Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Contact Name and Title: Joe Shoemaker Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @schaumburgtoyota.com This vehicle was advertised at XXXXX not XXXXXCustomer paid XXXXX including vin etch, plus tax and feesCustomer purchased a powertrain service contract for Customer filled out Credit application to find best financingCustomer decided to use her own credit union after comparing finance optionsCustomer changed her mind about service contract and had it removedDealership gladly removed service contract which reduced bottom line by Original balance was XXXXX with taxes, fees and service contractOnce service contract was removed new balance became XXXXXThis is the amount customer paidTherefore since the service contract was removed and not paid for, there would be nothing to refundA lot of new and used cars come without floor matsCustomers have the option to purchase floor matsThis customer chose not to purchase floor mats, no games, simpleCustomer satisfaction is very important to Schaumburg Toyota, and we have made several attempts to contact customer in that interestCustomer has not respondedIn closing, it has been over years since customer bought this vehicle, and to our knowledge, this is the 1st time there has been any pricing disputeSome cars do not come with floor mats, and the service contract was removed and never paid forBoth the customer and her credit union were aware of all pricing at the time of saleMultiple documents including payment amounts are available as clear evidenceThank You
Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Contact Name and Title: Joe Shoemaker Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @schaumburgtoyota.com This vehicle was advertised at XXXXX not XXXXXCustomer paid XXXXX including vin etch, plus tax and feesCustomer purchased a powertrain service contract for Customer filled out Credit application to find best financingCustomer decided to use her own credit union after comparing finance optionsCustomer changed her mind about service contract and had it removedDealership gladly removed service contract which reduced bottom line by Original balance was XXXXX with taxes, fees and service contractOnce service contract was removed new balance became XXXXXThis is the amount customer paidTherefore since the service contract was removed and not paid for, there would be nothing to refundA lot of new and used cars come without floor matsCustomers have the option to purchase floor matsThis customer chose not to purchase floor mats, no games, simpleCustomer satisfaction is very important to Schaumburg Toyota, and we have made several attempts to contact customer in that interestCustomer has not respondedIn closing, it has been over years since customer bought this vehicle, and to our knowledge, this is the 1st time there has been any pricing disputeSome cars do not come with floor mats, and the service contract was removed and never paid forBoth the customer and her credit union were aware of all pricing at the time of saleMultiple documents including payment amounts are available as clear evidenceThank You