Solar Pool Technologies, Inc.

We apologize for the difficulty that Mr. [redacted] has had getting his Solar-Breeze serviced.Unfortunately, Solar Pool Technologies, Inc. has been unable to obtain the financing necessary to sustain operations and ramp up our supply chain.  We have gone for several months in a sold-out situation...

with no means to generate meaningful revenue.  The financing arrangement we had been working on with a group of venture investors fell through in March. As a result, we are winding down operations of Solar Pool Technologies, Inc. for the time being.  We have laid off our staff, moved out of our facility and only the founders remain to do our best to provide parts and service support to our existing customers.We have a backlog of approximately 75 or 80 units for repair and only 2 people left in the business to manage this backlog.  At the same time, we are continuing to dedicate time and effort to securing the financing we need to sustain the business for the long term.We will contact Mr. [redacted] directly to discuss his specific repair situation and we will work to complete the repair in as timely a manner as possible. We will also continue to pursue financing options for the business, including the possibility of a crowd-funding.  We will also be pursuing options to sell or license the product to someone who has the financial capacity to make it successful.  Hopefully, one of these options will be successful and we will be able re-launch the Solar-Breeze later this year or early in 2016.Please rest assured that we will do our best to provide support to our existing customers as we work through this difficult time of the business.

We apologize for the difficulty that Mr. [redacted] has had getting his Solar-Breeze serviced.Unfortunately, Solar Pool Technologies, Inc. has been unable to obtain the financing necessary to sustain operations and ramp up our supply chain.  We have gone for several months in a sold-out...

situation with no means to generate meaningful revenue.  The financing arrangement we had been working on with a group of venture investors fell through in March. As a result, we are winding down operations of Solar Pool Technologies, Inc. for the time being.  We have laid off our staff, moved out of our facility and only the founders remain to do our best to provide parts and service support to our existing customers.We have a backlog of approximately 75 or 80 units for repair and only 2 people left in the business to manage this backlog.  At the same time, we are continuing to dedicate time and effort to securing the financing we need to sustain the business for the long term.We will contact Mr. [redacted] directly to discuss his specific repair situation and we will work to complete the repair in as timely a manner as possible. We will also continue to pursue financing options for the business, including the possibility of a crowd-funding.  We will also be pursuing options to sell or license the product to someone who has the financial capacity to make it successful.  Hopefully, one of these options will be successful and we will be able re-launch the Solar-Breeze later this year or early in 2016.Please rest assured that we will do our best to provide support to our existing customers as we work through this difficult time of the business.

Review: The item I purchased stopped working properly within the warranty period. I contact [redacted] at the company via email and he informed me that it was covered under the warranty, and that repairs take 10-14 days. I mailed them my robot at a cost in excess of $100 for packing and shipping. Receipt was signed for by [redacted]. It has been over 8 weeks and they have not responded to multiple emails and voice mails. I do not have my product repaired and returned and they are completely ignoring my inquiry. At this point they have essentially stolen my robot and are showing no signs of good faith in honoring their warranty.Desired Settlement: Their product worked great until it broke. I simply want it repaired and sent back.

Business

Response:

We apologize for the difficulty that Mr. [redacted] has had getting his Solar-Breeze serviced.Unfortunately, Solar Pool Technologies, Inc. has been unable to obtain the financing necessary to sustain operations and ramp up our supply chain. We have gone for several months in a sold-out situation with no means to generate meaningful revenue. The financing arrangement we had been working on with a group of venture investors fell through in March. As a result, we are winding down operations of Solar Pool Technologies, Inc. for the time being. We have laid off our staff, moved out of our facility and only the founders remain to do our best to provide parts and service support to our existing customers.We have a backlog of approximately 75 or 80 units for repair and only 2 people left in the business to manage this backlog. At the same time, we are continuing to dedicate time and effort to securing the financing we need to sustain the business for the long term.We will contact Mr. [redacted] directly to discuss his specific repair situation and we will work to complete the repair in as timely a manner as possible. We will also continue to pursue financing options for the business, including the possibility of a crowd-funding. We will also be pursuing options to sell or license the product to someone who has the financial capacity to make it successful. Hopefully, one of these options will be successful and we will be able re-launch the Solar-Breeze later this year or early in 2016.Please rest assured that we will do our best to provide support to our existing customers as we work through this difficult time of the business.