Soft Bums

This was taken care of immediatelyThis complaint was filed within minutes of the customer having received a shipping notice from us that we were sending product back in exchange for what she had returnedShe had told our customer service team in email that she wanted to return the product rather than exchange it, but the RMA form she included with her return did not say thisIt said the wrong product was sent, and she decided not to keep what was sent (the wrong items)So the warehouse acted on the RMA form and exchanged the product for what she had originally ordered, and created a shipping label and sent out a shipping noticeOnce the customer contacted us we immediately pulled the package and refunded the original order

This was taken care of immediately. This complaint was filed within minutes of the customer having received a shipping notice from us that we were sending product back in exchange for what she had returned. She had told our customer service team in email that she wanted to return the product...

rather than exchange it, but the RMA form she included with her return did not say this. It said the wrong product was sent, and she decided not to keep what was sent (the wrong items). So the warehouse acted on the RMA form and exchanged the product for what she had originally ordered, and created a shipping label and sent out a shipping notice. Once the customer contacted us we immediately pulled the package and refunded the original order.