Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I have received my refund, but I never received any of these responses to any of many attempts to get helpI don't know who this company was contacting but it was not meI would not have went this far if I had been contacted by anyone
We always issue refunds when our customers ask for it
The refund has been issued
The reason for the delay in this particular case was because the
customer:
- didn't answer some of our emails
- was repeatedly asked to provide the order number and never did
so
Below is
a transcript of emails (not sure if you want to include
this with the response -- notice our request for order number was
never replied to)
Regards
***
*** *** Posted on: Oct 02:AM
================================================================
Please describe your problem in as many details as possibleIf
you have already entered the problem, save it and attach the saved
file to this email message - this will greatly improve the quality
of our responseThank you!
*** *** Posted on: Oct 02:AM
================================================================
my name is *** ***, I recently ordered algebrator and I am
disappointed with it, I want a full refund right away
Sent from Windows Mail
Softmath Team Posted on: Oct 03:AM
================================================================
Hi ***,
Thanks for trying out our softwareWe are sorry that it did not
fit your needs and, as such, are happy to refund youPlease reply
back with your order number so that we may provide you with
refundYour order number (it might be referred to as a
transaction id or a receipt number) will be found in the email
confirmation of your order which was sent by the transaction
agent, such as Paypal, sales@2co, or 2checkout.comIf you do not
have the order number available, then the following information
should allow techsupport to track down your order number:
date of the purchase
email used on the purchase
last name used on the purchase
method of purchase (no numbers - just the method, such as
"Paypal", "Visa", etc.)
If your payment was made via Paypal, then the order number should
be available through your Paypal account
Thanks,
***
Innoport Posted on: Oct 06:PM
================================================================
file: ***.wav
---
If the attached voicemail is an unsolicited message, please
contact the sender directly instead of InnoportWe take strong
measures to prevent spam, but unfortunately, we can not completely
eliminate it
Innoport Posted on: Oct 06:PM
================================================================
file: 15127885675x3-32482932482648174.wav
---
If the attached voicemail is an unsolicited message, please
contact the sender directly instead of InnoportWe take strong
measures to prevent spam, but unfortunately, we can not completely
eliminate it
Innoport Posted on: Oct 06:PM
================================================================
file: ***wav
---
If the attached voicemail is an unsolicited message, please
contact the sender directly instead of InnoportWe take strong
measures to prevent spam, but unfortunately, we can not completely
eliminate it
needy***@yahoo.com
Posted on: Oct 06:PM
================================================================
I have contacted this business by phone trying to get a refund and
email with no response I will be contacting the better business
administration
Sent from Windows Mail
*** Posted on: Oct 09:PM
================================================================
Hi,
Are you receiving our replies?
Regards,
-***
----------------------------------------
Please leave your feedback on Facebook!
http://www.facebook.com/Algebrator
Follow us on Twitter!
http://twitter.com/Softmath
*** *** Posted on: Oct 01:AM
================================================================
(606) 230-
I have contacted you all through email and I'm wanting a refund
for this productPlease contact meI will be contacting RevDex.com, if I do not get a solutionContact me right
awayThank you
*** Posted on: Oct 02:PM
================================================================
Hello ***,
Are you contacting us? Please let us know that you are receiving
our communication? It appears that you are not answering our
emails
Regards,
-***
----------------------------------------
Please leave your feedback on Facebook!
http://www.facebook.com/Algebrator
Follow us on Twitter!
http://twitter.com/Softmath
*** Posted on: Oct 04:PM
================================================================
Yes I have been contacting you, many times by phone and email with
no responseI want a full refund I have contacted the RevDex.com
Sent from my iPhone
> On Oct 12, 2014, at 10:AM, Algebrator Technical Support
wrote:
>
> Hello ***,
>
> Are you contacting us? Please let us know that you are
receiving our communication? It appears that you are not
answering our emails
>
> Regards,
> -***
>
> ----------------------------------------
> Please leave your feedback on Facebook!
> http://www.facebook.com/Algebrator
>
> Follow us on Twitter!
> http://twitter.com/Softmath
>
>
> Ticket Details
>
> Ticket ID: ***
> Department: General
> Priority: High
> Status: Open
*** Posted on: Oct 08:PM
================================================================
Hi ***,
We appreciate that you took the time to communicate with us!
We are happy to give you your full refund for the programWe
also would like to know why you weren't satisfied with the
programWhat troubles were you having with it? Please let us
know so that we can make it better in the future
Regards,
-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I have received my refund, but I never received any of these responses to any of many attempts to get help. I don't know who this company was contacting but it was not me. I would not have went this far if I had been contacted by anyone.
It is our policy to immediately issue a refund to a customer that requests it. We have never received a request from this customer.The subscription is now cancelled and the last payment refundedRegards**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** I have received my refund, but I never received any of these responses to any of many attempts to get helpI don't know who this company was contacting but it was not meI would not have went this far if I had been contacted by anyone
We always issue refunds when our customers ask for it
The refund has been issued
The reason for the delay in this particular case was because the
customer:
- didn't answer some of our emails
- was repeatedly asked to provide the order number and never did
so
Below is
a transcript of emails (not sure if you want to include
this with the response -- notice our request for order number was
never replied to)
Regards
***
*** *** Posted on: Oct 02:AM
================================================================
Please describe your problem in as many details as possibleIf
you have already entered the problem, save it and attach the saved
file to this email message - this will greatly improve the quality
of our responseThank you!
*** *** Posted on: Oct 02:AM
================================================================
my name is *** ***, I recently ordered algebrator and I am
disappointed with it, I want a full refund right away
Sent from Windows Mail
Softmath Team Posted on: Oct 03:AM
================================================================
Hi ***,
Thanks for trying out our softwareWe are sorry that it did not
fit your needs and, as such, are happy to refund youPlease reply
back with your order number so that we may provide you with
refundYour order number (it might be referred to as a
transaction id or a receipt number) will be found in the email
confirmation of your order which was sent by the transaction
agent, such as Paypal, sales@2co, or 2checkout.comIf you do not
have the order number available, then the following information
should allow techsupport to track down your order number:
date of the purchase
email used on the purchase
last name used on the purchase
method of purchase (no numbers - just the method, such as
"Paypal", "Visa", etc.)
If your payment was made via Paypal, then the order number should
be available through your Paypal account
Thanks,
***
Innoport Posted on: Oct 06:PM
================================================================
file: ***.wav
---
If the attached voicemail is an unsolicited message, please
contact the sender directly instead of InnoportWe take strong
measures to prevent spam, but unfortunately, we can not completely
eliminate it
Innoport Posted on: Oct 06:PM
================================================================
file: 15127885675x3-32482932482648174.wav
---
If the attached voicemail is an unsolicited message, please
contact the sender directly instead of InnoportWe take strong
measures to prevent spam, but unfortunately, we can not completely
eliminate it
Innoport Posted on: Oct 06:PM
================================================================
file: ***wav
---
If the attached voicemail is an unsolicited message, please
contact the sender directly instead of InnoportWe take strong
measures to prevent spam, but unfortunately, we can not completely
eliminate it
needy***@yahoo.com
Posted on: Oct 06:PM
================================================================
I have contacted this business by phone trying to get a refund and
email with no response I will be contacting the better business
administration
Sent from Windows Mail
*** Posted on: Oct 09:PM
================================================================
Hi,
Are you receiving our replies?
Regards,
-***
----------------------------------------
Please leave your feedback on Facebook!
http://www.facebook.com/Algebrator
Follow us on Twitter!
http://twitter.com/Softmath
*** *** Posted on: Oct 01:AM
================================================================
(606) 230-
I have contacted you all through email and I'm wanting a refund
for this productPlease contact meI will be contacting RevDex.com, if I do not get a solutionContact me right
awayThank you
*** Posted on: Oct 02:PM
================================================================
Hello ***,
Are you contacting us? Please let us know that you are receiving
our communication? It appears that you are not answering our
emails
Regards,
-***
----------------------------------------
Please leave your feedback on Facebook!
http://www.facebook.com/Algebrator
Follow us on Twitter!
http://twitter.com/Softmath
*** Posted on: Oct 04:PM
================================================================
Yes I have been contacting you, many times by phone and email with
no responseI want a full refund I have contacted the RevDex.com
Sent from my iPhone
> On Oct 12, 2014, at 10:AM, Algebrator Technical Support
wrote:
>
> Hello ***,
>
> Are you contacting us? Please let us know that you are
receiving our communication? It appears that you are not
answering our emails
>
> Regards,
> -***
>
> ----------------------------------------
> Please leave your feedback on Facebook!
> http://www.facebook.com/Algebrator
>
> Follow us on Twitter!
> http://twitter.com/Softmath
>
>
> Ticket Details
>
> Ticket ID: ***
> Department: General
> Priority: High
> Status: Open
*** Posted on: Oct 08:PM
================================================================
Hi ***,
We appreciate that you took the time to communicate with us!
We are happy to give you your full refund for the programWe
also would like to know why you weren't satisfied with the
programWhat troubles were you having with it? Please let us
know so that we can make it better in the future
Regards,
-***
Hello,It is our policy to issue a refund; no questions asked. This customer has never contacted us. We will issue the refund todayRegards**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I have received my refund, but I never received any of these responses to any of many attempts to get help. I don't know who this company was contacting but it was not me. I would not have went this far if I had been contacted by anyone.
It is our policy to immediately issue a refund to a customer that requests it. We have never received a request from this customer.The subscription is now cancelled and the last payment refundedRegards**