Softgate Systems, Inc.

Softgate Systems, Inc. “Softgate” is licensed and regulated as a Money Transmitter in states plus the District of Columbia and operates in all statesSoftgate has over years offering the service of Bill Payments to its customers through Authorized Agent locations and including
self-service payment kiosks or standalone machines like ATMs. Softgate provides payment services to more than million consumers each monthCustomer satisfaction is Softgate’s primary goal. Ms*** was contacted and all her inquiries were very well addressed and resolved

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Softgate Systems, Inc. generates a receipt for each transaction conducted at our point of sales.  The receipt discloses the posting date for the payment according to the customer's instructions (same day, next day, or standard).  In this case, it was a standard payment which takes...

approximately 3 business days to post.  Since the payment was done on Saturday it would take until Wednesday or Thursday to post.We apologize to Mr. La Marr for any inconvenience and appreciate his recommendation.

The customer has been contacted and appropriate action taken.

A check will be issued on 2/12, to [redacted], for the full amount of her payment to Comcast.  We did attempt to contact Ms. [redacted] to inform her that we would be sending her a check, however the phone number provided in the complaint was out of service.
If you have any...

additional questions, please feel free to contact us.

Review: I used checc$ in Atlantic city New Jersey at [redacted]. I went to pay my credit card acct. only after I payed did I find out that it take 5 business days before it will be posted to my accts. I believe that should be posted in plain sight since there is a no refundDesired Settlement: I believe that posting times should be in plain sight for all customers

Business

Response:

Softgate Systems, Inc. generates a receipt for each transaction conducted at our point of sales. The receipt discloses the posting date for the payment according to the customer's instructions (same day, next day, or standard). In this case, it was a standard payment which takes approximately 3 business days to post. Since the payment was done on Saturday it would take until Wednesday or Thursday to post.We apologize to Mr. La Marr for any inconvenience and appreciate his recommendation.

Review: I made a payment to my electric bill through one of the kiosk;s at 711 the August 7th 2015 and my payment went right through. I am on something called a power pass with my electric company and pay as I go for my electric to remain on. So when I have to make a payment it has to go right through. And the first time I used it on the 7th it did just that without a problem. Now today August 11th 2015 I did the same exact thing made a cash payment the same exact way and it is saying it is going to take till tomorrow sometime to post. That is unacceptable. I expect the same process that I used just days ago. When I called the customer service line and I use the term loosely, because really it is the same person picking up the phone every time I call. He was rude, uncaring, not even allowing me to finish my statement.. He spoke over me the entire time. And on top of that I couldn't understand a word he said, because his English was so terribly broken . How do I even know he is understanding what im saying? I am going to be calling my electric company and making them aware of the false business they are promoting as an automatic way to pay your bill. I will be calling 711 and informing them of the business practices of the people running these kiosk's. And lastly I will continue to call the Revdex.com and the company itself until I feel like something is done. I am so fed up with these businesses getting away with doing whatever they want not taking into consideration the people and families they affect. My electric will be turned off today because I was under the impression my payment would go right through. I have three children including a newborn and they will have to go without electric in the Florida heat because a company who one week does what its supposed the next week decides when they will put money through. And now that this company has messed with the welfare of my children I WILL NOT STOP!!!!!Desired Settlement: This company needs to be investigated, im pretty sure its nothing more then a man with a phone in his living room taking peoples payments. And there is absolutely nothing anyone can do about it.

Business

Response:

Softgate Systems, Inc. “Softgate” is licensed and regulated as a Money Transmitter in 46 states plus the District of Columbia and operates in all 50 states. Softgate has over 20 years offering the service of Bill Payments to its customers through Authorized Agent locations and including self-service payment kiosks or standalone machines like ATMs. Softgate provides payment services to more than 2 million consumers each month. Customer satisfaction is Softgate’s primary goal. Ms. [redacted] was contacted and all her inquiries were very well addressed and resolved.

Review: On April 8, 2013 a "friend" made a $75.34 payment to what he "thought was FP&L for my electric bill. He hit the "wrong" button and the payment went to Lee County Electric Co-Op. I contacted Lee Co Co-Op - they verified they (a) have ABSOLUTELY NO ACCT # EVEN CLOSE TO MINE and (b) stated that as long as someone from Softgate contacted them they would make sure the payment went to my account with FP&L (which I have had for over 30 years). TO DATE, NO PAYMENT HAS BEEN MADE, I HAVE BEEN TOLD LIE AFTER LIE and I CANNOT AFFORD TO LET $75.34 JUST "GO". I am a single mother and I receive no child support. That $ needs to be credited to my Electric bill ASAP. This has gone on long enough. I contacted State of Florida, Dpt of Consumer/Financial affairs. I was "working" with a woman named [redacted]. She emailed me the other day and they (Softgate) are DENYING all of this. So, who stole my money?? I still have the receipt, I have tried calling them to talk with a supervisor (oh we don't have one on duty today??? Do they think I am stupid???). I have had enough and I now want my money returned to me. This is ridiculous.Desired Settlement: I WANT THE $75.34 CREDTIED TO MY FLORIDA POWER AND LIGHT ELECTRIC BILL - IF THEY CANNOT MANAGE TO DO THAT, I WANT MY MONEY ASAP. That money would put food on my table, or go to pay another bill.

Business

Response:

On July 15, 2013, Softgate Systems sent the payment to FP&L for $75.34 on behalf of [redacted]. Softgate Systems has spoken with Ms. [redacted] and informed her of the payment to FP&L and she is satisfied with the outcome.

If you have any further questions, please contact us.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Made a payment at a kiosk at tiger market when making the payment nothing was told that it takes one business day to process. This information was only given after I given my while payment. No refund from kiosk or company. I have been out of work for three days due to my services being interrupted due to this. Called the company and they told me that no supervisor was on duty. Keep getting the run around with both companies.Desired Settlement: I would like for them to contact me to give me a refund directly not waiting until it is sent to Comcast then that company will issue refund. It should be refunded by the company in error.

Business

Response:

A check will be issued on 2/12, to [redacted], for the full amount of her payment to Comcast. We did attempt to contact Ms. [redacted] to inform her that we would be sending her a check, however the phone number provided in the complaint was out of service.

If you have any additional questions, please feel free to contact us.