The business is charging me for damage that they caused to my car when attempting unorthodox repair of the issue that I brought the car in for My car was towed (flatbed) to MBC's parking lot (pl) because my hand brake lockedInstead of taking my car into the garage, both (but separately) [redacted] , the service advisor (SA) and***, the technician attempted to get the brake to releaseThe SA was only in the pl for a few mins and when asked what he did, he said he started it and alternately put into gear and reverse, but that was unsuccessfulI was then told to have a seat and wait while they worked on my car and "see if they could get me on my way." It was then that the tech went out into the parking lot and did the same for just under hoursI am clear about the time frame because I was on the telephone with someone discussing what was going on re: my carAt approx the hr mark, the SA came over and said the tech had been unsuccessful and would have to put the car on dollies and
Sold me a car I believe they knew had major issuesWon't take responsibility for repairs Purchased car on 9/14/It needed service before I took the vehicleThe salesman name was [redacted] I thought the service woukd take a day or two but it ended up being a monthThey never explained what was wrong except it was electricalThe car drove well for months before I had to put it in the shopIt was there for another weeksThe warranty company told the dealership I took it to they won't cover itIt's a suspension issue on the jeep grandcherokee It has the quadra lift system and the suspension is electrical The car rides like it doesn't have shocks or suspension and it might further damage the car if it doesn't get fixed fastPrice was Plus a $ warranty that didn't fix itI just got it appraised at another dealer seeing if I could get rid of itThey appraised it fo r 12000$ when the payoff is My car couldnt have lost that much value in months
Purchased 5/2017; not advised that vehicle needed VA inspection; failed inspection due to defective tire; vehicle was "certified" Let me begin at the beginning I purchased my vehicle from [redacted] in May While my sales experience was excellent, the finance portion of the show was not only substandard, it was tainted by bigotry and microagressions from the finance manager, *** For example, when I opted not for the extended warranty, but asked if that was something that I could revisit in the future, the finance manager said "if you can't afford it now, I doubt you'll be able to afford it in the future." I almost walked out, however, [redacted] effusively apologized for the insult One would have thought that exchange would have been sufficient to cause a change in her demeanor, but no Then, when they provided the temporary paper tags for the car and [redacted] asked one of the autoshop staff to put it on the vehicle, the finance manager said "oh girlfriend knows what to do to get
Bought a car in February Have made a multitude of issues since the transaction My name is [redacted] I bought a Mercedes CLAin January/February It was financed by Mercedes and the sales person was [redacted] I put a thousand miles on the car and immediately had brakes redoneThat was a hassleI have been trying to get back in touch with [redacted] , and the sales manager, and about anyone else who would listen, because I haven't gotten a second key for the carKeys are very expensive and important so I never receive and responsesI have left messages for "the manager to call me back." I had contacted through social media, and many other attempts outside of driving an hour and showing upI am horribly disappointed and at the very minimum, want my second key that I am dueI feel taken advantage of
Financed a vehicle with Mercedes-BenzSales consultant (***) assured a 7-day full return policy and the sales manager has refused to honor that
I went for a test drive (6/23/17) with sales consultant ***, he assured me that if I purchased the car I had a 7-day grace period to return the vehicleI financed the car with a $down payment (VIN:***), unhappy with the financing deal but certain of my ability to return the car I left the dealershipLater I noticed a $service agreement that I did not ask for or agree toI went back (6/24/17) to address thisI was told that it could be reversed but I'd have to wait for certain staff to be thereLater on this day I noticed an odd grinding sound in the front right of the vehicleOn (6/26/17) I sent an email to the sales consultant saying that I was unhappy with the purchase and I'd like to return the vehicleHe returned my email saying he had made a mistake and the return policy only applies to c
I have texts from the sales rep at Merced bez that guarantee me a new gla for a month with a warranty at months The dealership refuse
I purchased another car but I want to exchange it as part of their contract within the day time period It was the sales rep guarantee He informed me directly he was told that he could send this text plus 1,gas card
Sold me a car I believe they knew had major issuesWon't take responsibility for repairs
Purchased car on 9/14/It needed service before I took the vehicleThe salesman name was ***I thought the service woukd take a day or two but it ended up being a monthThey never explained what was wrong except it was electricalThe car drove well for months before I had to put it in the shopIt was there for another weeksThe warranty company told the dealership I took it to they won't cover itIt's a suspension issue on the jeep grandcherokee It has the quadra lift system and the suspension is electrical The car rides like it doesn't have shocks or suspension and it might further damage the car if it doesn't get fixed fastPrice was Plus a $ warranty that didn't fix itI just got it appraised at another dealer seeing if I could get rid of itThey appraised it fo
r 12000$ when the payoff is My car couldnt have lost that much value in months
Purchased 5/2017; not advised that vehicle needed VA inspection; failed inspection due to defective tire; vehicle was "certified"
Let me begin at the beginning I purchased my vehicle from *** in May While my sales experience was excellent, the finance portion of the show was not only substandard, it was tainted by bigotry and microagressions from the finance manager, *** For example, when I opted not for the extended warranty, but asked if that was something that I could revisit in the future, the finance manager said "if you can't afford it now, I doubt you'll be able to afford it in the future." I almost walked out, however, *** effusively apologized for the insult One would have thought that exchange would have been sufficient to cause a change in her demeanor, but no Then, when they provided the temporary paper tags for the car and *** asked one of the autoshop staff to put it on the vehicle, the finance manager said "oh girlfriend knows what to do to get
The business is charging me for damage that they caused to my car when attempting unorthodox repair of the issue that I brought the car in for
My car was towed (flatbed) to MBC's parking lot (pl) because my hand brake lockedInstead of taking my car into the garage, both (but separately) ***, the service advisor (SA) and***, the technician attempted to get the brake to releaseThe SA was only in the pl for a few mins and when asked what he did, he said he started it and alternately put into gear and reverse, but that was unsuccessfulI was then told to have a seat and wait while they worked on my car and "see if they could get me on my way." It was then that the tech went out into the parking lot and did the same for just under hoursI am clear about the time frame because I was on the telephone with someone discussing what was going on re: my carAt approx the hr mark, the SA came over and said the tech had been unsuccessful and would have to put the car on dollies and
The worst service experience of my lifeI came in the dealership for a 8:am oil changeWas told that it would take hour to be servicedI'm still sitting in the dealership at 11:amThe service person ROBERT, just keep walking by meNot bothering to let me know why it's taking so longHe acts as though I don't existI have a BMW from Catonsville and the service is greatI just bought the mercedes for my wife a month ago from another dealershipI will never come back to this dealership againThey don't deserve Star
Bought a car in February Have made a multitude of issues since the transaction
My name is ***I bought a Mercedes CLAin January/February It was financed by Mercedes and the sales person was***I put a thousand miles on the car and immediately had brakes redoneThat was a hassleI have been trying to get back in touch with***, and the sales manager, and about anyone else who would listen, because I haven't gotten a second key for the carKeys are very expensive and important so I never receive and responsesI have left messages for "the manager to call me back." I had contacted through social media, and many other attempts outside of driving an hour and showing upI am horribly disappointed and at the very minimum, want my second key that I am dueI feel taken advantage of
The business is charging me for damage that they caused to my car when attempting unorthodox repair of the issue that I brought the car in for My car was towed (flatbed) to MBC's parking lot (pl) because my hand brake lockedInstead of taking my car into the garage, both (but separately) [redacted] , the service advisor (SA) and***, the technician attempted to get the brake to releaseThe SA was only in the pl for a few mins and when asked what he did, he said he started it and alternately put into gear and reverse, but that was unsuccessfulI was then told to have a seat and wait while they worked on my car and "see if they could get me on my way." It was then that the tech went out into the parking lot and did the same for just under hoursI am clear about the time frame because I was on the telephone with someone discussing what was going on re: my carAt approx the hr mark, the SA came over and said the tech had been unsuccessful and would have to put the car on dollies and
Sold me a car I believe they knew had major issuesWon't take responsibility for repairs Purchased car on 9/14/It needed service before I took the vehicleThe salesman name was [redacted] I thought the service woukd take a day or two but it ended up being a monthThey never explained what was wrong except it was electricalThe car drove well for months before I had to put it in the shopIt was there for another weeksThe warranty company told the dealership I took it to they won't cover itIt's a suspension issue on the jeep grandcherokee It has the quadra lift system and the suspension is electrical The car rides like it doesn't have shocks or suspension and it might further damage the car if it doesn't get fixed fastPrice was Plus a $ warranty that didn't fix itI just got it appraised at another dealer seeing if I could get rid of itThey appraised it fo r 12000$ when the payoff is My car couldnt have lost that much value in months
Purchased 5/2017; not advised that vehicle needed VA inspection; failed inspection due to defective tire; vehicle was "certified" Let me begin at the beginning I purchased my vehicle from [redacted] in May While my sales experience was excellent, the finance portion of the show was not only substandard, it was tainted by bigotry and microagressions from the finance manager, *** For example, when I opted not for the extended warranty, but asked if that was something that I could revisit in the future, the finance manager said "if you can't afford it now, I doubt you'll be able to afford it in the future." I almost walked out, however, [redacted] effusively apologized for the insult One would have thought that exchange would have been sufficient to cause a change in her demeanor, but no Then, when they provided the temporary paper tags for the car and [redacted] asked one of the autoshop staff to put it on the vehicle, the finance manager said "oh girlfriend knows what to do to get
Bought a car in February Have made a multitude of issues since the transaction My name is [redacted] I bought a Mercedes CLAin January/February It was financed by Mercedes and the sales person was [redacted] I put a thousand miles on the car and immediately had brakes redoneThat was a hassleI have been trying to get back in touch with [redacted] , and the sales manager, and about anyone else who would listen, because I haven't gotten a second key for the carKeys are very expensive and important so I never receive and responsesI have left messages for "the manager to call me back." I had contacted through social media, and many other attempts outside of driving an hour and showing upI am horribly disappointed and at the very minimum, want my second key that I am dueI feel taken advantage of
Financed a vehicle with Mercedes-BenzSales consultant (***) assured a 7-day full return policy and the sales manager has refused to honor that
I went for a test drive (6/23/17) with sales consultant ***, he assured me that if I purchased the car I had a 7-day grace period to return the vehicleI financed the car with a $down payment (VIN:***), unhappy with the financing deal but certain of my ability to return the car I left the dealershipLater I noticed a $service agreement that I did not ask for or agree toI went back (6/24/17) to address thisI was told that it could be reversed but I'd have to wait for certain staff to be thereLater on this day I noticed an odd grinding sound in the front right of the vehicleOn (6/26/17) I sent an email to the sales consultant saying that I was unhappy with the purchase and I'd like to return the vehicleHe returned my email saying he had made a mistake and the return policy only applies to c
I have texts from the sales rep at Merced bez that guarantee me a new gla for a month with a warranty at months The dealership refuse
I purchased another car but I want to exchange it as part of their contract within the day time period It was the sales rep guarantee He informed me directly he was told that he could send this text plus 1,gas card
Sold me a car I believe they knew had major issuesWon't take responsibility for repairs
Purchased car on 9/14/It needed service before I took the vehicleThe salesman name was ***I thought the service woukd take a day or two but it ended up being a monthThey never explained what was wrong except it was electricalThe car drove well for months before I had to put it in the shopIt was there for another weeksThe warranty company told the dealership I took it to they won't cover itIt's a suspension issue on the jeep grandcherokee It has the quadra lift system and the suspension is electrical The car rides like it doesn't have shocks or suspension and it might further damage the car if it doesn't get fixed fastPrice was Plus a $ warranty that didn't fix itI just got it appraised at another dealer seeing if I could get rid of itThey appraised it fo
r 12000$ when the payoff is My car couldnt have lost that much value in months
Purchased 5/2017; not advised that vehicle needed VA inspection; failed inspection due to defective tire; vehicle was "certified"
Let me begin at the beginning I purchased my vehicle from *** in May While my sales experience was excellent, the finance portion of the show was not only substandard, it was tainted by bigotry and microagressions from the finance manager, *** For example, when I opted not for the extended warranty, but asked if that was something that I could revisit in the future, the finance manager said "if you can't afford it now, I doubt you'll be able to afford it in the future." I almost walked out, however, *** effusively apologized for the insult One would have thought that exchange would have been sufficient to cause a change in her demeanor, but no Then, when they provided the temporary paper tags for the car and *** asked one of the autoshop staff to put it on the vehicle, the finance manager said "oh girlfriend knows what to do to get
The business is charging me for damage that they caused to my car when attempting unorthodox repair of the issue that I brought the car in for
My car was towed (flatbed) to MBC's parking lot (pl) because my hand brake lockedInstead of taking my car into the garage, both (but separately) ***, the service advisor (SA) and***, the technician attempted to get the brake to releaseThe SA was only in the pl for a few mins and when asked what he did, he said he started it and alternately put into gear and reverse, but that was unsuccessfulI was then told to have a seat and wait while they worked on my car and "see if they could get me on my way." It was then that the tech went out into the parking lot and did the same for just under hoursI am clear about the time frame because I was on the telephone with someone discussing what was going on re: my carAt approx the hr mark, the SA came over and said the tech had been unsuccessful and would have to put the car on dollies and
The worst service experience of my lifeI came in the dealership for a 8:am oil changeWas told that it would take hour to be servicedI'm still sitting in the dealership at 11:amThe service person ROBERT, just keep walking by meNot bothering to let me know why it's taking so longHe acts as though I don't existI have a BMW from Catonsville and the service is greatI just bought the mercedes for my wife a month ago from another dealershipI will never come back to this dealership againThey don't deserve Star
Bought a car in February Have made a multitude of issues since the transaction
My name is ***I bought a Mercedes CLAin January/February It was financed by Mercedes and the sales person was***I put a thousand miles on the car and immediately had brakes redoneThat was a hassleI have been trying to get back in touch with***, and the sales manager, and about anyone else who would listen, because I haven't gotten a second key for the carKeys are very expensive and important so I never receive and responsesI have left messages for "the manager to call me back." I had contacted through social media, and many other attempts outside of driving an hour and showing upI am horribly disappointed and at the very minimum, want my second key that I am dueI feel taken advantage of