After nearly phone calls to your mother and a week of trying, Brian finally reached her on Monday, December 5, She agreed to a service appointment on December at 11amShe called Brian back the morning of December 6th to cancel the appointmentShe said she is just too busy putting her daughter in an assisted living center and getting her settledShe doesn’t want us to come to her home until the end of January and will call us when she feels she has timeWe will wait for her call
The purpose of this letter is to respond to the complaint of Ruth [redacted] of recent date With respect to the blinds she claims were broken by our installers, the blinds were in fact broken before the installation was commenced The broken parts were on the floor when we began working As to the direction in which the patio door opens, the detailed order form she signed as part of the contract very clearly identifies the option she chose as to the direction the door is to open We can provide a copy of the form with her signature if needed (just didn't know how to attach here)The direction in this case was Mrs [redacted] ’s choice not ours The same applies to the handle with the detailed order form identifying the specific color chosen Of significance is the fact that Mrs [redacted] was present during the entire installation Once the installation was completed, our installer showed MrsAmbrolselli how the door opens, closes and locksAt no time during or after installation did she voice any complaints concerning the direction the door opening nor the color of the handle!! As a matter of fact, she signed our completion form indicating that she was satisfied with the product and the installation We can provide a copy of that form for your reference if needed She made no complaints of any kind No mention was made of allegedly broken blinds either Mrs [redacted] hired an attorney who contacted our attorney concerning the matter The demand was that we replace the patio door at our cost We felt that since we were free from any blame, that this demand was unreasonableOur counter proposal was that if Mrs [redacted] would pay for the cost of the new patio door and installation, we would attempt to sell her existing door but could not guarantee that this would be possible At this point Mrs [redacted] discharged her attorney and we have heard nothing further from her concerning our proposal It is unreasonable to expect All American to bear the expense of Mrs [redacted] ’s dissatisfaction with her own choicesSincerely, Terri [redacted]
After nearly phone calls to your mother and a week of trying, Brian finally reached her on Monday, December 5, She agreed to a service appointment on December at 11amShe called Brian back the morning of December 6th to cancel the appointmentShe said she is just too busy putting her daughter in an assisted living center and getting her settledShe doesn’t want us to come to her home until the end of January and will call us when she feels she has timeWe will wait for her call
The purpose of this letter is to respond to the complaint of Ruth [redacted] of recent date With respect to the blinds she claims were broken by our installers, the blinds were in fact broken before the installation was commenced The broken parts were on the floor when we began working As to the direction in which the patio door opens, the detailed order form she signed as part of the contract very clearly identifies the option she chose as to the direction the door is to open We can provide a copy of the form with her signature if needed (just didn't know how to attach here)The direction in this case was Mrs [redacted] ’s choice not ours The same applies to the handle with the detailed order form identifying the specific color chosen Of significance is the fact that Mrs [redacted] was present during the entire installation Once the installation was completed, our installer showed MrsAmbrolselli how the door opens, closes and locksAt no time during or after installation did she voice any complaints concerning the direction the door opening nor the color of the handle!! As a matter of fact, she signed our completion form indicating that she was satisfied with the product and the installation We can provide a copy of that form for your reference if needed She made no complaints of any kind No mention was made of allegedly broken blinds either Mrs [redacted] hired an attorney who contacted our attorney concerning the matter The demand was that we replace the patio door at our cost We felt that since we were free from any blame, that this demand was unreasonableOur counter proposal was that if Mrs [redacted] would pay for the cost of the new patio door and installation, we would attempt to sell her existing door but could not guarantee that this would be possible At this point Mrs [redacted] discharged her attorney and we have heard nothing further from her concerning our proposal It is unreasonable to expect All American to bear the expense of Mrs [redacted] ’s dissatisfaction with her own choicesSincerely, Terri [redacted]