Society Human Resources Management

Date: Tue, Sep 15, at 11:AMSubject: Revdex.com Complaint ID [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: "H [redacted] Henry" < [redacted] @shrm.org>Dear [redacted] ,? Thank you for taking the time to speak with me today.? Per our telephone conversation, we received a letter of complaint, dated August 27, with an ID of [redacted] .? Although the letter is dated August 27, 2015, our General Counsel’s office did not receive it until last Friday, September 11, 2015.? Unfortunately, our General Counsel is on travel and will not be able to respond to the complaint until next Wednesday, September 23, 2015.? Our apologies for the delay, but I wanted to inform you that we will indeed respond as soon as possible when our General Counsel returns to the office on Wednesday, September 23, 2015.? Thank you.? Best regards,? Jill M [redacted] | ParalegalSociety for Human Resource Management [redacted] | Alexandria, VA [redacted] USA

We are responding to the above-referenced complaint, a copy of which is enclosed for your conveniencePer your request, in an effort to not disclose any personally-identifying information about the customer who filed the complaint, we will refer to the customer in this letter simply as “Customer.”The Society for Human Resource Management (SHRM) is a 501(c)(6) non-profit professional society that offers, among other services, certification exams in the human resource fieldOur records indicate that Customer applied and paid for the SHcertification exam on October 29, and received her Authorization to Test (ATT) letter on that same dayThe ATT letter that Customer received outlined the process for scheduling an exam appointment as well as stated the exam cancellation and refund policyAccording to the ATT letter, Customer needed to schedule an exam appointment to sit for the exam during the December 1, to February 15, testing window to avoid forfeiture of her exam fees.According to our records, and as conceded by Customer in her complaint, Customer did not schedule an exam appointment with our testing vendor during the testing windowOn page of the Certification Handbook, which all candidates must review and agree to adhere to as a part of their exam application, SHRM outlines its no-show policy (see below).For purposes of the SHRM Certification program and certification exams, “no-show”candidates are defined as those who:> do not appear for the exam on the scheduled appointment date;> arrive at the testing center more than minutes after the exam starting time, or withoutproper identification; > cancel the exam appointment less than five business days before the scheduled date; or > do not schedule an exam appointment with SHRM's test delivery vendor, Prometric, and whodo not request a refund within days after closure of the exam window.No-show candidates forfeit all exam fees.SHRM's policy does not allow an applicant who was a “no-show” to transfer his or her exam application and fees from one testing window to the next, which is what the Customer requested according to her complaintThat said, Customer does have the opportunity to request a refund of 50% of her exam fees (minus the non-refundable $application fee) provided that Customer makes such a refund request within days after the close of the testing window (which was February 15, 2016)According to the notes in Customer’s record, she was provided incorrect information regarding the timeframe that she had in which to request a refundFor that we do apologize.If Customer would like to request a refund, the Customer should complete the enclosed cancellation/refund form and e-mail it to the e-mail address on the form (certificationpayment(a)shrm.org)Customer should check the box on this form which states,“[] Cancelling exam after the late registration deadline (50% refund minus $application fee).” This form must be completed and submitted to SHRM at the above-listed e-mail address by March 15, in order for us to process the refund request.Ifyou have any further inquiries regarding this complaint, please feel free to contactus.Very truly yours,

We are responding to the above-referenced complaint, a copy of which is enclosed for your conveniencePer your request, in an effort to not disclose any personally-identifying information about the customer who filed the complaint, we will refer to the customer in this letter simply as
“Customer.”The Society for Human Resource Management (SHRM) is a 501(c)(6) non-profit professional society that offers, among other services, certification exams in the human resource fieldOur records indicate that Customer applied and paid for the SHcertification exam on October 29, and received her Authorization to Test (ATT) letter on that same dayThe ATT letter that Customer received outlined the process for scheduling an exam appointment as well as stated the exam cancellation and refund policyAccording to the ATT letter, Customer needed to schedule an exam appointment to sit for the exam during the December 1, to February 15, testing window to avoid forfeiture of her exam fees.According to our records, and as conceded by Customer in her complaint, Customer did not schedule an exam appointment with our testing vendor during the testing windowOn page of the Certification Handbook, which all candidates must review and agree to adhere to as a part of their exam application, SHRM outlines its no-show policy (see below).For purposes of the SHRM Certification program and certification exams, “no-show”candidates are defined as those who:> do not appear for the exam on the scheduled appointment date;> arrive at the testing center more than minutes after the exam starting time, or withoutproper identification; > cancel the exam appointment less than five business days before the scheduled date; or > do not schedule an exam appointment with SHRM's test delivery vendor, Prometric, and whodo not request a refund within days after closure of the exam window.No-show candidates forfeit all exam fees.SHRM's policy does not allow an applicant who was a “no-show” to transfer his or her exam application and fees from one testing window to the next, which is what the Customer requested according to her complaintThat said, Customer does have the opportunity to request a refund of 50% of her exam fees (minus the non-refundable $application fee) provided that Customer makes such a refund request within days after the close of the testing window (which was February 15, 2016)According to the notes in Customer’s record, she was provided incorrect information regarding the timeframe that she had in which to request a refundFor that we do apologize.If Customer would like to request a refund, the Customer should complete the enclosed cancellation/refund form and e-mail it to the e-mail address on the form (certificationpayment(a)shrm.org)Customer should check the box on this form which states,“[] Cancelling exam after the late registration deadline (50% refund minus $application fee).” This form must be completed and submitted to SHRM at the above-listed e-mail address by March 15, in order for us to process the refund request.Ifyou have any further inquiries regarding this complaint, please feel free to contactus.Very truly yours,

September 28, 2015Dear *** ***:We are responding to the above-referenced complaint, a copy of which is attached for your convenienceWe reject, unequivocally, the allegations in *** ***'s complaint (other than that he took and failed to pass the SHRM-SCP exam and may have paid for and used a SHRM learning System)In particular we note the following:The Society for Human Resource Management (SHRM), a 501(c)(6) non-profit professional society, offers certification exams in the human resource field that are voluntarily undertaken by those who wish to obtain the SHor SHRM-SCP credentialThese certifications are not akin to a license requirementThe SHRM certification exams are based on a defined Body of Competency and KnowledgeThe Learning System materials that this complainant used to prepare for the exam were developed around a defined Body of Competency and Knowledge, not around the examThis alignment is a best practice in the certification industryWithin the Learning System there is a disclaimer that states (emphasis supplied):The SHRM Learning System is intended to cover the SHRM Body of Competency and Knowledge (SHRM BoCK") tested in the SHand SHRM-SCP certification exams, However, the Learning System does not "teach the test, "Some content covered in the Learning System may not be tested in the exams, and conversely, some content tested in the exams may not be covered in the learning SystemSHRM makes no warranty that use of the Learning System guarantees passage of the SHor SHRM-SCP examinationsNeither the SHRM Certification Commission nor SHRM certification staff have any involvement in the SHRM tearning SystemSHRM Learning System subject matter experts and instructors have no access to actual exam questions.The SHRM certification exams are administered at computer-based testing centers around the world through a third party nationally recognized best-in-class testing vendorThese test centers are designed and operated in the same consistent manner across all of their locationsThe seat time for our exams is hoursThe actual exam time is hours and minutes with minutes for the introduction and a tutorial and minutes for an end of exam surveyThis duration is similar to those of other professional certification examsWhile there is no scheduled break for the exam, candidates are allowed to take a break, including going to the restroom, if neededThe restroom at the test center where this candidate tested was seconds down the hall from the test center suiteThis candidate did not inquire or request any type of testing accommodations.Lastly, because candidates are unable to retake the exam until the May-July exam window, we are providing candidates with the opportunity to retake the exam at no chargeThis information was communicated to candidates who did not pass the exam as part of the exam results letterHis assertion that we are charging him to take the exam is incorrect.If you have any further inquiries regarding this complaint, please feel free to contact us.Very truly yoursHenry H. General Counsel

September 28, 2015Dear *** ***:We are responding to the above-referenced complaint, a copy of which is attached for your convenienceWe reject, unequivocally, the allegations in *** ***'s complaint (other than that he took and failed to pass the SHRM-SCP exam and may have paid for and used a SHRM learning System)In particular we note the following:The Society for Human Resource Management (SHRM), a 501(c)(6) non-profit professional society, offers certification exams in the human resource field that are voluntarily undertaken by those who wish to obtain the SHor SHRM-SCP credentialThese certifications are not akin to a license requirementThe SHRM certification exams are based on a defined Body of Competency and KnowledgeThe Learning System materials that this complainant used to prepare for the exam were developed around a defined Body of Competency and Knowledge, not around the examThis alignment is a best practice in the certification industryWithin the Learning System there is a disclaimer that states (emphasis supplied):The SHRM Learning System is intended to cover the SHRM Body of Competency and Knowledge (SHRM BoCK") tested in the SHand SHRM-SCP certification exams, However, the Learning System does not "teach the test, "Some content covered in the Learning System may not be tested in the exams, and conversely, some content tested in the exams may not be covered in the learning SystemSHRM makes no warranty that use of the Learning System guarantees passage of the SHor SHRM-SCP examinationsNeither the SHRM Certification Commission nor SHRM certification staff have any involvement in the SHRM tearning SystemSHRM Learning System subject matter experts and instructors have no access to actual exam questions.The SHRM certification exams are administered at computer-based testing centers around the world through a third party nationally recognized best-in-class testing vendorThese test centers are designed and operated in the same consistent manner across all of their locationsThe seat time for our exams is hoursThe actual exam time is hours and minutes with minutes for the introduction and a tutorial and minutes for an end of exam surveyThis duration is similar to those of other professional certification examsWhile there is no scheduled break for the exam, candidates are allowed to take a break, including going to the restroom, if neededThe restroom at the test center where this candidate tested was seconds down the hall from the test center suiteThis candidate did not inquire or request any type of testing accommodations.Lastly, because candidates are unable to retake the exam until the May-July exam window, we are providing candidates with the opportunity to retake the exam at no chargeThis information was communicated to candidates who did not pass the exam as part of the exam results letterHis assertion that we are charging him to take the exam is incorrect.If you have any further inquiries regarding this complaint, please feel free to contact us.Very truly yoursHenry H. General Counsel

Date: Tue, Sep 15, at 11:AMSubject: Revdex.com Complaint ID ***To: "***@myRevdex.com.org" Cc: "H*** Henry" Dear *** ***,? Thank you for taking the time to speak with me today.? Per our telephone conversation, we received a
letter of complaint, dated August 27, with an ID of ***.? Although the letter is dated August 27, 2015, our General Counsel’s office did not receive it until last Friday, September 11, 2015.? Unfortunately, our General Counsel is on travel and will not be able to respond to the complaint until next Wednesday, September 23, 2015.? Our apologies for the delay, but I wanted to inform you that we will indeed respond as soon as possible when our General Counsel returns to the office on Wednesday, September 23, 2015.? Thank you.? Best regards,? Jill M*** | ParalegalSociety for Human Resource Management*** *** *** | Alexandria, VA *** USA

We are responding to the above-referenced complaint, a copy of which is enclosed for your convenience. Per your request, in an effort to not disclose any personally-identifying information about the customer who filed the complaint, we will refer to the customer in this letter simply as...

“Customer.”The Society for Human Resource Management (SHRM) is a 501(c)(6) non-profit professional society that offers, among other services, certification exams in the human resource field. Our records indicate that Customer applied and paid for the SHRM-CP certification exam on October 29, 2015 and received her Authorization to Test (ATT) letter on that same day. The ATT letter that Customer received outlined the process for scheduling an exam appointment as well as stated the exam cancellation and refund policy. According to the ATT letter, Customer needed to schedule an exam appointment to sit for the exam during the December 1, 2015 to February 15, 2016 testing window to avoid forfeiture of her exam fees.According to our records, and as conceded by Customer in her complaint, Customer did not schedule an exam appointment with our testing vendor during the testing window. On page 12 of the Certification Handbook, which all candidates must review and agree to adhere to as a part of their exam application, SHRM outlines its no-show policy (see below).For purposes of the SHRM Certification program and certification exams, “no-show”candidates are defined as those who:> do not appear for the exam on the scheduled appointment date;> arrive at the testing center more than 15 minutes after the exam starting time, or withoutproper identification; > cancel the exam appointment less than five business days before the scheduled date; or > do not schedule an exam appointment with SHRM's test delivery vendor, Prometric, and whodo not request a refund within 30 days after closure of the exam window.No-show candidates forfeit all exam fees.SHRM's policy does not allow an applicant who was a “no-show” to transfer his or her exam application and fees from one testing window to the next, which is what the Customer requested according to her complaint. That said, Customer does have the opportunity to request a refund of 50% of her exam fees (minus the non-refundable $50 application fee) provided that Customer makes such a refund request within 30 days after the close of the testing window (which was February 15, 2016). According to the notes in Customer’s record, she was provided incorrect information regarding the timeframe that she had in which to request a refund. For that we do apologize.If Customer would like to request a refund, the Customer should complete the enclosed cancellation/refund form and e-mail it to the e-mail address on the form (certificationpayment(a)shrm.org). Customer should check the box on this form which states,“[] Cancelling exam after the late registration deadline (50% refund minus $50 application fee).” This form must be completed and submitted to SHRM at the above-listed e-mail address by March 15, 2016 in order for us to process the refund request.Ifyou have any further inquiries regarding this complaint, please feel free to contactus.Very truly yours,

Date: Tue, Sep 15, 2015 at 11:47 AMSubject: Revdex.com Complaint ID [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: "H[redacted] Henry" <[redacted]@shrm.org>Dear [redacted], Thank you for taking the time to speak with me today.  Per our telephone conversation, we received a...

letter of complaint, dated August 27, 2015 with an ID of [redacted].  Although the letter is dated August 27, 2015, our General Counsel’s office did not receive it until last Friday, September 11, 2015.  Unfortunately, our General Counsel is on travel and will not be able to respond to the complaint until next Wednesday, September 23, 2015.  Our apologies for the delay, but I wanted to inform you that we will indeed respond as soon as possible when our General Counsel returns to the office on Wednesday, September 23, 2015.  Thank you. Best regards, Jill M[redacted] | ParalegalSociety for Human Resource Management[redacted] | Alexandria, VA [redacted] USA