Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did not refuse to communicate with themI asked for any communications to be done via emailIdo not trust what they tell meI want a recordof our communications
This client has a marketable product and an issued patent with the United States Patent and Trademark OfficeOur mission is to do everything we can to help get inventions on the market and this case is certainly no different We’ve been in touch with the client since receiving this from the Revdex.com and continue to work together to commercialize his issued patent In fact, we’re currently working on a plan together with the client to market his invention further with the goal of getting his invention on the market which exceeds the scope of our original agreementThe process of inventing a product from an idea, to a patent, to a finished product on the market takes time, costs money and has no guarantee of financial success This client is closer than others to achieving this goal but still hasn't reached the finish line which is why we continue to work with him
From: *** ***Date: Wed, Dec 23, at 11:AMSubject: i.d.#***To: "[email protected]" hello this is *** *** I just talked to garvin from mp&d we have worked out an agreement and it looks like everything should be
good,thank you ***
Mr*** sent us an email regarding a letter correspondence that he received from the USPTO on a Sunday afternoon when the office was closedAfter reviewing the matter, Mr*** received a response immediately inviting him to contact our offices so we can assist himThe next morning,
instead of responding back to our communication which would have easily been handled, we received a complaint from Mr*** through the Revdex.comIt is the belief of *** *** *** ***, a separate legal entity that handles patent matters for our clients, that this is a typical response from the USPTO and something that can be answered effectivelyWe've attempted to talk with Mr*** who has refused communication with us and has requested we communicate only through the Revdex.comWe encourage Mr*** to communicate with us directly so we can resolve this matter for him timely before missing any deadlines to respond to the USPTOMr***'s case is not unusual and is something that *** *** *** *** deals with regularly with inventorsIn regard to the refund request, we deny the request as Mr***'s case has been handled beyond the parameters of our signed Professional Services agreement with himWith that in mind, we are still willing to work with Mr*** to satisfy any concerns he has with the patent process
The request for a refund is denied for reasons we’ll
outline in our response below. Inventors
should be aware that simply filing a complaint with the Revdex.com
does not entitle a full refund. We
invite the client to contact us directly to address her concerns offline.We
strive for 100% satisfaction with all of our customers
which is why we include a Money Back Customer Service Promise for all Research
Report services that we provide. To
avoid unnecessary complaints, all clients are urged repeatedly to reach out to
the company directly with any concerns so they can be resolved immediately.The Money Back Promise is listed prominently on our website,
is delivered with the contract for Research Services and we remind all clients
after paying to contact us to enact their Money Back Promise if they are not
satisfied for any reason. We have
documented history showing this client was in receipt of this
communication with no record anywhere of her being unsatisfied with our services.Instead of reaching out to the company directly through any
of the various forms of communication such as email, phone, fax or any of our
active social media accounts, this client chose to use the RevDex.com to make a baseless complaint to get her money back. If money is the only motivation for this
complaint, why would she not contact us directly to enact her Money Back Promise?After receiving the client’s Revdex.com complaint, we researched
the accusations made against the company and found that her assigned Product
Manager reached out to her by telephone on a Sunday evening hours before this
complaint was filed. This is contradictory
to her complaint which asserts that there was no follow up at all. Additionally, our CEO called and left
messages after receiving this complaint to attempt to resolve her concerns with
still no response at all from the client.In fact, we had been waiting over a month for a response
from her to provide more detailed research on her invention that she never
provided. Several calls were made
following the completed Research Report requesting additional information from
the inventor. Her Research Report
clearly requests more clarification on her invention as the patent search yielded
results that appeared similar to her disclosed invention. We were to provide an updated patent opinion
on her invention at no additional cost to her once we received the new information
that we have still yet to receive. This
service is above and beyond the contracted services we have on file with the
inventor.It is unfortunate that this matter has led to bringing in
the Revdex.com complaint system.
This could have been easily rectified offline had the inventor simply
contacted our offices directly. We are
still willing to work with the inventor but have been unsuccessful at reaching
her. With over 1,issued patents and a Money Back Promise that
the complainant’s services are backed by, we are curious how and why this
person would label our services a scam on a public forum. If the client felt a mistake was made on our
part, the client never indicated this to us prior to or after receiving this complaint.For these reasons, the request for a refund is denied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I did not refuse to communicate with them. I asked for any communications to be done via email. Ido not trust what they tell me. I want a recordof our communications.
This client has a marketable product and an issued patent with the United States Patent and Trademark Office. Our mission is to do everything we can to help get inventions on the market and this case is certainly no different. We’ve been in touch with the client since receiving this from the Revdex.com and continue to work together to commercialize his issued patent. In fact, we’re currently working on a plan together with the client to market his invention further with the goal of getting his invention on the market which exceeds the scope of our original agreement. The process of inventing a product from an idea, to a patent, to a finished product on the market takes time, costs money and has no guarantee of financial success. This client is closer than others to achieving this goal but still hasn't reached the finish line which is why we continue to work with him.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did not refuse to communicate with themI asked for any communications to be done via emailIdo not trust what they tell meI want a recordof our communications
This client has a marketable product and an issued patent with the United States Patent and Trademark OfficeOur mission is to do everything we can to help get inventions on the market and this case is certainly no different We’ve been in touch with the client since receiving this from the Revdex.com and continue to work together to commercialize his issued patent In fact, we’re currently working on a plan together with the client to market his invention further with the goal of getting his invention on the market which exceeds the scope of our original agreementThe process of inventing a product from an idea, to a patent, to a finished product on the market takes time, costs money and has no guarantee of financial success This client is closer than others to achieving this goal but still hasn't reached the finish line which is why we continue to work with him
From: *** ***Date: Wed, Dec 23, at 11:AMSubject: i.d.#***To: "[email protected]" hello this is *** *** I just talked to garvin from mp&d we have worked out an agreement and it looks like everything should be
good,thank you ***
Mr*** sent us an email regarding a letter correspondence that he received from the USPTO on a Sunday afternoon when the office was closedAfter reviewing the matter, Mr*** received a response immediately inviting him to contact our offices so we can assist himThe next morning,
instead of responding back to our communication which would have easily been handled, we received a complaint from Mr*** through the Revdex.comIt is the belief of *** *** *** ***, a separate legal entity that handles patent matters for our clients, that this is a typical response from the USPTO and something that can be answered effectivelyWe've attempted to talk with Mr*** who has refused communication with us and has requested we communicate only through the Revdex.comWe encourage Mr*** to communicate with us directly so we can resolve this matter for him timely before missing any deadlines to respond to the USPTOMr***'s case is not unusual and is something that *** *** *** *** deals with regularly with inventorsIn regard to the refund request, we deny the request as Mr***'s case has been handled beyond the parameters of our signed Professional Services agreement with himWith that in mind, we are still willing to work with Mr*** to satisfy any concerns he has with the patent process
The request for a refund is denied for reasons we’ll
outline in our response below. Inventors
should be aware that simply filing a complaint with the Revdex.com
does not entitle a full refund. We
invite the client to contact us directly to address her concerns offline.We
strive for 100% satisfaction with all of our customers
which is why we include a Money Back Customer Service Promise for all Research
Report services that we provide. To
avoid unnecessary complaints, all clients are urged repeatedly to reach out to
the company directly with any concerns so they can be resolved immediately.The Money Back Promise is listed prominently on our website,
is delivered with the contract for Research Services and we remind all clients
after paying to contact us to enact their Money Back Promise if they are not
satisfied for any reason. We have
documented history showing this client was in receipt of this
communication with no record anywhere of her being unsatisfied with our services.Instead of reaching out to the company directly through any
of the various forms of communication such as email, phone, fax or any of our
active social media accounts, this client chose to use the RevDex.com to make a baseless complaint to get her money back. If money is the only motivation for this
complaint, why would she not contact us directly to enact her Money Back Promise?After receiving the client’s Revdex.com complaint, we researched
the accusations made against the company and found that her assigned Product
Manager reached out to her by telephone on a Sunday evening hours before this
complaint was filed. This is contradictory
to her complaint which asserts that there was no follow up at all. Additionally, our CEO called and left
messages after receiving this complaint to attempt to resolve her concerns with
still no response at all from the client.In fact, we had been waiting over a month for a response
from her to provide more detailed research on her invention that she never
provided. Several calls were made
following the completed Research Report requesting additional information from
the inventor. Her Research Report
clearly requests more clarification on her invention as the patent search yielded
results that appeared similar to her disclosed invention. We were to provide an updated patent opinion
on her invention at no additional cost to her once we received the new information
that we have still yet to receive. This
service is above and beyond the contracted services we have on file with the
inventor.It is unfortunate that this matter has led to bringing in
the Revdex.com complaint system.
This could have been easily rectified offline had the inventor simply
contacted our offices directly. We are
still willing to work with the inventor but have been unsuccessful at reaching
her. With over 1,issued patents and a Money Back Promise that
the complainant’s services are backed by, we are curious how and why this
person would label our services a scam on a public forum. If the client felt a mistake was made on our
part, the client never indicated this to us prior to or after receiving this complaint.For these reasons, the request for a refund is denied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I did not refuse to communicate with them. I asked for any communications to be done via email. Ido not trust what they tell me. I want a recordof our communications.
This client has a marketable product and an issued patent with the United States Patent and Trademark Office. Our mission is to do everything we can to help get inventions on the market and this case is certainly no different. We’ve been in touch with the client since receiving this from the Revdex.com and continue to work together to commercialize his issued patent. In fact, we’re currently working on a plan together with the client to market his invention further with the goal of getting his invention on the market which exceeds the scope of our original agreement. The process of inventing a product from an idea, to a patent, to a finished product on the market takes time, costs money and has no guarantee of financial success. This client is closer than others to achieving this goal but still hasn't reached the finish line which is why we continue to work with him.