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Soft Water, Inc.

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Soft Water, Inc. Reviews (1)

Review: I contracted to rent an Iron Curtain Filtration system from this company with an option to apply some rental fees to a future purchase of said equipment

It was stated that there was service attached to the product and they would take care of any problems that might arise, including annual inspections and improvements

Soft Water never came out on an annual basis to inspect said equipment

About 1 year ago I had a problem with the unit,,,upon calling they never came out and I had to contract with a plumber to resolve . I had to pay out of my pocket for said repairs

I again recently called to schedule an inspection visit...they again refused

Frustrated as I was I began to with hold payments to make a point of this issue

Instead of trying to resolve their service issues they contracted with a attorney to force payment and then remove said equipment

I countered by offering to purchase the equipment per our rental agreement only to be told that they are not honoring it and removing said equipment

Upon the removal of said equipment my floors of the kitchen and staircase sustained considerable damage with I captured with photos

I repeatedly called to company to try and resolve amicably. I have yet to receive a callDesired Settlement: replace damaged flooring/staircase

refund amount overpaid due to their not honoring their

contractual agreement

Business

Response:

Mr. [redacted] rented equipment from our company starting in 2013. Since the time of the initial install, Mr [redacted] account has never been paid current. In fact, at times he has carried a balance of over $600 dollars for equipment that rents for $19-$36/month.We have no record of Mr. [redacted] ever calling here for repair service on the rental equipment as he has indicated in his complaint. In fact, the only contact we have (other than minor adjustment immediately following the original installation) is the lengthy record of phone calls and notes relating to the delinquent payment history on this account. Furthermore, we have continuously sent out monthly bills. We make multiple collection phone calls and even send out final notices asking to remove the equipment and even warning of attorney collection action before we take said action. When the calls are not returned and multiple payment promises not kept, we are left no alternative. It is only then that we turn the account over to our attorney for collection and seek removal and payment for delinquent rental. We took this final collection step in April 2015.Once we have turned an account over to our attorney for legal action, we are advised to terminate our business relationship with the client and remove the equipment from the home. Once at our attorney, an arrangement was made with Mr. [redacted] and/or his attorney to have the equipment removed from his home. We did remove the equipment from the home last week and our service technician, who has been an our employee for over 8+ years, assured me that not only did he not cause any damage, there was not any damage when he left the home.Upon this internal investigation and in light of the all the circumstances surrounding this account and it's delinquent history, I feel that all of Mr. [redacted] claims are questionable at best and we find them to be invalid and without further merit.Thank you for your time and if you need anything further, please let me know.Sincerely,Steve M[redacted]Soft Water, Inc.Since 1946

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Description: Water Softening & Conditioning Equipment Service & Supplies, Water Treatment Equipment,Service & Supplies, Water Filtration & Purification Equipment, Plumbers, Plumbers, Water Supply and Irrigation Systems (NAICS: 221310)

Address: 1344 Whiterock Ave, Waukesha, Wisconsin, United States, 53186

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