June 23, Revdex.com Jefferson StNE, Suite A Albuquerque, NM Dear Revdex.com Representative, In response to complaint ID# [redacted] ; the change made to the members mailing address was due to a software upgradeThe upgrade was intended to better organize our members address in our systemThe upgrade separates the member’s name; last, first & middle initial into separate fields as well as the mailing addressThis member's address was not altered in any way; the only change made to the address was the apartment number was moved into the unit fieldPlease find attached a copy of the edit screen to help show what occurred when the address was entered into the correct fieldsThe reason the full address did not appear on the bill was due to the number of charactersOn June 15th, the members' bill was returned back to our office due to the changeWe immediately corrected the mailing address and contacted her to explain what occurredWe explained to the member that we would resend her bill out in the mail and also offered to email her a copy of her bill as wellThe member declined the c-billThis account has never been delinquent, or submitted for any type of collection processWe apologize for any inconvenience this may have caused, if you have any questions please contact me at ###-###-####Thank you, Marilyn M [redacted] Member Service Department Supervisor
June 23, 2016 Revdex.com 7007 Jefferson St. NE, Suite A Albuquerque, NM 87109 Dear Revdex.com Representative, In response to complaint ID# [redacted]; the change made to the members mailing address was due to a software upgrade. The upgrade was intended to better organize our...
members address in our system. The upgrade separates the member’s name; last, first & middle initial into separate fields as well as the mailing address. This member's address was not altered in any way; the only change made to the address was the apartment number was moved into the unit field. Please find attached a copy of the edit screen to help show what occurred when the address was entered into the correct fields. The reason the full address did not appear on the bill was due to the number of characters. On June 15th, 2016 the members' bill was returned back to our office due to the change. We immediately corrected the mailing address and contacted her to explain what occurred. We explained to the member that we would resend her bill out in the mail and also offered to email her a copy of her bill as well. The member declined the c-bill. This account has never been delinquent, or submitted for any type of collection process. We apologize for any inconvenience this may have caused, if you have any questions please contact me at ###-###-####. Thank you, Marilyn M[redacted] Member Service Department Supervisor
June 23, Revdex.com Jefferson StNE, Suite A Albuquerque, NM Dear Revdex.com Representative, In response to complaint ID# [redacted] ; the change made to the members mailing address was due to a software upgradeThe upgrade was intended to better organize our members address in our systemThe upgrade separates the member’s name; last, first & middle initial into separate fields as well as the mailing addressThis member's address was not altered in any way; the only change made to the address was the apartment number was moved into the unit fieldPlease find attached a copy of the edit screen to help show what occurred when the address was entered into the correct fieldsThe reason the full address did not appear on the bill was due to the number of charactersOn June 15th, the members' bill was returned back to our office due to the changeWe immediately corrected the mailing address and contacted her to explain what occurredWe explained to the member that we would resend her bill out in the mail and also offered to email her a copy of her bill as wellThe member declined the c-billThis account has never been delinquent, or submitted for any type of collection processWe apologize for any inconvenience this may have caused, if you have any questions please contact me at ###-###-####Thank you, Marilyn M [redacted] Member Service Department Supervisor
June 23, 2016 Revdex.com 7007 Jefferson St. NE, Suite A Albuquerque, NM 87109 Dear Revdex.com Representative, In response to complaint ID# [redacted]; the change made to the members mailing address was due to a software upgrade. The upgrade was intended to better organize our...
members address in our system. The upgrade separates the member’s name; last, first & middle initial into separate fields as well as the mailing address. This member's address was not altered in any way; the only change made to the address was the apartment number was moved into the unit field. Please find attached a copy of the edit screen to help show what occurred when the address was entered into the correct fields. The reason the full address did not appear on the bill was due to the number of characters. On June 15th, 2016 the members' bill was returned back to our office due to the change. We immediately corrected the mailing address and contacted her to explain what occurred. We explained to the member that we would resend her bill out in the mail and also offered to email her a copy of her bill as well. The member declined the c-bill. This account has never been delinquent, or submitted for any type of collection process. We apologize for any inconvenience this may have caused, if you have any questions please contact me at ###-###-####. Thank you, Marilyn M[redacted] Member Service Department Supervisor