Solanos Furniture

We are responding to your complaint letter dated August, 15, 2016, regarding Mrs. [redacted]. The chair and cushion was delivered to Mrs. [redacted] on August 25, 2016. At which time she expressed her dissatisfaction with our company and our Services. She had every right to be upset, as this job took much...

longer than our usual time frame. Our driver was very apologetic, professional and tried to accommodate her as possible.We strive to provide the best customer service to all of our clients, as they are our upmost concern.  Unfortunately there is no explanation for this mishap, this was negligence on our behalf. We would like to offer Mrs. [redacted] the opportunity to make it right for her. We want to restore and regain her trust in our company. On behalf of Solano's Furniture, we sincerely apologize for all this inconvenience it has caused Mrs. [redacted].At your convenience, please let us know how she would like for us to proceed with her claim. Should you need further assistance, please do not hesitate to call our office at the phone number listed above.Again, our apologies.Sincerely,Modesto Solano Solano's Furniture Restorations LLC

February 13, 2018Dear Representative Revdex.com:This letter is in response to your letter date February 12, 2018 with ID #[redacted]. We contacted the customer to let her know we were willing to send out an expert in this case to take care of the problem. The customer declined to have us returned to her for...

the repairs. S ask that the customer please give us a chance to make this right for her. We are willing to do whatever it takes to make the fourth leaf fits properly. The table would not be removed from their home, all work will be done in-house.Should you need further assistance, please do not hesitate to contact our office at ###-###-####. Thank you in advance for your cooperation and assistance.Sincerely,Solano's Furniture Restorations,