Software City

Initial Business Response /* (1000, 7, 2015/09/14) */
After reviewing the complaint, and the product in question and the warranty for the product: this particular product is covered by a 40,mile MILEAGE warranty, which protects against the possibility of premature wear-out of the tireThere is
no Road Hazard warranty available from the manufacturerThe tire was examined both locally and at our central adjustment center, and found to have damage consistent with a Road Hazard (i.ea cut, abrasion, or puncture) which caused the tire to failRoad Hazard warranty coverage is typically available to the consumer through the retailer the tires are purchased from, but we the wholesaler do not offer any sort of extended Road Hazard coverage for this product, nor can we regulate which retailers offer any sort of additional warranties
Initial Consumer Rebuttal /* (3000, 9, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer did not offer this protectionMaybe you should go back to him and explain how this worksHe simply said these tires are guaranteed for XXXXX miles
Final Business Response /* (4000, 11, 2015/09/21) */
We apologize for the difficulties you have encountered, but we the wholesaler do not have any control over what is expressed or implied by individual retailers as we do not have any sort of operating interest in their individual companies