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Sofa Source, Incorporated

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Sofa Source, Incorporated Reviews (7)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They keep saying there was nothing wrong with my first sofa; then why, after I texted pictures as they requested, did they call me back and say instead of sending a repair man, they would just replace the sofa? Obviously because they know it was defectiveI think sales people are trained to divert your attention to what you are signing by engaging you in a conversation while sliding a piece of paper in front of you and telling you to sign itI guess I should have been more attentive to what I was signing, but at the same time Joan could have actually TOLD me that there were no refundsHad I actually known that I would not have ordered the sofaAs I've said several times, if they are such a "reputable business" as they claim to be, then why would they not simply issue a refund to a very unhappy customer with a problem sofa? I have never experienced anything like this before, and as I have also said several times, I should not have to rotate my cushions every time I sit on the sofaThat is ridiculous and should not be necessary for new sofaI just want to return the sofa, get a refund (as I've also said, I will gladly pay the $pick up fee) and be done with this so that I can purchase a quality sofa elsewhere Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They keep saying there was nothing wrong with my first sofa; then why, after I texted pictures as they requested, did they call me back and say instead of sending a repair man, they would just replace the sofa? Obviously because they know it was defectiveI think sales people are trained to divert your attention to what you are signing by engaging you in a conversation while sliding a piece of paper in front of you and telling you to sign itI guess I should have been more attentive to what I was signing, but at the same time Joan could have actually TOLD me that there were no refundsHad I actually known that I would not have ordered the sofaAs I've said several times, if they are such a "reputable business" as they claim to be, then why would they not simply issue a refund to a very unhappy customer with a problem sofa? I have never experienced anything like this before, and as I have also said several times, I should not have to rotate my cushions every time I sit on the sofaThat is ridiculous and should not be necessary for new sofaI just want to return the sofa, get a refund (as I've also said, I will gladly pay the $pick up fee) and be done with this so that I can purchase a quality sofa elsewhere.
Regards,
*** ***

November 3, Dear ** ***,This is response to your letter dated 10/30/*** *** called us in reference to something she saw on our websiteWe told her we did not have it on the floorBut we would order a recliner in so she could see the merchandise and sit in the
recliner before she purchased the reclining sofaShe thought that was great*** came in to purchase the reclining sofa and thought that was very nice that a store would accommodate here in that waythe Reclining sofa was delivered on 7/4/to the customer's home*** called approximately the week of July 20" to complain about the first sofaShe was having a hard time reclining the sofa all the way backSo we were nice enough to let her come in and reselect another Sofa out our expenseMaybe a reclining sofa was just not for herAlso we received her reclining sofa back there was nothing wrong with that sofa.She returned to store on 8/5/to reselect another sofa at our expenseSo *** purchased a sofa which is made here in the USAA better quality sofa which we have sold many over the years and have never received a complaint on them*** ***, sofa was delivered on 9/19/About weeks after she received this sofa she complained about the seat cushions pancakingI find this had to believe this since we have sold so many without any complaintsWe offered to send a service man,who has years experience, to go out at our expense to see it there were any problemsHe stated that there was nothing wrong with sofa and it was up to manufacturing standardsHe suggested that she rotate her cushions as you should with any sofahe also offered that we send out a replacement cushion at no charge to her for the one she was constantly sitting on But that not acceptable to herApparently ** *** is a chronic complainerWe went above a beyond to make her happy, we ordered a recliner at our expense to let her See and sit in before she ordered the first sofaThen we took back her sofa at our expense and she sat on the second sofa in our store to test, beforeshe ordered it againSo now we have bought a recliner and a sofa which we have taken back at our expense and replaced With a sofa of her choiceWe have already ordered the new core and casing and it is being shipped To her home so she doesn't have to pick it up at the store
We have been in business for years and if you go online, we are the ONLY STORE ONLINE That has no complaints, quite a reputation
We are enclosing a signed copy of our saleslip, where the customer agrees that there are no refunds Or cancellations on special ordersFor years we have serviced our customers,there is nothing wrong with ** *** sofa, Therefore we can't fix what is not broken
Regards,Joan K

November 21, 2015Dear *** ***,This is in response to your letter dated 11/16/We did acknowledge the custTher's concerns by letting her reselect another sofaBecause she was not happy with the first sofaWhen the first sofa was returned here there was nothing wrong with itWe did exchange it for a more expensive sofaAnd there was nothing wrong with that one eitherWe sent out service technician who has beer doing this for more then yearsHe has worked at many high end furniture stores and quite qualifiedWe are not going to take any action because there is nothing wrong with her sofaOur sales slips clearly states that special orders are not cancellable & there are no refund on special order eitherRegards,Joan K

November 21, 2015Dear *** ***,This is in response to your letter dated 11/16/We did acknowledge the custTher's concerns by letting her reselect another sofaBecause she was not happy with the first sofaWhen the first sofa was returned here there was nothing wrong with itWe did exchange it for a more expensive sofaAnd there was nothing wrong with that one eitherWe sent out service technician who has beer doing this for more then yearsHe has worked at many high end furniture stores and quite qualifiedWe are not going to take any action because there is nothing wrong with her sofaOur sales slips clearly states that special orders are not cancellable & there are no refund on special order either.Regards,Joan K

November 3, 2015Dear ** ***,This is response to your letter dated 10/30/*** *** called us in reference to something she saw on our websiteWe told her we did not have it on the floorBut we would order a recliner in so she could see the merchandise and sit in the recliner before she
purchased the reclining sofaShe thought that was great*** came in to purchase the reclining sofa and thought that was very nice that a store would accommodate here in that waythe Reclining sofa was delivered on 7/4/to the customer's home*** called approximately the week of July 20" to complain about the first sofaShe was having a hard time reclining the sofa all the way backSo we were nice enough to let her come in and reselect another Sofa out our expenseMaybe a reclining sofa was just not for herAlso we received her reclining sofa back there was nothing wrong with that sofa.She returned to store on 8/5/to reselect another sofa at our expenseSo *** purchased a sofa which is made here in the USAA better quality sofa which we have sold many over the years and have never received a complaint on them*** ***, sofa was delivered on 9/19/About weeks after she received this sofa she complained about the seat cushions pancaking.I find this had to believe this since we have sold so many without any complaintsWe offered to send a service man,who has years experience, to go out at our expense to see it there were any problemsHe stated that there was nothing wrong with sofa and it was up to manufacturing standardsHe suggested that she rotate her cushions as you should with any sofahe also offered that we send out a replacement cushion at no charge to her for the one she was constantly sitting on But that not acceptable to her.Apparently ** *** is a chronic complainer.We went above a beyond to make her happy, we ordered a recliner at our expense to let her See and sit in before she ordered the first sofaThen we took back her sofa at our expense and she sat on the second sofa in our store to test, beforeshe ordered it again.So now we have bought a recliner and a sofa which we have taken back at our expense and replaced With a sofa of her choice.We have already ordered the new core and casing and it is being shipped To her home so she doesn't have to pick it up at the storeWe have been in business for years and if you go online, we are the ONLY STORE ONLINE That has no complaints, quite a reputationWe are enclosing a signed copy of our saleslip, where the customer agrees that there are no refunds Or cancellations on special orders.For years we have serviced our customers,there is nothing wrong with ** *** sofa, Therefore we can't fix what is not brokenRegards,Joan K

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They keep saying there was nothing wrong with my first sofa; then why, after I texted pictures as they requested, did they call me back and say instead of sending a repair man, they would just replace the sofa? Obviously because they know it was defective. I think sales people are trained to divert your attention to what you are signing by engaging you in a conversation while sliding a piece of paper in front of you and telling you to sign it. I guess I should have been more attentive to what I was signing, but at the same time Joan could have actually TOLD me that there were no refunds. Had I actually known that I would not have ordered the sofa. As I've said several times, if they are such a "reputable business" as they claim to be, then why would they not simply issue a refund to a very unhappy customer with a problem sofa? I have never experienced anything like this before, and as I have also said several times, I should not have to rotate my cushions every time I sit on the sofa. That is ridiculous and should not be necessary for new sofa. I just want to return the sofa, get a refund (as I've also said, I will gladly pay the $60 pick up fee) and be done with this so that I can purchase a quality sofa elsewhere. 
Regards,
[redacted]

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Address: 318 Boro Road, Primos, Pennsylvania, United States, 19018

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