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Sofa Bed House Corp.

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Reviews Sofa Bed House Corp.

Sofa Bed House Corp. Reviews (4)

Revdex.com:
At this time, I have not been contacted by Sofa Bed House Corp. regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I placed a $200 deposit to purchase a sectional couch from a catalog on 8/*/14. The salesman promised delivery on 8/**/14 in the evening and indicated the date of delivery on the receipt. Several hours after I left the store, the salesman called me and told me that the couch would not be available for 4 weeks so I told him that I would come to pick up my deposit on 8/**/14. The salesman advised me to arrive by 7pm. As I arrived at the store around 6:30 pm on 8/**/14, the salesman was closing up and advised me that he could not help me with my order and advised me to return the next day to speak with the [redacted]. I returned on 8/**/14 to the store and spoke with the [redacted] who advised me that the couch could be delivered on 8/**/14 in the evening. The [redacted] gave me his personal cell phone number to contact him if there were any problems with the delivery. I called the [redacted]'s cell phone on the morning of 8/**/14 to confirm delivery for that evening and he said everything was fine. When the delivery never arrived that evening, I called the [redacted]'s cellphone. At first he advised me that he tried calling the warehouse and would call me back. I did not receive a call back and called the [redacted] again. At this point the [redacted] became hostile and advised me never to call him again. On Monday 8/**/14 I called the store and spoke to the salesman who advised me that he would call the [redacted] to resolve the issue. I did not receive any calls so I contacted the store again and was advised that the [redacted] would call me back. I did not receive a call back on 8/**/14. I called the store again on 8/**/14 and was advised to call the [redacted] on the number he gave me. I called the [redacted]'s cellphone and the [redacted] was extermely hostile and yelled at me telling me not to call again. I called the store back and told the salesman what happened and he advised me he could not resolve the issue because he is not in charge of the deliveries. As such, I still do not have the couch I ordered, the [redacted] refuses to reschedule delivery, and refuses to give back my refund.Desired Settlement: I demand the return of my deposit of $200 since the store breached the contract and failed to deliver the merchandise.

Consumer

Response:

At this time, I have not been contacted by Sofa Bed House Corp. regarding complaint ID [redacted].

Sincerely,

Review: At the store the salesman offered me a couch that I believed to be too large for my apartment. He said he had the same thing but smaller, but it wasn't in the store. He showed me a picture in one of their sales books. In the book it looked nice so I ordered it. When it was delivered to me I saw that it was nothing like what was described to me. It was in very poor condition and nothing like the couch that was described to me. I immediately called to return it and they said there are no refunds or exchangesDesired Settlement: Really I would like a complete refund because dealing with this store since has been incredibly unpleasant, but even an exchange or upgrade for another couch would be acceptable.

Review: I recently purchased a wardrobe from this business. The deal was that I was purchasing a new wardrobe "still in the box" that would be assembled in my home. When the wardrobe came, it was the floor model, that I was looking at in the store. It was not new, and it was not in the box. It came assembled obviously, since it had been sitting in the showroom floor for however long. The wardrobe was damaged which I have numerous photos of. I tried to call the store numerous times and they totally shrugged me off causing me to have to take a trip back to the store. The sales associate tried to lie to me and said that "it was not the floor model" he said that "I just sold the floor model right before you came in today and that is why it is not here." After he finally admitted to lying he tried to say the wardrobe was damaged because of the delivery people. I told him I wanted it returned. The wardrobe sat in the middle of my kitchen for 5 days before they came and picked it up and then it was another 2 weeks before I received the new wardrobe in the box. However, when I received the new wardrobe the box was badly damaged. And the store made me assemble it myself, saying that if I wanted them to assemble the wardrobe I had to pay more money, after I already paid for assembly, and on top of that they made me pay them another $30 just to come pick up the wardrobe, which they didn't pick up for 5 days after I paid them to pick it up! I chose this shop because it was a local business and I believe in supporting local businesses, however, the experience I had there and the customer service I received was by far the worst I have ever had in my life. I will never go back here again!Desired Settlement: I would like my money back that I paid for the assembly of the wardrobe as for I had to assemble it by myself as well as I would like my money back that I paid for delivery as for they never delivered anything on time and both times they delivered, they delivered damaged merchandise.

Consumer

Response:

Here is the documentation that you asked for. Thank you for looking into my complaint.

Kind Regards,

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Description: FURNITURE-RETAIL

Address: PO Box 51333, New Bedford, Massachusetts, United States, 02745-0042

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