Soda African Hair Braiding

I am writing this letter in regard to the complaint submitted to your office about my business on 9/04/2015.On 8/22/ [redacted] came to my shop requesting a Jumbo Twice which is a big and heavy twice (big kinkey twice) I always tell everyone this kind of twice do not last long even before startI did tell her the same thingShe said she likes it and wanted itAfter got done she is in-love with it and paid $not $on the day of 8/22/2015.On 09/02/she called and complained ask her to come to the shopBecause we want to see what is that she complained aboutI don't see her until the 4th of September, with a new style waive, a different style from the one she got done on my shop, asking for a refundShe doesn't live far from the shop, and we open 7days a week, she never came.Because she did not came with the problem, she didn't prove me there was a problem, to me there wasn't a problemA hair salon would always want to see the reason for the complaint and we fix it, if the client do not want to fix the problem in the shop, than we Could possibly do a refund or some of it accordinglyOn my case, I do buy the hair, and paid a stylist 1/of the fee to do the braidIf she was cooperated like she should, thing could be different but at this point I don't owe her a refundAnd I am apology for not responded on timely matter, because was sickThanks for consideration giving this matter.Best regard,Marlene TManager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Although I agree that I liked the appearance of the hairstyle, it was extremely vital for me to remove it as as soon as I realized it caused sores. From the initial install, there was no way to know that they were done negligently and that they would cause damage.Common sense would tell someone to remove or get rid of whatever is causing an issue.  However on September 2,when I realized the damage I gave the shop a call. I was told that they could not do anything because the owner, Soda was out of town. I asked for her number and was refused. I was told that she would not be back in town until Thursday and will be at the shop Friday morning at opening. Hence, I waited outside of the shop at 8:30 until it opened . She did not show up for a least another hour and by that time I had left because I had to go to work. However, I showed another hairstylist in the shop the damage and she told me she agreed that it was bad and would relay the message to Soda when she came in. I left my name and number for the owner to call me which she did. Soda clearly stated that she would not give me a refund period. I told her that I would have to further persue the issue as a business owner she handled it the wrong way.If need be, I have the phone records as to what dates I called the shop to complain and talk to the owner. It made no sense for me to come to the shop that day if I was the only person that could help me was out of town and no one else could resolve the issue. In addition, I have before and after pictures of the state and condition of my hair.
Regards,
[redacted]

I am writing this letter in regard to the complaint submitted to your office about my business on 9/04/2015.
On 8/22/2015 [redacted] came to my shop requesting a Jumbo Twice which is a big and heavy twice (big kinkey twice) I always tell everyone...

this kind of twice do not last long even before start. I did tell her the same thing. She said she likes it and wanted it. After got done she is in-love with it and paid $170.00 not $180.00 on the day of 8/22/2015.On 09/02/2015 she called and complained ask her to come to the shop. Because we want to see what is that she complained about. I don't see her until the 4th of September, 2015 with a new style waive, a different style from the one she got done on my shop, asking for a refund. She doesn't live far from the shop, and we open 7days a week, she never came.
Because she did not came with the problem, she didn't prove me there was a problem, to me there wasn't a problem. A hair salon would always want to see the reason for the complaint and we fix it, if the client do not want to fix the problem in the shop, than we Could possibly do a refund or some of it accordingly. On my case, I do buy the hair, and paid a stylist 1/2 of the fee to do the braid. If she was cooperated like she should, thing could be different but at this point I don't owe her a refund.
And I am apology for not responded on timely matter, because was sick. Thanks for consideration giving this matter.
Best regard,
Marlene T. 
Manager

I am writing this letter in regard to the complaint submitted to your office about my business on 9/04/2015.On 8/22/2015 [redacted] came to my shop requesting a Jumbo Twice which is a big and heavy twice (big kinkey twice) I always tell everyone this kind of twice do not last long even...

before start. I did tell her the same thing. She said she likes it and wanted it. After got done she is in-love with it and paid $170.00 not $180.00 on the day of 8/22/2015.On 09/02/2015 she called and complained ask her to come to the shop. Because we want to see what is that she complained about. I don't see her until the 4th of September, 2015 with a new style waive, a different style from the one she got done on my shop, asking for a refund. She doesn't live far from the shop, and we open 7days a week, she never came.Because she did not came with the problem, she didn't prove me there was a problem, to me there wasn't a problem. A hair salon would always want to see the reason for the complaint and we fix it, if the client do not want to fix the problem in the shop, than we Could possibly do a refund or some of it accordingly. On my case, I do buy the hair, and paid a stylist 1/2 of the fee to do the braid. If she was cooperated like she should, thing could be different but at this point I don't owe her a refund. And I am apology for not responded on timely matter, because was sick. Thanks for consideration giving this matter.Best regard,Marlene T. Manager

This was by far the worst experience. First, I called and made an appointment not realizing that they don't take appointments, but first come first served. They arrived 15 minutes late and had people waiting outside. Secondly, they are beyond unprofessional and incompetent. They had me waiting for over 6 hours before starting my hair. To make matters worst, they do not know how to install crochet braids. They put cornrows in my entire hair and then were unable to crochet me hair. They offered to give me another style, but still overcharged me. If you are looking for a professional shop, please find another braiding shop. I am extremely disappointed.