Soft Touch Car Wash

We, Lee's Best Car Wash, have received a letter today about the case for the Nissan MaximaWe will not be responsible for the damage of the customer's bottom light of the passenger-s side on the Nissan Maxim The customer left our premises without any complaint and came back hours later to talk to the managerMin White Nissan Maxima Entered the car wash 2:45:00pm Salesman drove the car onto the trac:k 2:46:13pmOur employees did not brush any lights on the front of the car It took the employees one minute to vacuum and brush the carCar entered the soft touch cloth tunnel 2:46:l3pm Exited out the tunnel 2:49:19prn Employees dry the carclean the windows and put amour all on the tiresCustomer got in the car and left our premises 2:54:15pm During the process of when the car came out of the Car wash and to be completed, the customer was standing beside her carShe did not call out to anyone or talk with the managerShe left our premises without any problemsWe do not know what happened during the hours she was away Customer came back, parked in the front 4:49;00pm Came inside to talk to the manager, Min., and went out to c;heck the car Both the manager, Min, and the owner, Lee, specifically lOid the customer that we will not be responsible for the damageIf we are summoned to court, we will contact our lawyer with the evidence th t the customer was standing beside the car throughout the process and leaving without any problems

To whom may concern Our vacuums are in fact free of charge to use by our customers during business hours as a customer appreciation but it is up to us to decide if they will be on/off to assure that it is safe for the customers and safe for the equipment Our
vacuums are not weather proof so if it rains or even a heavy mist we are forced to turn them off so the underground pipes won't get cloggedWe do get the hoses off so we can provide a clear sign that the vacuums are not running As of the request for a refund unfortunately we are not able to provide that since it is not a returnable item and is also part of out policy If you have any questions please reply Thank You General manager

We, Lee's Best Car Wash, have received a letter today about the case for the Nissan Maxima. We will not be responsible for the damage of the customer's bottom light of the passenger-s side on the Nissan Maxim . The customer left our premises without any complaint and came back 2 hours later to talk...

to the manager. Min.
White Nissan Maxima Entered the car wash 2:45:00pm Salesman drove the car onto the trac:k 2:46:13pm. Our employees did not brush any lights on the front of the car.
It took the employees one minute to vacuum and brush the car. Car entered the soft touch cloth tunnel 2:46:l3pm
Exited out the tunnel 2:49:19prn
Employees dry the car. clean the windows and put amour all on the tires. Customer got in the car and left our premises 2:54:15pm
During the process of when the car came out of the Car wash and to be completed, the customer was standing beside her car. She did not call out to anyone or talk with the manager. She left our premises without any problems. We do not know what happened during the 2 hours she was away.
Customer came back, parked in the front 4:49;00pm
Came inside to talk to the manager, Min., and went out to c;heck the car.
Both the manager, Min, and the owner, Lee, specifically lOid the customer that we will not be responsible for the damage. If we are summoned to court, we will contact our lawyer with the evidence th t the customer was standing beside the car throughout the process and leaving without any problems.

Initial Business Response /* (1000, 11, 2017/07/24) */
Dear Sir,
I just Received your letter in the mail, Apparently this is the second letter you sent me but unfortunately this is the first letter that I have received. I do not agree with the accusations that [redacted] is saying about me, and...

therefore she has forced me to get a lawyer to speak on my behalf. Unfortunately there are two sides to every story and my lawyer is dealing with my side.
Thank you

Review: I went to Lee's Best Car Wash on Sunday March 9th @ 2:43 pm I paid for a car wash for my brand new purchased last week 2014 White Nissan Maxima. I got out of the car to walk inside to pay for my car wash services as you must get out of your car for the car to go through the ROBO machine. Now I did not pay any attention at first because they were extremely crowded and it took me 30 minutes to get services as they had that many cars waiting to be washed. But one of the many workers at they had approximately 15 workers working from the front when the car first goes through to machine to when it comes out to be dried. Say OH NO I go in the door and when my car comes out the fog lamp is cracked and all the glass is laying inside the lamp and the fuse light is busted also on the passenger side. I ask for the assistant manager MIN and he says to me No way we did that and I said this is a brand new car I did not bring it in here with a cracked fog light he continues to say do you know how many people come in her and say this we can't be responsible. He refuses to discuss it and walks away I ask for the owner well I am really displeased because apparently when I was talking to MIN the owner (Sung J. Lee) was standing there the whole time. I said you can check your tape they refused and he kept repeating no way and walked away also. I called the police and they advised since this was a cival matter and no physical altercations broke out they could not come to the scence for an incident number. I advised the owner I was going to file a complaint with the Revdex.com. I have been coming there for 5 years and this has never happened. With me being a regular customer and the fact that I had a new car who would like about that and I now have to or have already contacted my dealership who had to order the part as they did not even have parts in stock for this car yet. To get the car fix my bill is $300.00 a breakdown is 200 for the part and 100 for the labor. I get the car fixed on 3/13 at the Nissan Dealership. I really dont like the fact that the owner and manager walked away from me and I made a point NOT to be disruptive in their store I called the police for an incident number I quietly tried to discuss this with no resolution. I want them to pay for this directly as I am sure this is not the first time this happened the workers are using the brushes to hard to wipe hard dirt off the cars before the car goes through the robo machine. I do not think they should be so easy to say they did not do it I showed the car to someone before riding to get it washed cause it was new and they asked to see it I am really upset that they would treat me this way as a paying customer. Now this is about the principle and to hear that they did not do it refusing to watch the tape and just dismiss it saying my word against there is crazy.Desired Settlement: $300.00 the cost to fix this or I will see about seeking justice in court if we can resolve this at this level to just say no is crazy they are business owners to offer me nothing is crazy.

Business

Response:

We, Lee's Best Car Wash, have received a letter today about the case for the Nissan Maxima. We will not be responsible for the damage of the customer's bottom light of the passenger-s side on the Nissan Maxim . The customer left our premises without any complaint and came back 2 hours later to talk to the manager. Min.

White Nissan Maxima Entered the car wash 2:45:00pm Salesman drove the car onto the trac:k 2:46:13pm. Our employees did not brush any lights on the front of the car.

It took the employees one minute to vacuum and brush the car. Car entered the soft touch cloth tunnel 2:46:l3pm

Exited out the tunnel 2:49:19prn

Employees dry the car. clean the windows and put amour all on the tires. Customer got in the car and left our premises 2:54:15pm

During the process of when the car came out of the Car wash and to be completed, the customer was standing beside her car. She did not call out to anyone or talk with the manager. She left our premises without any problems. We do not know what happened during the 2 hours she was away.

Customer came back, parked in the front 4:49;00pm

Came inside to talk to the manager, Min., and went out to c;heck the car.

Both the manager, Min, and the owner, Lee, specifically lOid the customer that we will not be responsible for the damage. If we are summoned to court, we will contact our lawyer with the evidence th t the customer was standing beside the car throughout the process and leaving without any problems.