Soft Touch Dental

Mr*** presented in our office as a new patient, February, On that day, he received a comprehensive evaluation, a dental cleaning, and he received a series of x-rays and oral imagesFurther, he received a plan of treatment including the proposed treatment and feesHe signed this
documentIn order to meet his financial obligation, he provided payment information, and he created a payment agreement called ***This agreement included service/finance charges.Mr*** returned to our office on February, He signed a consent form, and a crown was preparedHe returned on March for a final impression.Mr*** did not meet his financial obligation in accordance with his payment agreement, ***He was contacted multiple times, and he promised to provide updated payment information.On September, 2016, Mr*** provided updated payment information for processing in our office: $333/month for three monthsThe first payment was processed on SeptemberBoth his October and his November payments declinedHe was contacted several times to update the information, but we did not receive a responseOur credit card processing system attempts to apply automatic payments on a daily basisIf those payments are declined, the will be processed as soon as the funds become availableAs a result, Mr***'s payment for October was posted on December, 2016, and his November payment was posted on December, 2016.Attached documents:Letter from Revdex.comOffice journal of patient communicationOffice policy and financial disclosure, signed by patientFull patient ledgerSigned treatment plan, including feessigned consent to initiate dental treatment on tooth 6Signed *** financial agreementMonthly credit card payment consentAny dissatisfaction on the part of the patient is an issue that we take very seriouslyWe have made many attempts to resolve this conflict with Mr***, and we look forward to any insight you may be able to provide us in our efforts to ensuring Mr***'s satisfaction

Initial Business Response /* (1000, 8, 2016/03/08) */
I am the owner of the business. I'm going to refund the patient the money that she had as a balance in the flexible spending account. I had a problem gaining access to the flexible spending account so I sent a check to refund the balance in the...

account to her. She is complaining about a tooth so I told her to come in and if there is work that needs to be done I will fix the tooth at what the insurance will pay and not ask her for any money. I spoke to her on the phone and she was pleased with my response.
Initial Consumer Rebuttal /* (2000, 10, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased to have heard from the owner directly and will be returning to the facility.