Social Solutions

From: [redacted] [mailto: [redacted] ] Sent: Friday, April 28, 12:PMTo: [redacted] < [redacted] >Subject: RE: The Revdex.com has received a customer concern about your businessHey [redacted] ,Thanks for forwarding to me! I’ll make sure this gets into the right hands!-***

From: [redacted] [mailto: [redacted] ]? Sent: Thursday, May 4, 2:PMTo: [redacted] < [redacted] >Subject: Complaint [redacted] Follow UpMs [redacted] ,I am contacting you on behalf of Social Solutions Global, Incregarding the above referenced complaintI would like to confirm that, prior to receipt of your email alerting us to the complaint, we had already talked with the customer, [redacted] ***, Mr [redacted] , and reached a mutually agreeable resolutionI have also followed up with Mr [redacted] after having received the notice you emailed and confirmed that the he is satisfied with the result.? Thank you for your assistance, [redacted] Senior Contracts Counsel? [redacted] www.socialsolutions.comThis message contains information that is confidential and/or may be privilegedIf you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copy of this message or its attachments is strictly prohibitedIn addition, emails sent from and to this socialsolutions.com domain are monitored, archived, and subject to disclosure, including in connection with regulatory or other legal processesIf you have received this message in error, please advise the sender immediately by reply email and delete this message.? ?

From: *** *** [mailto:***] Sent: Friday, April 28, 12:PMTo: *** *** Subject: RE: The Revdex.com has received a customer concern about your businessHey ***,Thanks for forwarding to me! I’ll make sure
this gets into the right hands!-***

For over days I have been reaching out to customer care via the portal that they offer for customer service issuesThis involves multiple case being started with zero replyMy request was to cancel the account effective April 1stBefore April 1st I also contacted the VP of Customer Care who stated he will look into itSince then I have header nothing from him eitherOn April they went ahead and invoiced my account for $as per even though I expressly requested on multiple occasions that they not do thatBy invoicing me they also were responsible for my account being overdrawn as I was not expecting this charge

From: *** *** [mailto:***] Sent: Thursday, May 4, 2:PMTo: *** *** Subject: Complaint *** Follow UpMs***,I am contacting you on behalf of Social Solutions Global, Incregarding the above referenced complaintI would like to confirm that, prior to receipt of your email alerting us to the complaint, we had already talked with the customer, *** ***, Mr*** ***, and reached a mutually agreeable resolutionI have also followed up with Mr*** after having received the notice you emailed and confirmed that the he is satisfied with the result. Thank you for your assistance,*** *** ***Senior Contracts Counsel ***www.socialsolutions.comThis message contains information that is confidential and/or may be privilegedIf you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copy of this message or its attachments is strictly prohibitedIn addition, emails sent from and to this socialsolutions.com domain are monitored, archived, and subject to disclosure, including in connection with regulatory or other legal processesIf you have received this message in error, please advise the sender immediately by reply email and delete this message

Complaint: ***
I am rejecting this response because: I get a call from them agreeing that my contract was one year, that they are super sorry etc, that they will process the refund on the following Friday or the Friday following thatOf course two Fridays pass and no refundJust another example of a company messing around a customer the second they want to cancelNot okay.
Regards,
*** * ***

Complaint: ***
I am rejecting this response because: I get a call from them agreeing that my contract was one year, that they are super sorry etc, that they will process the refund on the following Friday or the Friday following thatOf course two Fridays pass and no refundJust another example of a company messing around a customer the second they want to cancelNot okay.
Regards,
*** * ***

From: *** *** [mailto:***]? Sent: Thursday, May 4, 2:PMTo: *** *** Subject: Complaint *** Follow UpMs***,I am contacting you on behalf of Social Solutions Global, Incregarding the above referenced complaintI would like to confirm that, prior to receipt of your email alerting us to the complaint, we had already talked with the customer, *** ***, Mr*** ***, and reached a mutually agreeable resolutionI have also followed up with Mr*** after having received the notice you emailed and confirmed that the he is satisfied with the result.? Thank you for your assistance,*** *** ***Senior Contracts Counsel? ***www.socialsolutions.comThis message contains information that is confidential and/or may be privilegedIf you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copy of this message or its attachments is strictly prohibitedIn addition, emails sent from and to this socialsolutions.com domain are monitored, archived, and subject to disclosure, including in connection with regulatory or other legal processesIf you have received this message in error, please advise the sender immediately by reply email and delete this message.? ?

From: [redacted] [mailto:[redacted]] Sent: Friday, April 28, 2017 12:56 PMTo: [redacted] <[redacted]>Subject: RE: The Revdex.com has received a customer concern about your businessHey [redacted],Thanks for forwarding to me! I’ll make sure...

this gets into the right hands!-[redacted]