SoFi

SoFi acknowledges receipt of the above referenced inquiry and we apologize for any inconvenience *** *** has experienced. While I am unable to discuss the specifics of the application due to privacy concerns we have communicated directly to *** *** regarding the matters raised, and
appreciate the time provided in further communicating with us

Social Finance, Inc(“SoFi”)
*** ***,
We appreciate you taking the time to review our response to your complaint While we recognize our response may not have met your desired outcome, we’re unable to proceed further with your application due our inability to verify the income you stated on your application Income is verified consistently for all applicants and follow our credit policiesWe understand you want a more detailed description of what our verification guidelines are, however, after reviewing the documents you provided, we have not been able to get to the full stated income listedKeep in mind the income stated on the profile should only represent individual income of the person applyingThis amount shouldn’t be indicative of a combined or household incomeWe invite you reach out to us so we can help you understand how we came to our decision

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

SoFi acknowledges *** *** concerns and appreciates the opportunity to respond*** *** signed his loan documents on ***, and the loan was funded on ***On ***, *** *** inquired as to the status of the funds being deposited into his accountSoFi worked with our
Funding and Accounting departments and found that we had successfully disbursed the funds to the account provided by *** ***We informed *** *** of this, who has called regularly for updates, and have been actively researching this situation in the hopes of seeking a resolutionWe have attempted to reach out to *** *** financial institution, but unfortunately, they do not accept 3rd party callsAs we are not able to directly intervene on *** *** behalf, SoFi provided an ACH tracking number to *** *** to assist his financial institution in locating the loan funds we disbursedSoFi reached out to *** *** on *** to follow up and see if the funds have been located by his financial institution, and *** *** confirmed that the funds have been successfully located, and the matter has been resolvedSoFi regrets any frustration that has resulted from this situation, and encourage *** *** to reach out to us with any additional questions or concerns

SoFi verifies the identity of Personal Loan Applicant's in several ways including requesting documentation from the Applicant, and electronically through a number of third party verification channels.Despite several attempts we were unable to continue with MrWendt's applicationI am unable to
further discuss the specifics of his application due to privacy concerns and we apologize for any inconvenience caused

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/11/18) */
SoFi acknowledges receipt of the above referenced inquiry
While I am unable to discuss the specifics of the application due to privacy concerns, SoFi is pleased to have been in touch with Ms*** to resolve the concern
We appreciate the
feedback provided by Ms*** and apologize for any inconvenience caused

SoFi acknowledges receipt of the above referenced inquiry. Each application is highly individual, varies in complexity and SoFi works to deliver an exceptional customer experience to each of our community members. We appreciate the time provided by *** *** to discuss his
application and I extend my apologies for any inconvenience he has experienced

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 7, 2015/12/10) */
While I am unable to discuss the specifics of the application due to privacy concerns, we've since spoken with Mr*** and appreciate the feedback he has provided
I extend my apologies for any inconvenience he
may have
experienced

Complaint: ***I am rejecting this response because:
SoFi has not resolved the issueThey have not shown me any proof of any kind that they have even attempted to resolve the issueI want the hard credit check removed from my credit reportSoFi has neither done so yet nor have they produced any proof that they have attempted to or intend to do so. Sincerely,*** ***

Contact Name and Title: *** ***Contact Phone: ***Contact Email: ***@sofi.orgWhile I am unable to discuss the specifics of the application due to privacy concerns, SoFi is pleased to have continued to work with Mr*** to bring the transaction to a successful
conclusion.Every application is highly individual, varies in complexity and SoFi works to deliver an exceptional customer experience to each of our community members.We appreciate the feedback provided by Mr*** and I extend my apologies for the inconvenience he may have experienced

Initial Business Response /* (1000, 7, 2015/12/22) */
SoFi acknowledges receipt of the above referenced inquiry
While I am unable to provide specific details of the application due to privacy concerns, Ms*** and I have further discussed the application
I extend my apologies for any
inconvenience experienced
Complaint Response Date bumped because: Holiday

SoFi appreciates the opportunity to respond to *** *** concernsOn *** *** *** applied, and was declined for, a student loan refinance*** *** contacted SoFi on *** requesting his account to be deletedSoFi attempted to verify his identity and *** *** refused to
answer any identifying questions. SoFi takes the security and privacy of all applicant’s information very seriously and we are unable to process any requests without first verifying the identity of the customerSoFi received another request in writing to delete the account on 3/22/SoFi confirmed that we would deactivate the account to prevent further access to it, but would be unable to permanently delete the recordSoFi must comply with state and federal regulations and maintain records of the application for a period of monthsSoFi regrets any frustration caused to MrHendersonSoFi can confirm the account has been deactivated and if *** *** has any other questions or concerns we would encourage him to reach out to SoFi directly

Initial Business Response /* (1000, 5, 2015/11/17) */
SoFi acknowledges receipt of the above referenced inquiry
We work to deliver an exceptional customer experience to each of our community members and are pleased to have worked with Mr*** to resolve the concerns raised
We
appreciate the feedback provided by Mr*** and I extend my apologies for any inconvenience he experienced
Initial Consumer Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The bank did a great job following up on this issue and processed a new loan in an expedited mannerI did receive a call from a manager who was courteous and helpful and I think SoFI went above and beyond to correct this error

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: SoFi has given an I completely response to my original inquiry, still failing to explain to me why they were unable to "verify" the stated incomeThey are clearly dodging the original issue I have reported and are attempting to silence what I experiencedI am currently pursuing the legal ramifications to the furthest extent and will update the Revdex.com as neededAdditionally, I received a phone call from a manager from SoFi at 10:30PM in the eveningThe fact that they thought this was appropriate to call and settle this at such an absurd time is all too telling of how they conduct their business.
Sincerely,*** ***

SoFi has investigated and determined that the check payments intended for SoFi were not receivedSoFi informed *** *** of the findings, and recommended that he reach out to his bank to investigate furtherOn 5/a call was placed to *** *** to inquire about any progress that he and his bank have made in locating the fundsIt seems that *** *** bank has begun an investigation and is in the process of researching the whereabouts of the fundsWhile SoFi regrets any frustration that has resulted from this situation, SoFi cannot directly intercede on *** *** behalfSoFi encourages *** *** to work with his bank to locate the funds that were disbursed

Initial Business Response /* (1000, 7, 2015/10/31) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@sofi.org
SoFi acknowledges receipt of the above referenced inquiryWe appreciate the time Ms*** took to provide this and other feedback
While
I am unable to discuss the specifics of the application due to privacy concerns, SoFi is pleased to have continued to work with Ms*** to bring her transaction to a successful conclusion
I extend my apologies for any inconvenience
Ms*** may have experienced