Softmoc

I ordered online with SoftMoc a pair of sneakers and pair *** Boots. They did not put the receipt for both inside box. Then I said I wish to return they replied offer new boots. There are at least 30 emails trying to get these returned. It's a nightmare dealing with their CS

On March 28 2020, I purchased a pair of Blundstone boots, that were on sale online. I was able to apply points to further reduce this price.

Item arrived, and the sizing is wrong. I followed the printed instructions in the shipment, which indicate to go to a link to the site, start a Return Order.
The link is NOT valid/live

Further, the second step indicated to IMMEDIATELY purchase the proper size if you are doing an exchange, then send information of both orders to ***@sftmoc.com to process the exchange.

I received an email bounce back. So I called the phone line provided in the printed / included instructions. NO calls are being taken at this time. So I try a last ditch LIVE CHAT on the site.

I am told I should NOT have ordered a replacement size (contrary to your included instructions). After waiting, I find that it's too late to cancel/void my order and complete the exchange with the Live Chat Agent.

I am told my best option is to WAIT until retail locations open. There is NO DATE for this. Why do I need to wait for an exchange that should have been able to be handled properly in the first place? Also, what if it goes beyond the return/exchange period? *** only allows for 60 day returns etc.

I now have 1 set of wrong size boots, and 1 more on the way, with no clear way to do an exchange. So I guess, I just return and take business elsewhere?

July *, Dear Representative of Revdex.com, This is in regard to the complaint received from [redacted] concerning State Farm mailings to her underage daughter State Farm has been notified and the John Sules office has requested that the address be removed and marked do not solicit The first and last name of the [redacted] ’s daughter was not provided For this reason, State Farm was originally unable to fulfil her request Without the first and last name of the daughter we would have no way to ensure that she no longer receives mail After extensive research, State Farm’s marketing team was able to remove the underage daughter from the mailing list as of July *, However, mail was already scheduled to ship so [redacted] may see 1-mailings during July as the systems cross Sincerely, The Sules Agency State Farm [redacted] ***

I ordered a pair of *** shoes (Size 3) on Softmoc's website and picked it up in store (Location: 240 Leighland Ave, Unit 243, Oakville, Ontario) on Apr.4th,2019. It was night time and I was in a bit rush so I didn't open the box to check the conditions of the shoes in store. When I got home and opened the box with my son, he tried the shoes and claimed the size was too small. In the meanwhile we noticed the clamshell packaging for the wheels was opened in the middle and was taped back. I didn't pay much attention to the broken packaging and didn't know it would cause me trouble later on . I simply went online and ordered another pair of *** (Size 4).

On Apr. 13th, I went to the same Softmoc store on Leighland Ave to pick up the new order and to return the old one. The store manager was extremely *** and ***. She kept saying because the clamshell packaging was opened she could not process the return. I explained that it was shipped to me like that and I didn't open it. But she showed no respect on me and did not respond to what I said. I have never had such unpleasant experience in any retail stores before. ***. When I went home, I called the customer service line lodged a complaint. The customer service reprehensive offered me store credit over the phone and claimed this was the best they can do. I refused the store credit because I was not the person who opened the clamshell packaging . It is not fair for me to take the bad consequence for something I did not do. I asked to speak to a manager but was rejected. I was told by the CSR that an escalation email was sent to the regional manager but most likely I would not get a call back because the regional manager normally don't call customer directly. As a customer, now I don't have any other means to communicate with the store to solve the issue.Thank you Revdex.com for your help.
Product_Or_Service: *** shoes
Order_Number: XXXXXXX

Softmoc has been doing on-going advertisement for free shipping. I submitted a Softmoc order online for 4 pairs of sandals on Dec 16, 2018. On the checkout page, I confirmed that the shipping charges are free (as advertised) before I submitted the order. I checked the online receipt that was sent to my email after order submission. However, no charges breakdown was given. Only a total and items ordered were shown. I received shoes XXXXXXX, XXXXXXX, XXXXXXX on Dec 18, 2019. They were all shipped in ONE box. I did not realize that shipping charges were slipped into the bill for both XXXXXXX & XXXXXXX until I received the physical receipts in the shipment. The total shipping charged was $16.26+tax. I immediately called customer service and talked to manager ***. She indicated that free shipping does not applied to all shoes and shipping cost would have been shown on checkout page. I explained to her that I only saw "free shipping" on shipping charges column during checkout and online receipt did not show a breakdown of charges. I would have switched to "free in-store pickup" if I knew shipping charges applied. She would only agree to refund half of the shipping costs.
I am not happy with the resolution. Softmoc has made a false advertisement for free shipping and should honour it. Also, Softmoc is being dishonest in the way that their online receipts are structured. I have never met an online company that does not show a breakdown of charges applied. Again, if shipping charges was shown on the online receipt, I would have contacted customer service and cancelled the order immediately. Furthermore, since shoes XXXXXXX qualifies for free shipping and XXXXXXX & XXXXXXX were being shipped along with it, all in the same parcel, the shipping cost should be waived entirely.

...

                                                                          July *, 2015 Dear Representative of Revdex.com,   This is in regard to the complaint received from [redacted] concerning State Farm mailings to her underage daughter.   State Farm has been notified and the John Sules office has requested that the address be removed and marked do not solicit.    The first and last name of the [redacted]’s daughter was not provided.    For this reason,   State Farm was originally unable to fulfil her request.   Without the first and last name of the daughter we would have no way to ensure that she no longer receives mail.    After extensive research, State Farm’s marketing team was able to remove the underage daughter from the mailing list as of July *, 2015. However, mail was already scheduled to ship so [redacted] may see 1-2 mailings during July as the systems cross.   Sincerely,     The Sules Agency State Farm [redacted]

This company has horrible customer service and return policies. I ordered a pair of *** sandals online. When I got them delivered, I walked up and down my stairs and and the shoes felt too tight so I went to exchange them in store. The tags were still on the shoes and I had the receipt. I went to return on the same day I got them delivered. I was told in store that I could not return them because they were "worn". The bottoms are leather, so obviously. you can detect if someone has put their foot in the sandal. I walked around for maybe 5 min, same as you would walk around if you were in store.
I called their head office and was told that I can try going to other stores to return them. They also insinuated that I was lying and said that there is now way there would be marks in the shoe unless I wore them for more than 2 hours. There was no need for these type of comments, they aren't constructive to solving the problem and are dismissive and kind of rude.***

Now I am stuck with a $130 pair of sandals that do not fit. I wouldn't even call the experience that I had customer service. I honestly feel robbed, how is this right?!