Solace Wellness Spa & Fitness Centre

[redacted] contracted a landscaper to build a retaining wall on east side of poolThe landscaper back filled his retaining wall with dirt instead of stone which settled causing the stone to settle as well, which caused the concrete to settleI told [redacted] via email that between the mason(Durabond Concrete), landscaper and me we could get this resolved [redacted] talked to landscaper and replied to me via email that it was our fault and we have to resolve the problem[redacted] then sent me some pictures and they clearly show that the landscaper back filled with dirt and then covered it with stone so we had no idea it was not back filled with stone all the way to the top After the mason and I review the pictures we determined it was clearly due to the landscapers negligence.I have enclosed the pictures [redacted] (homeowner) emailed me which the mason and I viewed and came up with our conclusionIf you view the pictures you will see the bare concrete I poured around the base of the pool then in another picture you will see that the landscaper put dirt over my concrete which you can see his zeogrid mesh is also buried with dirt as wellThen in another picture you will see that it is topped with stone so it look like the whole thing is back filled with stone, so the mason an I clearly thought it wasIf you have any questions feel free to contact me [redacted] Sincerely yours, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]?
The wall and landscaping are in great shape and have great workmanship.   Without question Swimming pool creations had full responsibility for the pool, the 4 feet width and depth of back fill needed and the 4 feet of concrete decking.  [redacted] notes in his response "that the landscaper filled with dirt and then covered it with stone so we had no idea it was not back filled with stone all the way to the top."This is total false --- On Tuesday Sept 24, 2013 Swimming pool creation back-filled with stone as shown the photo's [redacted] provided.   [redacted] chose to put stone on questionable soil... and put approximately 4 ft of stone in loose... not placing it in the minimum of 4 lifts required and compaction required between lifts.  In fact [redacted] should recall this clearly as he borrowed the landscapers equipment to perform this poor work.Swimming pool creations was selected because they stated that they stand behind their work and back it with a 3 year guarantee. We simply request this be professionally upheld.Best Regards[redacted]Regards,
[redacted]

[redacted] contracted a landscaper to build a retaining wall on east side of pool. The landscaper back filled his retaining wall with dirt instead of stone which settled causing the stone to settle as well, which caused the concrete to settle. I told [redacted] via email that between the mason(Durabond...

Concrete), landscaper and me we could get this resolved. [redacted] talked to landscaper and replied to me via email that it was our fault and we have to resolve the problem.[redacted] then sent me some pictures and they clearly show that the landscaper back filled with dirt and then covered it with stone so we had no idea it was not back filled with stone all the way to the top.  After the mason and I review the pictures we determined it was clearly due to the landscapers negligence.I have enclosed the pictures [redacted] (homeowner) emailed me which the mason and I viewed and came up with our conclusion. If you view the pictures you will see the bare concrete I poured around the base of the pool then in another picture you will see that the landscaper put dirt over my concrete which you can see his zeogrid mesh is also buried with dirt as well. Then in another picture you will see that it is topped with stone so it look like the whole thing is back filled with stone, so the mason an I clearly thought it was. If you have any questions feel free to contact me [redacted]
Sincerely yours, [redacted]