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Solar Care Inc

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Solar Care Inc Reviews (1)

Review: The overall product and service provided was below my expectation based on SolarCare's company website. The first issue was the lack of an ability to answer the phone. I obtained several numbers through there website and google. When I did finally get a hold of someone named [redacted] and set up an appointment for June 28, 2013 at 12:00 pm. I specifically told her I was at work and would be home by 12:00 pm. [redacted] stated that she would let the crew know that and the appointment is already set for noon. The location where this service was going to occur was my residence. About 30 minutes after a crew member called and stated they wanted to come around 11:00 am. I stated I will do my best to get there by 11 but are appointment was at 12. They completed the job in about 2 hours or so. I looked over the work but all the windows had residue and were wet from just be completed. They told me wait until it dries in a few days to check work and to call if there is any issues. I waited and noticed the tint on 4 out of the 7 windows did not cover the entire window. One of those 4 had a big scratch in it. I called the SolarCare on July 3, 2013 and once again spoke to [redacted]. She stated they were busy and could do it next week. I told her I was going to be out of town. I also told her that if I pay for a service, I expect it to be done properly the first time. I also told her that I was working a 24 hour shift and that I fly out the next morning. I also told her active duty Marine that also owns a side business and do not have the luxury to take off whenever I feel like it. My time is very valuable and is worth a lot of money. She stated she would call me back and see what she could do. [redacted] called me back and was going to send a crew to my job on Camp Pendleton (Military Base) to fix the discrepancies with the tint job. I receive a phone call from a man named Carlos and he asked what was wrong with the tint. I explained to him the same way I explained it to [redacted]. Then I received a third phone call from a different representative who tried to ask me to reschedule because they could not get on Camp Pendleton (Military Base). I told them I couldn't because I was going to be out of town and that I could not take any time off because of work. The representative told me to call when I could reschedule. At that point I called [redacted] and relayed what the representatives told me. I also asked her if they could fix the tint after hours and she stated no. [redacted] said she would call them to see what's going on and call me back. She never called me back. I was alarmed that they could not get on Camp Pendleton when on there website it states " Solar Care has provided auto window tinting, home window tinting and commercial window film in northern San Diego, Oceanside, Carlsbad, Escondido, Camp Pendleton and more. Solar Care window tinting in Oceanside is a full service mobile tinting company with nearly 30-years expertise."Desired Settlement: I did not see the expertise in the quality of work. 4 out of 7 windows need to be replaced. The customer service was bad and I'm now left with tint that needs to be replaced. I'm not going to have the time off anymore to get the work done. I'm also moving to Maryland in a few weeks. I would like a full refund and I will then come out of pocket to get the tint redone by a company who can perform the work after hours.

Business

Response:

Good Morning,

We appreciate the opportunity to respond to this email. In the 25 yrs. plus that we have been in business we have never received a complaint. In fact we have

gotten very good reviews through other web sites such as, Angie's List, Yahoo,Yelp, ect.

When I received your first email I immediately contacted your office to clarify our next steps to resolve this issue. We immediately contacted Mr. [redacted] and for a

2nd time I offered him a full refund. I also gave him the choice of leaving the film on the vehicle or removing the film or repair the issues he is having at no charge, and still getting the full refund of the original installation.

I did address his complaint on our ability to run a business and apologized to him in regards to him getting our voice mail when he called us. I explained to him that I

myself and my employee [redacted] do our best to answer each and every phone call that does come in. There are times when both of us are on the line with another customer and we do not put anyone on hold. As soon as we finish that call we will check the voice mail and return the call immediately.

During our conversation Mr. [redacted] admitted to me that he was in town but he did not have time for us to come and take care of the issues at hand. At that

time I did confirm with him that we would work after hours to resolve his issues. I also assured him that we were able to go onto Camp Pendleton, and explained to him that on the day that we did tried to get access to Camp Pendleton the Military Police would not let us on and did not provide us with an explanation as to why we couldn't. My installer [redacted] did call Mr. [redacted] to explain to him that they were not allowing us onto the base at that time.

I also explained to Mr. [redacted] that we schedule an one hour window for each appointment toallow for travel time and unexpected traffic. We were there before his

scheduled time.

Also I explained to Mr. [redacted] that the cloudy residue he was seeing is all part of the curing process. In about 2 weeks after the installation all that should

clear up and go away. All this is carefully explained on the warranty card that he was given at the time of his installation.

Prior to Mr. [redacted]'s complaint I myself did call to ask him what his complaint was and how he would like us to remedy the issue. On the 14th he said he would call

us back to schedule an appointment with us. As of yet he has not called us back to schedule an appointment. On our last conversation he was given all the options that I explained above to remedy this issue and he told me he would get back to us. I have not heard back from him.

Thank you for allowing us to respond to this complaint.

Solar Care Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There are several inaccuracies with Mr. [redacted]’s statement. Mr. [redacted] only contacted me after a second notice from the Revdex.com not before. Prior to getting the Revdex.com involved, my efforts did nothing. My repeated calls did not prompt a phone call from Mr. [redacted] but the Revdex.com finally did. I was open to making additional appointments even though I should not have to. The company was not able to facilitate.

Mr. [redacted] called me once not twice as he claimed in his statement. When we spoke he stated that he would give me a refund if I set up another appointment

with him to strip off the old tint. I told him I was in the process of moving from the West coast to the East coast and the appointment would not be an option.

Mr. [redacted] stated to me that was the only way to get a refund. I told him when I had the time your company stood me up and now it is not an option. I told his representatives days after the poor workmanship that I would need it replaced soon because I would be leaving the area. They are a local business and are not

nationwide. If Mr. [redacted] wanted to give me a refund so bad, then he would have done it already. No refund has been applied to my credit card as of yet.

Mr. [redacted] discussed the business schedule of his office in his response. Honestly that is not my problem. If you tell a customer that you will call them back in a few minutes, then it should happen. I could even be a little understanding if the phone call came late. To never even get a phone call back is just rude and unprofessional.

As far as coming on base, The Military Police gave his employee an explanation on the spot. The explanation was relayed to me by his employee as having a limit to how many times per month they can go on base. I believe they should not advertise the ability to go on base if they are unable to do so.

The bottom line is I was not contacted by Mr. [redacted] prior to my Revdex.com complaint and if he wanted to right this wrong, I would already have received a refund. Mr. [redacted] is choosing to lie and manipulate the situation to save the face of his company.

Regards,

Business

Response:

Good morning Mr [redacted],

It is clear that I'm not satisfying our customer. In Mr [redacted] statement, he admitted that I the owner called to address his complaint prior to seeing a complaint with the Revdex.com. I did give him options to remove or leave film on car? As well as a refund Mr. [redacted] assured me he would call me on my cell to confirm his decision #760-[redacted]. I will be happy to give him a refund to his credit card. I do not keep the credit card information on file that is my company policy. I would need credit card number and expatriation date once again, and I will give a full refund there's no reason to continue the situation. The customers is calling me a LIAR at this point I would just like to move forward.

Thank you,

Solar Care Inc.

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Description: Auto Service - Window Tinting, Window Tinting & Coating - Residential, Window Tinting & Coating - Commercial, Glass Coating & Tinting, Window Shades - Equipment & Supplies

Address: 742 Abbywood Dr, Oceanside, California, United States, 92057

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