The enclosure for ***'s system was discontinued by the manufacturer, but we prevailed on them to cus*** make one for herThey agreed but we were told they were closing for Christmas and inventory in January, and they would put it production after that.I have informed *** that I would sell her
this item at our cost, ship it for free, refund her money for the item that didn't fit and reimburse her $for her installers extra timeShe knows thisI can't see what more to doThis fair and even though a mistake was made we have done everything we can to correct this. If this was in the United States the shipping would be easy but, this is an island off the coast of Panama with few shipping choices (all fairly sloweven with terms like expedited) When I track the shipment it says it will be here in daysWe all have to wait for things to arrive from the USthis is Panama
The enclosure for ***'s system was discontinued by the manufacturer, but we prevailed on them to cus*** make one for herThey agreed but we were told they were closing for Christmas and inventory in January, and they would put it production after that.I have informed *** that I would sell her
this item at our cost, ship it for free, refund her money for the item that didn't fit and reimburse her $for her installers extra timeShe knows thisI can't see what more to doThis fair and even though a mistake was made we have done everything we can to correct this. If this was in the United States the shipping would be easy but, this is an island off the coast of Panama with few shipping choices (all fairly sloweven with terms like expedited) When I track the shipment it says it will be here in daysWe all have to wait for things to arrive from the USthis is Panama