L [redacted] and her husband, R [redacted] , are being EXTREMELY disingenuous with the filing of this complaint The California Native Sod that they received was in outstanding condition as were the other orders of Native California Sod that we delivered to other clients on that day We are pretty sure that they left their new sod on it's delivery pallet for at least one day during a particularly HOT period, despite being informed in writing and by phone conversation that the new sod HAD to be taken off of the pallet and installed in as timely a fashion as possible at their site.A few weeks after their sod was installed and delivered we got a phone call from R [redacted] describing a dried out and severely challenged lawnscape and he sent pictures to support his descriptions MrE [redacted] had previously informed staff here that he had personally installed or overseen the install of almost one thousand residential or commercial lawns in his professional lifetime and so all of the preparation and installation instructional sheets that we always send prior to delivery of or California Native Sods were not necessary for him The reason that I bring that up is that once we saw the pictures of the installation area it became immediately obvious what at least part of the problem was with this client's Native Sod The sod was placed as a border around multiple large flagstone areas and up against stonework and rockeries in a South facing landscape where direct Sun exposure occurs all dayIt is our opinion that the combination of the New Native Sod being left on it's shipping pallet for an additional day prior to installation plus the client's self professed failure to follow our posted "Preliminary Watering Instructions" in addition to the nature of the designed area where this grass was installed and the fact that it was getting FAR TOO MUCH heat without a counterbalance of restorative watering during it's initial establishment phase led to the results that MsW [redacted] and MrE [redacted] have experiencedIt is true that we had agreed with MrE [redacted] to provide a few rolls of their sod varietal to them as a kind of "make good" gesture and that we would "piggyback" those rolls with the next sod shipment to their area as a way to save them some shipping expense for the replacement sod A few days after MrE [redacted] and I reached that agreement I was informed by my credit card processing company that MsW [redacted] was accusing Soils Solutions of fraud in processing a credit card charge for this product and demanding that ALL CHARGES for this transaction be reversed and returned to their charging card We were forced to respond with the entire litany of Proof of Delivery paperwork and their request was ultimately denied by their Credit Card company and so now they are trying to harm Soils Solutions good reputation with this slanderous, mistaken and SMEAR oriented report to the Revdex.comIt is just too bad that people like MsW [redacted] and MrE [redacted] even have the opportunity to use the fine resources of the Revdex.com to conduct these unproductive and dastardly campaignsR [redacted] Director Soils Solutions LLC
L[redacted] and her husband, R[redacted], are being EXTREMELY disingenuous with the filing of this complaint. The California Native Sod that they received was in outstanding condition as were the other 5 orders of Native California Sod that we delivered to other clients on that...
day. We are pretty sure that they left their new sod on it's delivery pallet for at least one day during a particularly HOT period, despite being informed in writing and by phone conversation that the new sod HAD to be taken off of the pallet and installed in as timely a fashion as possible at their site.A few weeks after their sod was installed and delivered we got a phone call from R[redacted] describing a dried out and severely challenged lawnscape and he sent pictures to support his descriptions. Mr. E[redacted] had previously informed staff here that he had personally installed or overseen the install of almost one thousand residential or commercial lawns in his professional lifetime and so all of the preparation and installation instructional sheets that we always send prior to delivery of or California Native Sods were not necessary for him. The reason that I bring that up is that once we saw the pictures of the installation area it became immediately obvious what at least part of the problem was with this client's Native Sod. The sod was placed as a border around multiple large flagstone areas and up against stonework and rockeries in a South facing landscape where direct Sun exposure occurs all day.
It is our opinion that the combination of the New Native Sod being left on it's shipping pallet for an additional day prior to installation plus the client's self professed failure to follow our posted "Preliminary Watering Instructions" in addition to the nature of the designed area where this grass was installed and the fact that it was getting FAR TOO MUCH heat without a counterbalance of restorative watering during it's initial establishment phase led to the results that Ms. W[redacted] and Mr. E[redacted] have experienced.
It is true that we had agreed with Mr. E[redacted] to provide a few rolls of their sod varietal to them as a kind of "make good" gesture and that we would "piggyback" those rolls with the next sod shipment to their area as a way to save them some shipping expense for the replacement sod. A few days after Mr. E[redacted] and I reached that agreement I was informed by my credit card processing company that Ms. W[redacted] was accusing Soils Solutions of fraud in processing a credit card charge for this product and demanding that ALL CHARGES for this transaction be reversed and returned to their charging card. We were forced to respond with the entire litany of Proof of Delivery paperwork and their request was ultimately denied by their Credit Card company and so now they are trying to harm Soils Solutions good reputation with this slanderous, mistaken and SMEAR oriented report to the Revdex.com.
It is just too bad that people like Ms. W[redacted] and Mr. E[redacted] even have the opportunity to use the fine resources of the Revdex.com to conduct these unproductive and dastardly campaigns.
R[redacted]
Director
Soils Solutions LLC
L [redacted] and her husband, R [redacted] , are being EXTREMELY disingenuous with the filing of this complaint The California Native Sod that they received was in outstanding condition as were the other orders of Native California Sod that we delivered to other clients on that day We are pretty sure that they left their new sod on it's delivery pallet for at least one day during a particularly HOT period, despite being informed in writing and by phone conversation that the new sod HAD to be taken off of the pallet and installed in as timely a fashion as possible at their site.A few weeks after their sod was installed and delivered we got a phone call from R [redacted] describing a dried out and severely challenged lawnscape and he sent pictures to support his descriptions MrE [redacted] had previously informed staff here that he had personally installed or overseen the install of almost one thousand residential or commercial lawns in his professional lifetime and so all of the preparation and installation instructional sheets that we always send prior to delivery of or California Native Sods were not necessary for him The reason that I bring that up is that once we saw the pictures of the installation area it became immediately obvious what at least part of the problem was with this client's Native Sod The sod was placed as a border around multiple large flagstone areas and up against stonework and rockeries in a South facing landscape where direct Sun exposure occurs all dayIt is our opinion that the combination of the New Native Sod being left on it's shipping pallet for an additional day prior to installation plus the client's self professed failure to follow our posted "Preliminary Watering Instructions" in addition to the nature of the designed area where this grass was installed and the fact that it was getting FAR TOO MUCH heat without a counterbalance of restorative watering during it's initial establishment phase led to the results that MsW [redacted] and MrE [redacted] have experiencedIt is true that we had agreed with MrE [redacted] to provide a few rolls of their sod varietal to them as a kind of "make good" gesture and that we would "piggyback" those rolls with the next sod shipment to their area as a way to save them some shipping expense for the replacement sod A few days after MrE [redacted] and I reached that agreement I was informed by my credit card processing company that MsW [redacted] was accusing Soils Solutions of fraud in processing a credit card charge for this product and demanding that ALL CHARGES for this transaction be reversed and returned to their charging card We were forced to respond with the entire litany of Proof of Delivery paperwork and their request was ultimately denied by their Credit Card company and so now they are trying to harm Soils Solutions good reputation with this slanderous, mistaken and SMEAR oriented report to the Revdex.comIt is just too bad that people like MsW [redacted] and MrE [redacted] even have the opportunity to use the fine resources of the Revdex.com to conduct these unproductive and dastardly campaignsR [redacted] Director Soils Solutions LLC
L[redacted] and her husband, R[redacted], are being EXTREMELY disingenuous with the filing of this complaint. The California Native Sod that they received was in outstanding condition as were the other 5 orders of Native California Sod that we delivered to other clients on that...
day. We are pretty sure that they left their new sod on it's delivery pallet for at least one day during a particularly HOT period, despite being informed in writing and by phone conversation that the new sod HAD to be taken off of the pallet and installed in as timely a fashion as possible at their site.A few weeks after their sod was installed and delivered we got a phone call from R[redacted] describing a dried out and severely challenged lawnscape and he sent pictures to support his descriptions. Mr. E[redacted] had previously informed staff here that he had personally installed or overseen the install of almost one thousand residential or commercial lawns in his professional lifetime and so all of the preparation and installation instructional sheets that we always send prior to delivery of or California Native Sods were not necessary for him. The reason that I bring that up is that once we saw the pictures of the installation area it became immediately obvious what at least part of the problem was with this client's Native Sod. The sod was placed as a border around multiple large flagstone areas and up against stonework and rockeries in a South facing landscape where direct Sun exposure occurs all day.
It is our opinion that the combination of the New Native Sod being left on it's shipping pallet for an additional day prior to installation plus the client's self professed failure to follow our posted "Preliminary Watering Instructions" in addition to the nature of the designed area where this grass was installed and the fact that it was getting FAR TOO MUCH heat without a counterbalance of restorative watering during it's initial establishment phase led to the results that Ms. W[redacted] and Mr. E[redacted] have experienced.
It is true that we had agreed with Mr. E[redacted] to provide a few rolls of their sod varietal to them as a kind of "make good" gesture and that we would "piggyback" those rolls with the next sod shipment to their area as a way to save them some shipping expense for the replacement sod. A few days after Mr. E[redacted] and I reached that agreement I was informed by my credit card processing company that Ms. W[redacted] was accusing Soils Solutions of fraud in processing a credit card charge for this product and demanding that ALL CHARGES for this transaction be reversed and returned to their charging card. We were forced to respond with the entire litany of Proof of Delivery paperwork and their request was ultimately denied by their Credit Card company and so now they are trying to harm Soils Solutions good reputation with this slanderous, mistaken and SMEAR oriented report to the Revdex.com.
It is just too bad that people like Ms. W[redacted] and Mr. E[redacted] even have the opportunity to use the fine resources of the Revdex.com to conduct these unproductive and dastardly campaigns.
R[redacted]
Director
Soils Solutions LLC