Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ Contact Name and Title: [redacted] ,President Contact Phone: XXX XXX XXXX [redacted] Contact Email: [redacted] @sogotrade.com Mr***, I thank you for having an account with SogoTrade for many yearsAs you know our prices are one of the lowest in the industryDue to that fact we cannot carry accounts with low equity and no activity for yearsWe sent you two notices that a $fee would be chargedOne in Aug and one in Sept We wanted you to fund to the minimum $or you could have closed your account and all funds would be released prior to the Low Equity ChargeWe did not hear from you, charged the fee and with your account in negative equity were forced to close your account There is a way to receive your $fundsIf you wish to reopen your account with a deposit of $(minimum stated in the notices) we can reverse the fee and your account would have $You could choose to do anything including closing your account and receive $ If you would like to do so, please email me and I will guide this through [redacted] @sogotrade.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response since these so called notices never made its way to me, otherwise I would have acted promptlyI do not want to open another account and put in $equity as my current employer prohibits opening brokerage accounts, periodI will look for full refund check issued to my home address [redacted] Edison, NJ XXXXX)
Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ Contact Name and Title: [redacted] ,President Contact Phone: XXX XXX XXXX [redacted] Contact Email: [redacted] @sogotrade.com Mr***, I thank you for having an account with SogoTrade for many yearsAs you know our prices are one of the lowest in the industryDue to that fact we cannot carry accounts with low equity and no activity for yearsWe sent you two notices that a $fee would be chargedOne in Aug and one in Sept We wanted you to fund to the minimum $or you could have closed your account and all funds would be released prior to the Low Equity ChargeWe did not hear from you, charged the fee and with your account in negative equity were forced to close your account There is a way to receive your $fundsIf you wish to reopen your account with a deposit of $(minimum stated in the notices) we can reverse the fee and your account would have $You could choose to do anything including closing your account and receive $ If you would like to do so, please email me and I will guide this through [redacted] @sogotrade.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response since these so called notices never made its way to me, otherwise I would have acted promptlyI do not want to open another account and put in $equity as my current employer prohibits opening brokerage accounts, periodI will look for full refund check issued to my home address [redacted] Edison, NJ XXXXX)