Revdex.com:aq
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Alexie [redacted]
Initial Business Response /* (1000, 5, 2015/02/17) */
Contact Name and Title: Joe Shoemaker
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@schaumburgtoyota.com
This vehicle was advertised at XXXXX not XXXXX. Customer paid XXXXX including vin etch, plus tax and fees. Customer purchased a...
powertrain service contract for 1395. Customer filled out Credit application to find best financing. Customer decided to use her own credit union after comparing finance options. Customer changed her mind about service contract and had it removed. Dealership gladly removed service contract which reduced bottom line by 1395. Original balance was XXXXX with taxes, fees and service contract. Once service contract was removed new balance became XXXXX. This is the amount customer paid. Therefore since the service contract was removed and not paid for, there would be nothing to refund. A lot of new and used cars come without floor mats. Customers have the option to purchase floor mats. This customer chose not to purchase floor mats, no games, simple. Customer satisfaction is very important to Schaumburg Toyota, and we have made several attempts to contact customer in that interest. Customer has not responded. In closing, it has been over 2 years since customer bought this vehicle, and to our knowledge, this is the 1st time there has been any pricing dispute. Some cars do not come with floor mats, and the service contract was removed and never paid for. Both the customer and her credit union were aware of all pricing at the time of sale. Multiple documents including payment amounts are available as clear evidence. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanya [redacted]
Chris [redacted], the General Manager of Schaumburg Toyota, contacted Ms. [redacted] and had her bring in the car. We then gave her a loaner to use and took the vehicle to Certified Collision Center to repair the problem area. We believe that Ms. [redacted] was satisfied with the repair and feel...
In response to the complaint [redacted] When this deal was negotiated Schaumburg Toyota agreed to make 12 payments to the sum of $4920.36. This amount was agreed by both parties and itemized on the customers contract. Schaumburg Toyota fulfilled that agreement and sent the full agreed...
upon amount to the lienholder. Unfortunately the customer had deferred payments on their previous lease creating and additional balance due of $1,639. Unfortunately this was unknown by the Schaumburg Toyota at the time of sale as the customer failed to disclose that they had deferred payments. In the interest of customer satisfaction Schaumburg Toyota will offer 1 additional payment towards the customers remaining balance. Any further questions or concerns please feel free to call me directly at [redacted] Thank you Chris [redacted] General Manager
We are aware of Ms. [redacted] (formerly [redacted] complaint. Her information was removed from our database and no longer receives any direct communication from Schaumburg Toyota. This complaint is due to a direct mail marketing piece from an outside vendor [redacted] Marketing. As part of the...
mail campaign our vendor purchased additional names of current Toyota owners to mail to including Ms[redacted] name and address. Ms[redacted] called Chris [redacted] General Manager of Schaumburg Toyota and we immediately called [redacted] our representative at [redacted] to put Ms[redacted] on a “No contact” list. I can assure you we are very sensitive to Ms[redacted] request/complaint and have done everything we can do make sure she does not receive and communication from Schaumburg Toyota. Also, I will continue to work with outside vendors to ensure she does not receive any marketing material from Schaumburg Toyota. I’ve copied both Chris [redacted] General Manager of Schaumburg Toyota and [redacted] from [redacted] if you need additional information. As members of the Revdex.com we pride ourselves on treating our customers the right way so they become customers for life! I was unaware of the outstanding complaint and am more than happy to assist you and your staff with any future situations. Steve please let me know if this email is a sufficient response or if you need anything else to address the complaint. Regards, [redacted]
Revdex.com:aq
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Alexie [redacted]
Initial Business Response /* (1000, 5, 2015/02/17) */
Contact Name and Title: Joe Shoemaker
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@schaumburgtoyota.com
This vehicle was advertised at XXXXX not XXXXX. Customer paid XXXXX including vin etch, plus tax and fees. Customer purchased a...
powertrain service contract for 1395. Customer filled out Credit application to find best financing. Customer decided to use her own credit union after comparing finance options. Customer changed her mind about service contract and had it removed. Dealership gladly removed service contract which reduced bottom line by 1395. Original balance was XXXXX with taxes, fees and service contract. Once service contract was removed new balance became XXXXX. This is the amount customer paid. Therefore since the service contract was removed and not paid for, there would be nothing to refund. A lot of new and used cars come without floor mats. Customers have the option to purchase floor mats. This customer chose not to purchase floor mats, no games, simple. Customer satisfaction is very important to Schaumburg Toyota, and we have made several attempts to contact customer in that interest. Customer has not responded. In closing, it has been over 2 years since customer bought this vehicle, and to our knowledge, this is the 1st time there has been any pricing dispute. Some cars do not come with floor mats, and the service contract was removed and never paid for. Both the customer and her credit union were aware of all pricing at the time of sale. Multiple documents including payment amounts are available as clear evidence. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanya [redacted]
Chris [redacted], the General Manager of Schaumburg Toyota, contacted Ms. [redacted] and had her bring in the car. We then gave her a loaner to use and took the vehicle to Certified Collision Center to repair the problem area. We believe that Ms. [redacted] was satisfied with the repair and feel...
that the matter is closed.
In response to the complaint [redacted] When this deal was negotiated Schaumburg Toyota agreed to make 12 payments to the sum of $4920.36. This amount was agreed by both parties and itemized on the customers contract. Schaumburg Toyota fulfilled that agreement and sent the full agreed...
upon amount to the lienholder. Unfortunately the customer had deferred payments on their previous lease creating and additional balance due of $1,639. Unfortunately this was unknown by the Schaumburg Toyota at the time of sale as the customer failed to disclose that they had deferred payments. In the interest of customer satisfaction Schaumburg Toyota will offer 1 additional payment towards the customers remaining balance. Any further questions or concerns please feel free to call me directly at [redacted] Thank you Chris [redacted] General Manager
We are aware of Ms. [redacted] (formerly [redacted] complaint. Her information was removed from our database and no longer receives any direct communication from Schaumburg Toyota. This complaint is due to a direct mail marketing piece from an outside vendor [redacted] Marketing. As part of the...
mail campaign our vendor purchased additional names of current Toyota owners to mail to including Ms[redacted] name and address. Ms[redacted] called Chris [redacted] General Manager of Schaumburg Toyota and we immediately called [redacted] our representative at [redacted] to put Ms[redacted] on a “No contact” list. I can assure you we are very sensitive to Ms[redacted] request/complaint and have done everything we can do make sure she does not receive and communication from Schaumburg Toyota. Also, I will continue to work with outside vendors to ensure she does not receive any marketing material from Schaumburg Toyota. I’ve copied both Chris [redacted] General Manager of Schaumburg Toyota and [redacted] from [redacted] if you need additional information. As members of the Revdex.com we pride ourselves on treating our customers the right way so they become customers for life! I was unaware of the outstanding complaint and am more than happy to assist you and your staff with any future situations. Steve please let me know if this email is a sufficient response or if you need anything else to address the complaint. Regards, [redacted]