We are willing to cooperate in any reasonable manner regarding this matterWe did not charge the home owner for our time and we have also offered to install the correct light for free, but we can't return a part that the home owner orderedWe have tried everything in our power to resolve this matter and again we are willing to cooperate, as long as the request is reasonable.Thank you
We were dispatched to Mr. [redacted]'s home through a home warranty company for a motor not working. When scheduling the appointment we were asked if we could also look at installing a light he had purchased.We showed up at the agreed upon appointment time and quickly repaired his motor and looked at his...
light.The home owner had already removed the old light and purchased a new one online. We usually don't like to get involved with situation where an internet mechanic has already dismantled something and ordered his own parts. Trying to be nice,we agreed to install the light he purchased for $89. Again the home owner already removed the old light and opened the new light and removed it from the box.We installed the light as directed. After installation we realized the light did not work. Upon further inspection we noticed the home owner ordered the wrong light. He ordered a 12v light for a 120v system, both the 12v and the 120v lights appear the same externally. We informed him he could order a transformer to make that light work, or if he ordered the right light we would install it for free. We do not know if the current light is damaged due to the incorrect currant or not. We did not charge the home owner for our time as a courtesy. The home owner is now requesting we supply him a free $500 light, since he give us the wrong one to install. That is obviously not reasonable and he is clearly looking for someone to blame for his mistake.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did not propose a resolution and the information provided was not factual. The technician was provided the new LED light inside the factory packaging which was clearly labeled 12v. I personally handed these items to the technician. In addition he was provided the instruction booklet which stated on page one a transformer was needed when installing the light into 120v. Also the original light was provided as it was left within 3 feet of the pool light housing upon the technicians arrival. If the technician realized it was a 12v light after he installed it into a 120v line why did he not tell us this? Instead he explained how he could not figure out why the light was not working and assumed the light was faulty when it was shipped. He then explained how we would have to deal with the manufacturer's warranty. As a homeowner I have learned how to do common maintenance and in turn have learned when I need to call a professional. I assumed a professional pool service company would have the knowledge of how to properly install a new [redacted] LED light into an existing [redacted] standard lighting connection. Looks like my assumption was incorrect. Regards,
[redacted]
We are willing to cooperate in any reasonable manner regarding this matterWe did not charge the home owner for our time and we have also offered to install the correct light for free, but we can't return a part that the home owner orderedWe have tried everything in our power to resolve this matter and again we are willing to cooperate, as long as the request is reasonable.Thank you
We were dispatched to Mr. [redacted]'s home through a home warranty company for a motor not working. When scheduling the appointment we were asked if we could also look at installing a light he had purchased.We showed up at the agreed upon appointment time and quickly repaired his motor and looked at his...
light.The home owner had already removed the old light and purchased a new one online. We usually don't like to get involved with situation where an internet mechanic has already dismantled something and ordered his own parts. Trying to be nice,we agreed to install the light he purchased for $89. Again the home owner already removed the old light and opened the new light and removed it from the box.We installed the light as directed. After installation we realized the light did not work. Upon further inspection we noticed the home owner ordered the wrong light. He ordered a 12v light for a 120v system, both the 12v and the 120v lights appear the same externally. We informed him he could order a transformer to make that light work, or if he ordered the right light we would install it for free. We do not know if the current light is damaged due to the incorrect currant or not. We did not charge the home owner for our time as a courtesy. The home owner is now requesting we supply him a free $500 light, since he give us the wrong one to install. That is obviously not reasonable and he is clearly looking for someone to blame for his mistake.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did not propose a resolution and the information provided was not factual. The technician was provided the new LED light inside the factory packaging which was clearly labeled 12v. I personally handed these items to the technician. In addition he was provided the instruction booklet which stated on page one a transformer was needed when installing the light into 120v. Also the original light was provided as it was left within 3 feet of the pool light housing upon the technicians arrival. If the technician realized it was a 12v light after he installed it into a 120v line why did he not tell us this? Instead he explained how he could not figure out why the light was not working and assumed the light was faulty when it was shipped. He then explained how we would have to deal with the manufacturer's warranty. As a homeowner I have learned how to do common maintenance and in turn have learned when I need to call a professional. I assumed a professional pool service company would have the knowledge of how to properly install a new [redacted] LED light into an existing [redacted] standard lighting connection. Looks like my assumption was incorrect. Regards,
[redacted]