Society of St Vincent De Paul of Portland Council

We accepted this work order as her home warranty company was way behind and asked us to help out. We found serious neglect in regards to stuffed solid filters. Looks like they have been in way over a year. We only asked to "not shoot the messenger" as we explained why the unit...

overheats.Interesting that her home warranty company sent their own Technician to her home and found the same thing.I am shocked to receive this complaint especially in light of the fact that her $65.00 deductible put on her credit card was declined.

I do not understand what the business is referring to?  They did not complete the job from the Home Warranty.  They were to come back and check where the leak was coming from when they were told to come out and do the job.  If this was a courtesy job for the Home Warranty company, then why was I charged $60.00 for the job.  I paid the technician myself and not the Home Warranty company.  Why then was Randy rescheduling for the technician to come back several time with me and with the Home Warranty Claims Manager on a 3 way party line.  I waited for the technician to come and did not ever come.  This is not acceptable!  This is another lie from this company again.  Something or someone should look into their behavior for a business so important to so many people living in this great state of Arizona where the temperature can reach over 120 degrees during the summer months.  Thank You.

We did install a new HVAC unit at this Customer's home in 2011. on April 24, 2016, we found an EXTREMELY dirty air filter. This was causing the unit to greatly overwork. At that time, with Customer approval in advance, we replaced a blower relay and two run capacitors. This work was performed on the...

same day the request was made by the homeowner. Total cost was $175.00... By Industry standards, this was a large discounted price as a courtesy to Mr. Barnett.. His unit went down again in July 11, 2016. We had to replace a TXV valve and sensing bulb...This repair involves reclaiming the freon, vacumming down the system to 700 microns and replacing the affected parts, recharge to specs, etc...This includedAgain, this work  was performed same day and WITH the Customer's consent and approval.Upon completion, his unit achieved a 19 degree temperature split with 8 degree superheat and 15 degree subcooling.There was never a call to our office regarding these repairs and the Customer pre approved these services and repairs as evidenced by his signatures on the work orders. It is very unfortunate that the Customer neglected his new equipment. If there were any dissatisfaction, we would have hoped the Customer would  have discussed the situation with our office. Now, after the repairs were completed, he decides to complain to the Revdex.com. We don't understand, but we did extend professional and timely service with discounts. We feel bad that he would "shoot the messenger"

Revdex.com,They are not getting the point.Their warranty on my receipt stated 5 years parts and labor and when this problem came up they changed it from date of installation (which was written on my receipt) to the date the part was manufactured. A difference of several months.So I asked them (the tech...Erich) that if you (Schmidt's AC and Heating) pulled a part off the shelves that had been there for several years then the warranty would not be 5 years (as it states on my invoice) but 3 years? He said..."Yes". That's fraud to me.Regards,[redacted]

The complete report was properly submitted to this customer's home warranty. They made the decision to deny his claim, not us.  This seems like extortion, but in the interest of customer satisfaction, I would be happy to discuss a discount on a new unit and labor for him.