full refund for the services after failing to deliver on the contract both parties signed Lauren asked that we provide her at least days to send us repayment due to their busy season, and we agreed that this was reasonable
The owner, Lauren S*** shared on 2/17/that she had mailed repayment to CrossChx on 1/30/from their Key Business Checking account (no check number provided) and CrossChx h

I engaged Social Confetti for my wedding in September The service provided was good and price was fairFast forward almost a year later, July 2016, My wife and I receive a random charge from Social Confetti for $when services were not requestedI subsequently called Lauren and advised her of the charge and she informed me she would look into it and get back with me, that was several months ago

Hello, I previously filed a complaint against Social Confetti in regards to them overcharging me and not paying me the refundI found their response satisfactory as long as they followed through with what they said about getting me the refundThey have notI have made multiple attempts since I filed the complaint and given Lauren many different options as to how to get me my refund checkThey have gone unansweredBelow is the communication I have had with Lauren since she responded to my first complaintShe has not responded to my past emails now since Sept 18thEach giving her different ways to get me my refundAt this point I do not want to meet her in person I want her to use either of the other options I gave her to refund my moneyThank you for your help!

CrossChx entered into a contract with Social Confetti Events LLC December 11th, for a Holiday Party We had secured a Hour Photo Booth Rental (prints per session in Studio Set Up, basic logo, prop sampler, online gallery & attendant for set up, tear down & operation of booth through out duration of event) for $ The event occurred on December 11th, and CrossChx was notified that Social Confetti LLC was not able attend due to a car accident that damaged their equipment After speaking to the owner, Lauren S***, she shared that we would receive a full refund for the services after failing to deliver on the contract both parties signed Lauren asked that we provide her at least days to send us repayment due to their busy season, and we agreed that this was reasonable
The owner, Lauren S*** shared on 2/17/that she had mailed repayment to CrossChx on 1/30/from their Key Business Checking account (no check number provided) and CrossChx h

I have been trying to get the slow motion video reel as well as the USB flash drive in the photo booth pictures from my wedding back in October 7, I have emailed Lauren and Tim multiple times as well as calling themI have yet to receive any response from either of themThey have been paid in full for their serves, and have not fulfilled their end of the contractThey also ran my credit card for final payment without my authorizationAs I was waiting to pay them the balance once I received everything that they owed meI did this because I had so much issues getting them to even respond to me after my initial booking and was not confidant that they would even show up to perform their serves as a photo booth and slow motion booth at the wedding
All I want is what is owed to meThese are special memories from our wedding that they were paid to take and give to me

Hi, How do I go about re-opening a complaint that I said had been met but the business has yet to follow through on their end? I couldn't find the option on my accountThanks for your help!

we still have not received payment as we have requestedPlease provide the checkand information (date sent, amount, tracking number)

Final deliverable (electronic photo album) not received following event Social Confetti contracted to provide as part of photobooth services on December 10,
Lauren S*** stated on Jan that she had sent the link to an electronic albumThat has not been received
Repeated attempts after December to contact S***/Social Confetti by email and phone have been ignored
At time of contracting, S*** indicated the price being given for the event was the same as that for an event in Later investigation showed the price was $more

I engaged Social Confetti for my wedding in September The service provided was good and price was fairFast forward almost a year later, July 2016, My wife and I receive a random charge from Social Confetti for $when services were not requestedI subsequently called Lauren and advised her of the charge and she informed me she would look into it and get back with me, that was several months ago