Solar Pro Custom Tint

In reference to ID [redacted] To Whom It May Concern, On July we had a customer come to our shop with a complaint about a bubble in their window filmWhen asked to provide a warranty or receipt the customer said he didn't know where they wereWe informed him that in order for us to do the repair we would need proof of purchaseHe then left saying he would have to do something about thisA short time later I received an email from his spouse telling us how upset she was that we wouldn't stand behind our warrantyI would like to emphasize the customer did not provide the warranty papers we need to verify a legitimate claim I responded to the email, which I would be happy to provide, explaining that in order to fulfill a warranty we needed a receipt or warranty cardThe customer called us back later saying he had found the papers and we scheduled him to come in on July 17thWhen the customer came to our shop for the repair he immediately started accusing our staff of unacceptable work and became angry although unprovokedThis occurring before we had a chance to assess the windowThe bubble in question was very small and at the base of the bottom seal in his rear passenger side window, so our tech repaired the bubble, pressed the air out of the area in question (which is a standard industry practice)The customer was handed his paper work and asked to leave This situation was a volatile one, and in any situation where we have a customer behaving irrationally we would ask them to leaveIf any customer were to refuse we would not hesitate to call the police if we feel our staff or management is in dangerWe did not have to call law enforcement in this case as the customer left I would like to note that the complaint and letter to you was from the customers' wife, she was never at our place of business during or after these incidents and with the exception of a reply to her email we never had any dealings with herShe does not have a firsthand account of the situation Regards, [redacted] ***

In reference to ID[redacted]
To Whom It May Concern,
"margin: 7.8pt 0.05in 0.0001pt 0in;">On July we had a customer come to our shop with a complaint about a bubble in their window filmWhen asked to provide a warranty or receipt the customer said he didn't know where they wereWe informed him that in order for us to do the repair we would need proof of purchaseHe then left saying he would have to do something about thisA short time later I received an email from his spouse telling us how upset she was that we wouldn't stand behind our warrantyI would like to emphasize the customer did not provide the warranty papers we need to verify a legitimate claim
I responded to the email, which I would be happy to provide, explaining that in order to fulfill a warranty we needed a receipt or warranty cardThe customer called us back later saying he had found the papers and we scheduled him to come in on July 17thWhen the customer came to our shop for the repair he immediately started accusing our staff of unacceptable work and became angry although unprovokedThis occurring before we had a chance to assess the windowThe bubble in question was very small and at the base of the bottom seal in his rear passenger side window, so our tech repaired the bubble, pressed the air out of the area in question (which is a standard industry practice)The customer was handed his paper work and asked to leave
This situation was a volatile one, and in any situation where we have a customer behaving irrationally we would ask them to leaveIf any customer were to refuse we would not hesitate to call the police if we feel our staff or management is in dangerWe did not have to call law enforcement in this case as the customer left
I would like to note that the complaint and letter to you was from the customers' wife, she was never at our place of business during or after these incidents and with the exception of a reply to her email we never had any dealings with herShe does not have a firsthand account of the situation
Regards,
[redacted]
[redacted]

[redacted] is correct, I was not present when all of this happened, however, that does not excuse the fact that the warranty that was issued and the time of purchase was not honored. If my husband was a bit upset, [redacted] should have said" sorry sir, Please calm down I do want to help you", but instead he was told that the warranty would not be honored at his business. I have been in the customer service business for over 23 years, and if I would treat a customer the way my husband was treated I would not have my jop.  Also [redacted] or [redacted] posted on the second [redacted] review that I posted, that all of this was just a misunderstanding and that these things happen. Well, they don't just happen, but I am not going to argue with the business, I know that my warranty was not honored at Solar Pro and that I had to go out of my way to get my window tint corrected. I believe the customer service at Solar Pro needs to be corrected, not a way to treat a customer regardless, I have a son that needs his window's tinted, do you really believe I will send him to Solar Pro, I don't think so. The matter is closed for me, I know what happened and [redacted] and [redacted] also know that they did us wrong.
Thank you