Software Surplus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business did not propose a resolution and the information provided was not factualThe technician was provided the new LED light inside the factory packaging which was clearly labeled 12vI personally handed these items to the technicianIn addition he was provided the instruction booklet which stated on page one a transformer was needed when installing the light into 120vAlso the original light was provided as it was left within feet of the pool light housing upon the technicians arrivalIf the technician realized it was a 12v light after he installed it into a 120v line why did he not tell us this? Instead he explained how he could not figure out why the light was not working and assumed the light was faulty when it was shippedHe then explained how we would have to deal with the manufacturer's warrantyAs a homeowner I have learned how to do common maintenance and in turn have learned when I need to call a professionalI assumed a professional pool service company would have the knowledge of how to properly install a new [redacted] LED light into an existing [redacted] standard lighting connectionLooks like my assumption was incorrectRegards, [redacted] ***

We were dispatched to Mr***'s home through a home warranty company for a motor not workingWhen scheduling the appointment we were asked if we could also look at installing a light he had purchased.We showed up at the agreed upon appointment time and quickly repaired his motor and looked at his light.The home owner had already removed the old light and purchased a new one onlineWe usually don't like to get involved with situation where an internet mechanic has already dismantled something and ordered his own partsTrying to be nice,we agreed to install the light he purchased for $Again the home owner already removed the old light and opened the new light and removed it from the box.We installed the light as directedAfter installation we realized the light did not workUpon further inspection we noticed the home owner ordered the wrong lightHe ordered a 12v light for a 120v system, both the 12v and the 120v lights appear the same externallyWe informed him he could order a transformer to make that light work, or if he ordered the right light we would install it for freeWe do not know if the current light is damaged due to the incorrect currant or notWe did not charge the home owner for our time as a courtesyThe home owner is now requesting we supply him a free $light, since he give us the wrong one to installThat is obviously not reasonable and he is clearly looking for someone to blame for his mistake