Solar Electric Systems & Products, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

May 22, 2015Complaint # [redacted]The following is in response to information I received from the Revdex.com on May 20th, 2015. This matter has not been resolved and we do not accept Mr. [redacted]’s accounting of the matter. Additionally we do not see any offer of resolution in Mr. [redacted]’s statement? I will try to address the items in Mr. [redacted]’s response to the best of my ability. Mr. [redacted] stated that I was not just a customer but a disgruntled ex-employee. The fact is that I was a 1099 Contractor, as describe in the SESP SUBCONTRACTOR ENGAGEMENT LETTER. However, there was a working relationship that I have made known to the [redacted] & [redacted] and if I did not in my complaint to the Revdex.com it was an oversight. The business relationship was terminated the same day as the cancellation of the contract that my wife and I had with SESP, March 26, 2015. My working relationship with the company has no bearing on the complaint and the fact that Mr. [redacted] received from me and my wife via [redacted] and commission withheld from myself, payments totaling $9,726.00 dollars. In answer to his statement that I am trying to get his company in trouble, this is false and is a gross misrepresentation of our intentions. We followed what we consider to be the normal and appropriate course of action in trying to recover the monies that Mr. [redacted] has promised to pay back. Mr. [redacted] has stated in his reply that he is willing to pay back the advanced funds. Then why hasn’t he? It is my understand after talking to [redacted] with [redacted], the way that the funds were released to Mr. [redacted] is not the normal practice or p[redacted]edure of [redacted]. Mr. [redacted] said that I have been unwilling to talk with him on the phone and unwilling to come to his office. In part that is correct. After making a few calls to Mr. [redacted], through the month of  April 2015 and Mr. [redacted] not taking the calls or if he did take the call promising to call me back and never doing so, is what prompted me to begin filing the appropriate complaints? On May 1, 2015 I received a text from Mr. [redacted] asking me if I would come to his office for a meeting. At that time I informed Mr. [redacted] with a returned text that any communication he wanted to do with me needed to be in writing. (Screen Shots attached). We will not go to Mr. [redacted]’s office or his attorney’s office, who happens to be his brother, because I consider both to be hostile environments and bias. In regards to his response to the [redacted] and the Invoice he attached. Mr. [redacted] is trying to make this an employee, employer wage or commission dispute. He speaks of deliverables, $21K to me, and other nonsense in his response (prove up payments to me; this is another false statement by Mr. [redacted]) I have not received a demand for repayment of any commission and I can tell you that my SESP SUBCONTRACTOR ENGAGEMENT LETTER, agreement that I signed with Mr. [redacted] has NO provision in it for such repayment. What does any of this have to do with the complaints I filed on behalf of my wife and I? Mr. [redacted] states that he redesigned the project several times. The first design that Mr. [redacted]’s company did was time stamped September 30th 2014. This design came after Mr. [redacted] began to pursue me as a customer and at that time I was willing to listen to what Mr. [redacted] was offering however, we did not enter into an agreement at that time. We understand that any and all of the designs offered by Mr. [redacted] prior to the signing of the contract were intended to achieve a sale by Mr. [redacted]. This would include the designs dated; 9/30/2014 B, 12/1/2014 B, 12/4/2014 A, and a design dated 12/4/2014C. We come to a point in this discussion that we believe is an attempt by Mr. [redacted] to create fees to recover expenses that he did not incur. Other Clients or customers have not been sought after to pay these fees? Case in-point: [redacted] and [redacted] cancelled there [redacted] contract after SESP had received a payout and Mr. [redacted] did not retaliate and try to collect any fees. On his invoice he is seeking a $200.00 fee for making application to [redacted] for the project. [redacted] does not charge a fee and I know of NO other potential Client or Customer that has been charged an application fee. This includes the several clients’ applications that were submitted to [redacted] on December 5, 2014 prior to 5:00 pm. On the Data portion of our contract under Estimated Engineering Fees, the amount is $0.00 Now Mr. [redacted] wants $1,250 dollars. Money for redesigns and meetings in his office? These are all bogus fees. NONE of my customers had ever been charged any such fees, even if they did not purchase! The application was filed with the design dated 01/30/2015 A, so this appears that even though the application was submitted on December 5th it has a January date, so they place whatever bogus date that they desire on these designs. We also have a design dated 12/1/2014 Revised 12/16/2014 D & a plan dated 3/3/2015. Why were these plans done? Our application had already been signed by us and submitted to [redacted], on 12/05/2014. I had received notification that our solar application had been approved as of 02/12/2015. Again why was the drawing done on 03/03/2015? So how can Mr. [redacted] claim he was waiting on our final approval? Mr. [redacted]’s policy was to have the customers sign the site plan if they accepted it. Where is the signed site plan? Mr. [redacted] has not and cannot produce any signed change orders! This can only be perceived as attempt to punish us for cancelling the contract. As to the balance of the response to the Revdex.com & [redacted], Mr. [redacted] never did a site inspection or entered my attic to check the structure. All information about the property was provided through the [redacted] Website, or other websites. I had provided Mr. [redacted] pictures of the electrical service panel. Mr. [redacted]’s stated that, I cancelled the contract on my own accord prior to the, “contract time to deliver the finished product”. Mr. [redacted] repeatedly tried to coerce the balance of the money that my wife I had borrowed from [redacted], some $17,000.00 dollars, by stating that, “as soon as I released the money he would have the project completed in 3 days”! On at least one occasion this statement by Mr. [redacted] was witnessed by two of his employees! Mr. [redacted] and I conducted sales meeting every Monday morning at 10:00 am. Whenever Mr. [redacted] was at the meeting I would ask him when he was going to start my project. Every week, week after week, Mr. [redacted] stated that he would start the project soon, when he got some more projects in. On several occasions I would ask [redacted] (Project Designer and etc. for the company) what the status was on my project, he stated on more than two occasions that,” he would be ordering panels and parts in two weeks”.On 2/10/2015 after withholding $1,000.00 from my commission check Mr. [redacted] said that they would be starting the project in a couple of days. The project was never started. When I asked Mr. [redacted] what had become of the $9,726.00 that he had received for my project he answered that it was tied up in other projects. With the aforementioned, combined with a threating phone call I received from another customer of mine that had paid $24,000 down, via wire transfer, in December of 2014 and also having NO work started as of March 26th . I called Mr. [redacted] and asked if he had the panels and components for my project and when he could start our project. Mr. [redacted] started that the product had to be ordered and he did not know when he could start. It was at this time that I cancelled the project and informed Mr. [redacted] I would no longer continue as a Contractor with him and his company. This took place on Thursday morning March 26, 2015, 3 business days prior to the “Estimated Installation Date”. Mr. [redacted] would not have been able to receive all of the components and panels prior to the, Estimated Installation Date”, much less perform a structural inspection and have a crew install the system. Later that same morning, around 9:30 am, Mr. [redacted] showed up at my home demanding the key to his office back, which I gave to him. During our conversation I asked Mr. [redacted] if he would pay back the loan to [redacted] and money that he owed to me. Mr. [redacted] promised to do so and shook my hand. At this time I informed Mr. [redacted] that the customer had called and was very angry and if he did not hear from Mr. [redacted] by the end of the day; he would be filing criminal charges against Mr.[redacted]. With my concerns over the financial viability of the company and what I consider suspicious handling of our money, now confirmed by one of my customers, my wife and I had no choice but to cancel.With these same concerns there was NO way I would bring another customer into Mr. [redacted]’s company. Mr. [redacted] states that we do not want to resolve this; nothing could be further from the truth! Mr. [redacted]’s actions have caused severe stress and have created a hardship that will not allow us to pursue purchasing a solar array for our home and has potentially caused long term financial damage to us and may damage our credit rating. My question; why is Mr. [redacted] holding a vendetta? He said he would pay pack the money to the lender? Why has he not done so? Mr. [redacted] is trying to combine unrelated alleged issues and is holding the money owed to the lender and my wife and I Hostage. While continuing to use that money for his benefit! He continues to receive a benefit from our money every day that he continues not to repay it! We believe we had cause to cancel as stated in the complaints. I personally could no longer be associated with what was taking place at Mr. [redacted]’s company..Sincerely,[redacted]

Regards,

Karina,[redacted] is not a just a customer is actually a disgruntled ex-employee.  (Sales Manager).  It appears that he is just trying to get my company in trouble. It is normal practice to receive advanced funds for CCN/[redacted] funds for projects that are being financed....

 I have always been willing to pay back the advanced funds we have received.   I have never said I wouldn’t pay the lending institution back the advanced funds we have received. Attached is my response to the [redacted] and an invoice for expenses we have already incurred on his project.  As shown in the attached document, we have redesigned his project many times from inception until he cancelled the project prematurely.  We were still waiting for him to finalize his design.  He cancelled the project early and before our project completion date.  I have tried to set up a meeting with him to resolve this complaint but he refuses to come to my office or talk to me on the phone.  I am now going through my lawyer to set up an arbitration conference to get this resolved.  I, the [redacted], Revdex.com and [redacted] (lending institution) want to resolve this issue.  It appears that Mr. [redacted] is the only person that doesn’t want to resolve this issue. By the way, he did not mention that he owes me for advanced commission received for a project of his that was cancelled by the owner.  He refuses to pay me back for these advanced commissions. Thanks,[redacted]President, Solar Electric Systems & Products, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

May 22, 2015Complaint # [redacted]The following is in response to information I received from the Revdex.com on May 20th, 2015. This matter has not been resolved and we do not accept Mr. [redacted]’s accounting of the matter. Additionally we do not see any offer of resolution in Mr. [redacted]’s statement? I will try to address the items in Mr. [redacted]’s response to the best of my ability. Mr. [redacted] stated that I was not just a customer but a disgruntled ex-employee. The fact is that I was a 1099 Contractor, as describe in the SESP SUBCONTRACTOR ENGAGEMENT LETTER. However, there was a working relationship that I have made known to the [redacted] & [redacted] and if I did not in my complaint to the Revdex.com it was an oversight. The business relationship was terminated the same day as the cancellation of the contract that my wife and I had with SESP, March 26, 2015. My working relationship with the company has no bearing on the complaint and the fact that Mr. [redacted] received from me and my wife via [redacted] and commission withheld from myself, payments totaling $9,726.00 dollars. In answer to his statement that I am trying to get his company in trouble, this is false and is a gross misrepresentation of our intentions. We followed what we consider to be the normal and appropriate course of action in trying to recover the monies that Mr. [redacted] has promised to pay back. Mr. [redacted] has stated in his reply that he is willing to pay back the advanced funds. Then why hasn’t he? It is my understand after talking to [redacted] with [redacted], the way that the funds were released to Mr. [redacted] is not the normal practice or p[redacted]edure of [redacted]. Mr. [redacted] said that I have been unwilling to talk with him on the phone and unwilling to come to his office. In part that is correct. After making a few calls to Mr. [redacted], through the month of  April 2015 and Mr. [redacted] not taking the calls or if he did take the call promising to call me back and never doing so, is what prompted me to begin filing the appropriate complaints? On May 1, 2015 I received a text from Mr. [redacted] asking me if I would come to his office for a meeting. At that time I informed Mr. [redacted] with a returned text that any communication he wanted to do with me needed to be in writing. (Screen Shots attached). We will not go to Mr. [redacted]’s office or his attorney’s office, who happens to be his brother, because I consider both to be hostile environments and bias. In regards to his response to the [redacted] and the Invoice he attached. Mr. [redacted] is trying to make this an employee, employer wage or commission dispute. He speaks of deliverables, $21K to me, and other nonsense in his response (prove up payments to me; this is another false statement by Mr. [redacted]) I have not received a demand for repayment of any commission and I can tell you that my SESP SUBCONTRACTOR ENGAGEMENT LETTER, agreement that I signed with Mr. [redacted] has NO provision in it for such repayment. What does any of this have to do with the complaints I filed on behalf of my wife and I? Mr. [redacted] states that he redesigned the project several times. The first design that Mr. [redacted]’s company did was time stamped September 30th 2014. This design came after Mr. [redacted] began to pursue me as a customer and at that time I was willing to listen to what Mr. [redacted] was offering however, we did not enter into an agreement at that time. We understand that any and all of the designs offered by Mr. [redacted] prior to the signing of the contract were intended to achieve a sale by Mr. [redacted]. This would include the designs dated; 9/30/2014 B, 12/1/2014 B, 12/4/2014 A, and a design dated 12/4/2014C. We come to a point in this discussion that we believe is an attempt by Mr. [redacted] to create fees to recover expenses that he did not incur. Other Clients or customers have not been sought after to pay these fees? Case in-point: [redacted] and [redacted] cancelled there [redacted] contract after SESP had received a payout and Mr. [redacted] did not retaliate and try to collect any fees. On his invoice he is seeking a $200.00 fee for making application to [redacted] for the project. [redacted] does not charge a fee and I know of NO other potential Client or Customer that has been charged an application fee. This includes the several clients’ applications that were submitted to [redacted] on December 5, 2014 prior to 5:00 pm. On the Data portion of our contract under Estimated Engineering Fees, the amount is $0.00 Now Mr. [redacted] wants $1,250 dollars. Money for redesigns and meetings in his office? These are all bogus fees. NONE of my customers had ever been charged any such fees, even if they did not purchase! The application was filed with the design dated 01/30/2015 A, so this appears that even though the application was submitted on December 5th it has a January date, so they place whatever bogus date that they desire on these designs. We also have a design dated 12/1/2014 Revised 12/16/2014 D & a plan dated 3/3/2015. Why were these plans done? Our application had already been signed by us and submitted to [redacted], on 12/05/2014. I had received notification that our solar application had been approved as of 02/12/2015. Again why was the drawing done on 03/03/2015? So how can Mr. [redacted] claim he was waiting on our final approval? Mr. [redacted]’s policy was to have the customers sign the site plan if they accepted it. Where is the signed site plan? Mr. [redacted] has not and cannot produce any signed change orders! This can only be perceived as attempt to punish us for cancelling the contract. As to the balance of the response to the Revdex.com & [redacted], Mr. [redacted] never did a site inspection or entered my attic to check the structure. All information about the property was provided through the [redacted] Website, or other websites. I had provided Mr. [redacted] pictures of the electrical service panel. Mr. [redacted]’s stated that, I cancelled the contract on my own accord prior to the, “contract time to deliver the finished product”. Mr. [redacted] repeatedly tried to coerce the balance of the money that my wife I had borrowed from [redacted], some $17,000.00 dollars, by stating that, “as soon as I released the money he would have the project completed in 3 days”! On at least one occasion this statement by Mr. [redacted] was witnessed by two of his employees! Mr. [redacted] and I conducted sales meeting every Monday morning at 10:00 am. Whenever Mr. [redacted] was at the meeting I would ask him when he was going to start my project. Every week, week after week, Mr. [redacted] stated that he would start the project soon, when he got some more projects in. On several occasions I would ask [redacted] (Project Designer and etc. for the company) what the status was on my project, he stated on more than two occasions that,” he would be ordering panels and parts in two weeks”.On 2/10/2015 after withholding $1,000.00 from my commission check Mr. [redacted] said that they would be starting the project in a couple of days. The project was never started. When I asked Mr. [redacted] what had become of the $9,726.00 that he had received for my project he answered that it was tied up in other projects. With the aforementioned, combined with a threating phone call I received from another customer of mine that had paid $24,000 down, via wire transfer, in December of 2014 and also having NO work started as of March 26th . I called Mr. [redacted] and asked if he had the panels and components for my project and when he could start our project. Mr. [redacted] started that the product had to be ordered and he did not know when he could start. It was at this time that I cancelled the project and informed Mr. [redacted] I would no longer continue as a Contractor with him and his company. This took place on Thursday morning March 26, 2015, 3 business days prior to the “Estimated Installation Date”. Mr. [redacted] would not have been able to receive all of the components and panels prior to the, Estimated Installation Date”, much less perform a structural inspection and have a crew install the system. Later that same morning, around 9:30 am, Mr. [redacted] showed up at my home demanding the key to his office back, which I gave to him. During our conversation I asked Mr. [redacted] if he would pay back the loan to [redacted] and money that he owed to me. Mr. [redacted] promised to do so and shook my hand. At this time I informed Mr. [redacted] that the customer had called and was very angry and if he did not hear from Mr. [redacted] by the end of the day; he would be filing criminal charges against Mr.[redacted]. With my concerns over the financial viability of the company and what I consider suspicious handling of our money, now confirmed by one of my customers, my wife and I had no choice but to cancel.With these same concerns there was NO way I would bring another customer into Mr. [redacted]’s company. Mr. [redacted] states that we do not want to resolve this; nothing could be further from the truth! Mr. [redacted]’s actions have caused severe stress and have created a hardship that will not allow us to pursue purchasing a solar array for our home and has potentially caused long term financial damage to us and may damage our credit rating. My question; why is Mr. [redacted] holding a vendetta? He said he would pay pack the money to the lender? Why has he not done so? Mr. [redacted] is trying to combine unrelated alleged issues and is holding the money owed to the lender and my wife and I Hostage. While continuing to use that money for his benefit! He continues to receive a benefit from our money every day that he continues not to repay it! We believe we had cause to cancel as stated in the complaints. I personally could no longer be associated with what was taking place at Mr. [redacted]’s company..Sincerely,[redacted]

Regards,

We contacted Mr. [redacted].  Mr. [redacted] is not the first owner, he is the third. 
We went to the home and evaluated the system.  The inverter had failed.   It had nothing to do with our workmanship.  The inverter manufacturer's warranty and...

the homeowner's warranty apply in this case.  We contacted the inverter manufacturer and they sent a replacement inverter.  We have removed and re-installed the replacement inverter at no cost.  His system is now working completely. 
Mr. [redacted] said he would drop the complaint completely.

Karina,[redacted] is not a just a customer is actually a disgruntled ex-employee.  (Sales Manager).  It appears that he is just trying to get my company in trouble. It is normal practice to receive advanced funds for CCN/[redacted] funds for projects that are being financed....

 I have always been willing to pay back the advanced funds we have received.   I have never said I wouldn’t pay the lending institution back the advanced funds we have received. Attached is my response to the [redacted] and an invoice for expenses we have already incurred on his project.  As shown in the attached document, we have redesigned his project many times from inception until he cancelled the project prematurely.  We were still waiting for him to finalize his design.  He cancelled the project early and before our project completion date.  I have tried to set up a meeting with him to resolve this complaint but he refuses to come to my office or talk to me on the phone.  I am now going through my lawyer to set up an arbitration conference to get this resolved.  I, the [redacted], Revdex.com and [redacted] (lending institution) want to resolve this issue.  It appears that Mr. [redacted] is the only person that doesn’t want to resolve this issue. By the way, he did not mention that he owes me for advanced commission received for a project of his that was cancelled by the owner.  He refuses to pay me back for these advanced commissions. Thanks,[redacted]President, Solar Electric Systems & Products, Inc.

We are resolving this issue. Mr. [redacted] has finally agreed to arbitration and this is scheduled for later this month. The date was to accommodate his schedule.

Review: Components for project never ordered and work was never started on our project,zero percent of project completed!On 12/05/2014 I entered into a contract with Solar Electric Systems & Products, Inc for the purchase and install of a Solar Array for my home located at [redacted]. Mesa AZ 85204, the project was to have been completed by March 31,2015.Mr. [redacted] has been paid $9,726.00 dollars and no components for our system have been ordered and NO work has been performed at my property address.My wife and I sought financing through [redacted], a lender provided by Mr. [redacted]. The contractor Mr. [redacted], Solar Electric Systems & Products, Inc. on 01/14/2015 issued an invoice # **, amount $25,755.00 asking that I pay the invoice at my earliest convenience. The contract was to be revised to show a total charge of $26,755.00. This contract was never provide to my wife and I.[redacted] is the lender on this project and I know that this is not an accepted practice. This was sent prior to any disbursement by [redacted] to Solar Electric Systems & Products, Inc.My wife and I were approved for a loan in the amount of $25,755.00 dollars.Mr. [redacted]s company, Solar Electric Systems & Products, Inc. was issued one advance payment in the amount of $1,745.20 dollars on January 15, 2015 and additional advance of $6,980.80 dollars on January 20th 2015 for a total of $8,726.00 dollars by [redacted]. Additionally I provided Mr. [redacted] with a $1,000 dollar payment to upgrade the solar panels.At this point Mr. [redacted] has been paid $9,726.00 dollars and no components for my system have been ordered and NO work has been performed at my property address.I informed Mr. [redacted] on March 26th that since he had failed to order any of the components for my project and had completed zero percent of the work, I demanded that the loan to [redacted] ($8,726.00 dollars) repaid and the $1,000.00 dollars that he owed me returned.At this time Mr. [redacted] stated that he would refund the monies!Desired Settlement: I demand that [redacted] is immediately paid back the $8,726.00 dollars they distributed to Mr. [redacted] for this project.I also demand that I immediately be paid the $1,000.00 dollars that I provided Mr. [redacted].

Business

Response:

Karina,[redacted] is not a just a customer is actually a disgruntled ex-employee. (Sales Manager). It appears that he is just trying to get my company in trouble. It is normal practice to receive advanced funds for CCN/[redacted] funds for projects that are being financed. I have always been willing to pay back the advanced funds we have received. I have never said I wouldn’t pay the lending institution back the advanced funds we have received. Attached is my response to the [redacted] and an invoice for expenses we have already incurred on his project. As shown in the attached document, we have redesigned his project many times from inception until he cancelled the project prematurely. We were still waiting for him to finalize his design. He cancelled the project early and before our project completion date. I have tried to set up a meeting with him to resolve this complaint but he refuses to come to my office or talk to me on the phone. I am now going through my lawyer to set up an arbitration conference to get this resolved. I, the [redacted], Revdex.com and [redacted] (lending institution) want to resolve this issue. It appears that Mr. [redacted] is the only person that doesn’t want to resolve this issue. By the way, he did not mention that he owes me for advanced commission received for a project of his that was cancelled by the owner. He refuses to pay me back for these advanced commissions. Thanks,[redacted]President, Solar Electric Systems & Products, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

May 22, 2015Complaint # [redacted]The following is in response to information I received from the Revdex.com on May 20th, 2015. This matter has not been resolved and we do not accept Mr. [redacted]’s accounting of the matter. Additionally we do not see any offer of resolution in Mr. [redacted]’s statement? I will try to address the items in Mr. [redacted]’s response to the best of my ability. Mr. [redacted] stated that I was not just a customer but a disgruntled ex-employee. The fact is that I was a 1099 Contractor, as describe in the SESP SUBCONTRACTOR ENGAGEMENT LETTER. However, there was a working relationship that I have made known to the [redacted] & [redacted] and if I did not in my complaint to the Revdex.com it was an oversight. The business relationship was terminated the same day as the cancellation of the contract that my wife and I had with SESP, March 26, 2015. My working relationship with the company has no bearing on the complaint and the fact that Mr. [redacted] received from me and my wife via [redacted] and commission withheld from myself, payments totaling $9,726.00 dollars. In answer to his statement that I am trying to get his company in trouble, this is false and is a gross misrepresentation of our intentions. We followed what we consider to be the normal and appropriate course of action in trying to recover the monies that Mr. [redacted] has promised to pay back. Mr. [redacted] has stated in his reply that he is willing to pay back the advanced funds. Then why hasn’t he? It is my understand after talking to [redacted] with [redacted], the way that the funds were released to Mr. [redacted] is not the normal practice or p[redacted]edure of [redacted]. Mr. [redacted] said that I have been unwilling to talk with him on the phone and unwilling to come to his office. In part that is correct. After making a few calls to Mr. [redacted], through the month of April 2015 and Mr. [redacted] not taking the calls or if he did take the call promising to call me back and never doing so, is what prompted me to begin filing the appropriate complaints? On May 1, 2015 I received a text from Mr. [redacted] asking me if I would come to his office for a meeting. At that time I informed Mr. [redacted] with a returned text that any communication he wanted to do with me needed to be in writing. (Screen Shots attached). We will not go to Mr. [redacted]’s office or his attorney’s office, who happens to be his brother, because I consider both to be hostile environments and bias. In regards to his response to the [redacted] and the Invoice he attached. Mr. [redacted] is trying to make this an employee, employer wage or commission dispute. He speaks of deliverables, $21K to me, and other nonsense in his response (prove up payments to me; this is another false statement by Mr. [redacted]) I have not received a demand for repayment of any commission and I can tell you that my SESP SUBCONTRACTOR ENGAGEMENT LETTER, agreement that I signed with Mr. [redacted] has NO provision in it for such repayment. What does any of this have to do with the complaints I filed on behalf of my wife and I? Mr. [redacted] states that he redesigned the project several times. The first design that Mr. [redacted]’s company did was time stamped September 30th 2014. This design came after Mr. [redacted] began to pursue me as a customer and at that time I was willing to listen to what Mr. [redacted] was offering however, we did not enter into an agreement at that time. We understand that any and all of the designs offered by Mr. [redacted] prior to the signing of the contract were intended to achieve a sale by Mr. [redacted]. This would include the designs dated; 9/30/2014 B, 12/1/2014 B, 12/4/2014 A, and a design dated 12/4/2014C. We come to a point in this discussion that we believe is an attempt by Mr. [redacted] to create fees to recover expenses that he did not incur. Other Clients or customers have not been sought after to pay these fees? Case in-point: [redacted] and [redacted] cancelled there [redacted] contract after SESP had received a payout and Mr. [redacted] did not retaliate and try to collect any fees. On his invoice he is seeking a $200.00 fee for making application to [redacted] for the project. [redacted] does not charge a fee and I know of NO other potential Client or Customer that has been charged an application fee. This includes the several clients’ applications that were submitted to [redacted] on December 5, 2014 prior to 5:00 pm. On the Data portion of our contract under Estimated Engineering Fees, the amount is $0.00 Now Mr. [redacted] wants $1,250 dollars. Money for redesigns and meetings in his office? These are all bogus fees. NONE of my customers had ever been charged any such fees, even if they did not purchase! The application was filed with the design dated 01/30/2015 A, so this appears that even though the application was submitted on December 5th it has a January date, so they place whatever bogus date that they desire on these designs. We also have a design dated 12/1/2014 Revised 12/16/2014 D & a plan dated 3/3/2015. Why were these plans done? Our application had already been signed by us and submitted to [redacted], on 12/05/2014. I had received notification that our solar application had been approved as of 02/12/2015. Again why was the drawing done on 03/03/2015? So how can Mr. [redacted] claim he was waiting on our final approval? Mr. [redacted]’s policy was to have the customers sign the site plan if they accepted it. Where is the signed site plan? Mr. [redacted] has not and cannot produce any signed change orders! This can only be perceived as attempt to punish us for cancelling the contract. As to the balance of the response to the Revdex.com & [redacted], Mr. [redacted] never did a site inspection or entered my attic to check the structure. All information about the property was provided through the [redacted] Website, or other websites. I had provided Mr. [redacted] pictures of the electrical service panel. Mr. [redacted]’s stated that, I cancelled the contract on my own accord prior to the, “contract time to deliver the finished product”. Mr. [redacted] repeatedly tried to coerce the balance of the money that my wife I had borrowed from [redacted], some $17,000.00 dollars, by stating that, “as soon as I released the money he would have the project completed in 3 days”! On at least one occasion this statement by Mr. [redacted] was witnessed by two of his employees! Mr. [redacted] and I conducted sales meeting every Monday morning at 10:00 am. Whenever Mr. [redacted] was at the meeting I would ask him when he was going to start my project. Every week, week after week, Mr. [redacted] stated that he would start the project soon, when he got some more projects in. On several occasions I would ask [redacted] (Project Designer and etc. for the company) what the status was on my project, he stated on more than two occasions that,” he would be ordering panels and parts in two weeks”.On 2/10/2015 after withholding $1,000.00 from my commission check Mr. [redacted] said that they would be starting the project in a couple of days. The project was never started. When I asked Mr. [redacted] what had become of the $9,726.00 that he had received for my project he answered that it was tied up in other projects. With the aforementioned, combined with a threating phone call I received from another customer of mine that had paid $24,000 down, via wire transfer, in December of 2014 and also having NO work started as of March 26th . I called Mr. [redacted] and asked if he had the panels and components for my project and when he could start our project. Mr. [redacted] started that the product had to be ordered and he did not know when he could start. It was at this time that I cancelled the project and informed Mr. [redacted] I would no longer continue as a Contractor with him and his company. This took place on Thursday morning March 26, 2015, 3 business days prior to the “Estimated Installation Date”. Mr. [redacted] would not have been able to receive all of the components and panels prior to the, Estimated Installation Date”, much less perform a structural inspection and have a crew install the system. Later that same morning, around 9:30 am, Mr. [redacted] showed up at my home demanding the key to his office back, which I gave to him. During our conversation I asked Mr. [redacted] if he would pay back the loan to [redacted] and money that he owed to me. Mr. [redacted] promised to do so and shook my hand. At this time I informed Mr. [redacted] that the customer had called and was very angry and if he did not hear from Mr. [redacted] by the end of the day; he would be filing criminal charges against Mr.[redacted]. With my concerns over the financial viability of the company and what I consider suspicious handling of our money, now confirmed by one of my customers, my wife and I had no choice but to cancel.With these same concerns there was NO way I would bring another customer into Mr. [redacted]’s company. Mr. [redacted] states that we do not want to resolve this; nothing could be further from the truth! Mr. [redacted]’s actions have caused severe stress and have created a hardship that will not allow us to pursue purchasing a solar array for our home and has potentially caused long term financial damage to us and may damage our credit rating. My question; why is Mr. [redacted] holding a vendetta? He said he would pay pack the money to the lender? Why has he not done so? Mr. [redacted] is trying to combine unrelated alleged issues and is holding the money owed to the lender and my wife and I Hostage. While continuing to use that money for his benefit! He continues to receive a benefit from our money every day that he continues not to repay it! We believe we had cause to cancel as stated in the complaints. I personally could no longer be associated with what was taking place at Mr. [redacted]’s company..Sincerely,[redacted]

Regards,

Business

Response:

We are resolving this issue. Mr. [redacted] has finally agreed to arbitration and this is scheduled for later this month. The date was to accommodate his schedule.