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Sol Angeles

6671 W Sunset Blvd STE 1512, Los Angeles, California, United States, 90028-7123

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Reviews Online Retailer Sol Angeles

Sol Angeles Reviews (%countItem)

I purchased two items of clothing from this company on 08/02/20. I received a shipping notification that only one of the items had shipped. I contacted the company 08/06/20 and was informed the second item was not available, so I told them I didn't want the item they'd shipped if the other item wasn't available. The item they'd shipped hadn't been delivered so they contacted the carrier to have the item returned to them.
I received an email 08/10/20 in which they stated they'd refunded the *** for the item I'd returned. I later received an email stating that it might take up to 10 days for the refund to hit my account.
It's been 15 days and the refund hasn't come through. I've called their phone number several times over the past several days, and nobody has ever answered. Not only that, but the generic message on their phone doesn't identify the number as being associated with their company. It's a generic message that lists the number you've called. I've sent a few emails over the past week and haven't received a response.

Their website states that "you'll typically get your refund within 48 hours". I'm concerned with their lack of communication and their failure to provide information regarding my refund.
Product_Or_Service: clothing
Order_Number: #XXXXX

Desired Outcome

Refund This company owes me *** I expect them to be available for questions and to refund the money owed to me immediately.

Customer Response • Oct 12, 2020

I emailed you weeks ago in an effort to cancel this complaint. I had misunderstood the fact that the items were charged to a different card. The company, *** did nothing wrong and I apologize for wasting your time and theirs. Please cancel this complaint. This is a second attempt I have made to cancel this complaint. Please contact me at *** with any questions.

Again, this was my mistake.

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Address: 6671 W Sunset Blvd STE 1512, Los Angeles, California, United States, 90028-7123

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