Social Cycle SD

Our cancellation policy is days or more = full refunddays or less= rain check to use at a later timeUnder hours = forfeit the refund/rain check This is stated on our website in our FAQ's The customer also has to agree to terms when making the reservation online Then once the proceed with the booking, they are emailed a confirmation of the tour along with our policies.The customer called hour prior to the start of the scheduled tour start time to cancel because it "might rain." Our tours run rain or shine, which is also stated in all of the above listed places.So by canceling hour before their tour start time, they are clearly under the hours to receive any refund or rain checkI have no idea where they are getting the $cancellation fee from We do not have any type of fees or partial refunds given when canceling at any time.Should you need anything else, please let me know.Best, Social Cycle619- [redacted] All information listed above can be found directly on our website: www.socialcyclesd.com

Our cancellation policy is 31 days or more = full refund. 30 days or less= rain check to use at a later time. Under 72 hours = forfeit the refund/rain check.  This is stated on our website in our FAQ's.  The customer also has to agree to terms when making the reservation online.  Then...

once the proceed with the booking, they are emailed a confirmation of the tour along with our policies.The customer called 1 hour prior to the start of the scheduled tour start time to cancel because it "might rain."  Our tours run rain or shine, which is also stated in all of the above listed places.So by canceling 1 hour before their tour start time, they are clearly under the 72 hours to receive any refund or rain check. I have no idea where they are getting the $150 cancellation fee from.  We do not have any type of fees or partial refunds given when canceling at any time.Should you need anything else, please let me know.Best, Social Cycle619-[redacted]All information listed above can be found directly on our website: www.socialcyclesd.com

Our cancellation policy is 31 days or more = full refund. 30 days or less= rain check to use at a later time. Under 72 hours = forfeit the refund/rain check.  This is stated on our website in our FAQ's.  The customer also has to agree to terms when making the reservation online.  Then...

once the proceed with the booking, they are emailed a confirmation of the tour along with our policies.
The customer called 1 hour prior to the start of the scheduled tour start time to cancel because it "might rain."  Our tours run rain or shine, which is also stated in all of the above listed places.
So by canceling 1 hour before their tour start time, they are clearly under the 72 hours to receive any refund or rain check. 
I have no idea where they are getting the $150 cancellation fee from.  We do not have any type of fees or partial refunds given when canceling at any time.
Should you need anything else, please let me know.
Best, 
Social Cycle
619-[redacted]
All information listed above can be found directly on our website: www.socialcyclesd.com

Review: Social Cycle refuses to refund our deposit of $500 for services that were never provided due to rainy weather conditions. We were not given the opportunity to cancel our reservation and no form of reimbursement has been issued.On the evening of Saturday April 25th 2015, we were scheduled to use the services that SocialCycleSD provides for about 2.50-3 hours. Weather conditions changed and it began to rain during that particular window of time. As their contract stated, they would provide their services rain or shine. However, we were not permitted to cancel our reservation which, by definition, only holds that particular time slot, we are not obligated to follow through with the reservation. We felt that it was unsafe for our party to ride through unpredictable rain.We were more than happy to pay the $150 cancellation fee but were denied the opportunity to. We were strong-armed to follow through with the reservation despite rainy conditions and when we refused, I stated that I wanted to go to small claims court in order to settle the refund as they were reluctant to.Desired Settlement: The full $500 deposit for our April 25th 2015, 630pm reservation should be refunded to the appropriate credit card used at the time of purchase. If SocialCycleSD would like to apply the $150 cancellation fee, we would be more than happy to oblige.

Business

Response:

Our cancellation policy is 31 days or more = full refund. 30 days or less= rain check to use at a later time. Under 72 hours = forfeit the refund/rain check. This is stated on our website in our FAQ's. The customer also has to agree to terms when making the reservation online. Then once the proceed with the booking, they are emailed a confirmation of the tour along with our policies.