Sol Organics

I ordered an Organic Cotton Down Pillow on 7 April 2020 (***). I did not like the pillow and attempted to return it in accordance with SOL Organics return policy which states "We stand behind the integrity of our merchandise, and if for any reason you are not fully satisfied with your purchase, you may return it within 30 days of your purchase date for an even exchange or a full refund". I attempted to contact SOL Organics to initiate a return four (4) times via e-mail and their website form, but they did not respond to my request. I also called them five (5) times at the customer service phone number published on their website, but they did not answer the phone and there was no answering service. Thus, I cannot return the pillow and my refund was not processed. I can only assume that SOL Organics is not a trustworthy company and is not doing business in accordance with appropriate state and federal regulations. I have also submitted a dispute with American Express and opened a complaint with the Federal Trade Commission.