Sign in

Soho Nails Spa, Inc.

Sharing is caring! Have something to share about Soho Nails Spa, Inc.? Use RevDex to write a review
Reviews Soho Nails Spa, Inc.

Soho Nails Spa, Inc. Reviews (1)

I was given very poor service. They said they had a different technique then other places but I asked them to do it the way that it was normally done because I had never had it done any different way in the many years and locations I had been to. I was cut during the process, my nails were uneven, the color was not even and it was all around a sloppy job. The guy, [redacted], gave attitude when I questioned him although I am a paying customer. He didnt even finish the service, no hand massage. I walked outside and when I saw how bad the nails were and scratched myself due to the jagged edges I then walked back in. They were rude again, she asked what I wanted her to do and I said a refund and she said no she would fix it. But I do not want to risk being cut again nor did I want them to fix it because of the poor job they gave. I wanted to have my money back so I could get my nails done properly at a different place. [redacted] the owner was not bad at first but let her employee talk negativelyTo me as I was checking out but when I came back was very rude.Product_Or_Service: Gel fill in Desired SettlementI would simply like my $35 back for the service so that I can go get them fixed. Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Hi,I'm writing in response to this complaint. My name is [redacted] and I'm the owner of the salon. The customer came in yesterday and requested a fill in. We did the fill in although the client stated it was not the technique she was used to getting. Everyone has a different technique and this is how we do it at our salon. When it was time to pay we informed the client that it would be $45 for the fill which is our normal price. However the client became enraged and started screaming at us. Since there were other patrons in the salon and we did not want this to get our of hand, we gave her a $10 off and only charged her $35. She then signed the reciept and loudly used profanity before walking out. She then came back 5 minutes and demanded me to fix it or give her a refund. I explain to her that we have a no refunds policy but I offer to fix it to her liking which she then started screaming again. One of the other patrons chimed in and told her that she was being rude and she proceeded to insult the client. She claimed that we had poor service but I disagree. Our customer service is our number 1 priority as evident in all of our reviews on [redacted] and [redacted]. I do not and will tolerate someone coming into a place of business using profanity and having a bad attitude and then did not want to pay for the services. We had other clients in the salon that can testify to this complaint. We are not at fault. I felt that we handled it professionally and calmly despite her rudeness. If I can be of further assistance, please let me know. Thank you.

Check fields!

Write a review of Soho Nails Spa, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Soho Nails Spa, Inc. Rating

Overall satisfaction rating

Description: Nail Salons

Address: 2065 Renaissance Park Pl, Cary, North Carolina, United States, 27513-2263

Phone:

Show more...

Web:

sohospacary.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Soho Nails Spa, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Soho Nails Spa, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated