Solaris HVAC Inc

* * * * WARNING* * * * I had a friend of ours check my unit and he said I had a leak
1st Service Call $- called Solaris because they installed the AC unit from my home warranty Guy came out and fixed the leak and said I was gallons short on the Freon So, I would need another appoint to fill the unit to the max
2nd Service Call $- Eric [Owner] came out to our home and proceeded to tell me that I was short gallons; not gallons, but he was only going to charge me for gallons Hmmm his employee that came out must have not know what he was talking about huh?
Onto the SCAM - Eric then proceeded to tell me that my year old NEW system needed to be cleaned That would require Solaris to pull the whole unit out of the upstairs closet for $and clean it I said ok like most and let's set up an appointment later
Question? Why, would a yr old unit that is used less than times a year in California need to be cleaned?
Solution:
Next, I spoke to my neighbor whom just had his AC worked on My neighbor said, "you should check the drain line on the AC unit" It may be clogged So, I took a shop vacuum and used it to suck & blow the line Low and behold my line was clogged by a piece of plastic Then I used some metal tape to also seal the drain line better
I fixed my unit Whoop Whoop - Had I have not taken this time and action, ERIC would have taken me for $dollars of my hard earned money
This company is also not licensed
www2.cslb.ca.gov/onlines…

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The clerk at Solaris claimed that Solaris worked for FNHW for a very long ***e, and I said like years? years? what? He said closer to years I then asked how long *** had worked there and was given the same response(a long ***e) so I said like the same ***e solaris has worked for FNHW? and again he said yes.I was given a receipt with the license #*** Which was CANCELLED on 12/8/2014.*** only used an ammeter to check current draw on the compressor and the fan.After the system was running for over minutes, the cooling drop was only degrees as verified with a laser temp meter His air temp stick only aided by to degrees.Considering an AC system should drop the temp by around degrees+ *** should have broke out his gauges to see what the actual pressures were in the system and he would have been able to discern as to whether it was solely the 25% condenser damage or a stuck TXV, and/or low freon.Based on my trust of this "professional" I followed his directions and my system was destroyed
Regards,
*** ***

Thank you so much for your reply!However there are four points of disagreement here:Your name is not on home warranty contract., I should NOT discuss anything with you, but with all my respect to you I willNot you or anybody else from your household paid us a penny., that's why we don't owe you any moneyYour a/c is badly damaged by the sprinklers, a/c suppose to cool off the freon that is being pumped by a/c compressor, but it doesn't, Because condenser coil is damaged by the sprinklers and perfomes At 75% of its original design or less and overheating, hight pressure switch will always tripThat's why contract holder called home warranty company (not me) for helpSo your a/c hasn't been working prior to our visitI can not commit insurance fraud, period! It is a felony offense to lie insurance company by not disclosing all the conditions discovered.Summary:You can keep on resetting your pressure switch or better get yorself a brand new system, as we advised to you.Home Warranty told us: we will only cover repairs that result of ware and tearI can not change that, Sorry.We don't owe you anything, Sorry

I am very sorry for any unpleasant experience that you ever had with my company, I really mean it.Unfortunately *** has worked for Solaris Hvac less than days when he came to your house, per *** he never claimed years with Solaris HvacAlso he can not make any dessisions for
your home warranty company and has no authority to make promise on behalf your home warrany companyPlease understand that we, Solaris Hvac can not force your home warranty pay for repairsWe are just local contractors hired by your home warranty company to as and advise of your Hvac issuesI think you should call your home warranty and ask the what's the reason for not covering your claim.
Thank you very much!

Thank you so much for your reply!
However there are four points of disagreement here:
Your name is not on home warranty contract., I should NOT discuss anything with you, but with all my respect to you I willNot you or anybody else from your household paid us a penny., that's why we don't owe you any moneyYour a/c is badly damaged by the sprinklers, a/c suppose to cool off the freon that is being pumped by a/c compressor, but it doesn't,
Because condenser coil is damaged by the sprinklers and perfomes At 75% of its original design or less and overheating, hight pressure switch will always tripThat's why contract holder called home warranty company (not me) for helpSo your a/c hasn't been working prior to our visitI can not commit insurance fraud, period! It is a felony offense to lie insurance company by not disclosing all the conditions discoveredSummary:
You can keep on resetting your pressure switch or better get yorself a brand new system, as we advised to youHome Warranty told us: we will only cover repairs that result of ware and tearI can not change that, SorryWe don't owe you anything, Sorry

Very pleasant experience with Solaris, I have been using them for 10+ years on all managed properties

Hello, we are very sorry to hear that your system is not covered by your home warranty.However we did not disconnect anything, we left it as is because your home warranty refused to cover this issue.$is your deductible and you can request it back from your home warranty.Your system didn't work
before we came in and still doesn't work for the reason of faulty zoning control board.You called on our phone and said: *** *** *** *** * *** *** (recorded conversation is available for you to enjoy).By this reason we do not want to communicate with you or provide with any kind of service.No more verbal abuse or insulting from you!Thank you

Per your requestNo invoice was presented by Solaris to approve workA Solaris employee called and stated that I needed to pay the additional money or they wouldn't do the workThere were no modifications to the Lineset or DrainAttachments: Fidelity Natiuonal Home Warranty Invoice provided after I requested it. photo of work

You have attached some Paperwork from Fidelity National Home Warranty that has nothing to do with Solaris HVAC.Discus you contract with them, not with Solaris HVAC.I can not discuss your contract with your home warranty company!I am not related to you or your Home Warranty Company.During your conversation with your home warranty you have stated that you agree to pay $to Solaris HVAC for not covered cost, that's why they send us to your house to proceed with the job.If you would disagree, we would never do anything in your houseYour verbal agreement over the phone is also recorded.But later you stated that you paid your service fee twice $x I gave you $discount and you agreed to payMy Attachment clearly showing that you did not pay your service fee twice, it shows that you agreed to pay $for first two items on the invoice ( Freon Line set modification $195+$for drain line modification = $345) and home warranty pays the rest.So you owe $more for the work because you only paid $instead of $345P.S.Please don't tell me how much should I charge customers for my laborYou can only tell me if you agree or notYou said "AGREED" and I performed work for you.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy complaint is not based solely on the fact of the time frame As I stated, I was home PRIOR to the technicians arrival My complaint encompasses all aspects of customer service With other companies (such as AT&T) either the technician or the company will make contact with the customer, via phone call (sometimes texts), to advise the customer the technician will be arriving soon Although that could be considered a courtesy it is an aspect of customer service that goes above a customers expectations I would consider that excellent customer service This company did not do that and had no interest in hearing about it I agree that no employee of any company should have to take verbal abuse, however, as a customer, I should not have to take any verbal abuse as well Being told, as a customer, by an employee of a company, that I am rude and will no longer deal be dealt with, in my opinion, is beyond the supposed verbal abuse I may have displayed An employee of a company is a representative of that company, regardless of title (secretary, customer service rep., etc) and should display the same professionalism as the manager and executives of said company Again, this was not the case with this company and they did not have any interest in hearing about their short comings
Regards,
*** ***

Hello, I am so sorry to hear that person that didn't pay his bill feels bad about his brand new air conditioning.However, if you don't like our pricing, you should be calling someone else. But instead of calling someone else you've agreed to pay us $345 for the labor and materials and personally...

signed the agreement.You have also stated to your Home Warranty company that you are willing to pay your co-pay deductible for the amount of $345 for your a/c replacement, otherwise they wouldn't have ever purchased equipment for you.You've patiently waited for us to finish the work and then refused to pay ---->>> very bad business practice. Are you really complaining for getting a new a/c for free?You have falsely stated that you paid us service fee twice for the same problem, We offered you $65 discount for our terrible mistake and appologized to you. We researched, and found out that you have only paid us one time, not twice. You took the discount and agreed to pay $345-$65=$280 but you never did.If you promise to pay - you have to pay, and after all  you can complain if you feel like being mistreated.You have to pay your bill for the amount of $345, no discounts are offered. Signed invoice where you agreed to pay us for labor and materials and telephone recording with your verbal agreement to pay is available upon request.Thank you.

I am very sorry for any unpleasant experience that you ever had with my company, I really mean it.Unfortunately [redacted] has worked for Solaris Hvac less than 30 days when he came to your house, per [redacted] he never claimed 10 years with Solaris Hvac.Also he can not make any dessisions for your home warranty...

company and has no authority to make promise on behalf your home warrany company.Please understand that we, Solaris Hvac can not force your home warranty pay for repairs. We are just local contractors hired by your home warranty company to as and advise of your Hvac issues.I think you should call your home warranty and ask the what's the reason for not covering your claim. Thank you very much!

Hello, we are very sorry to hear that your system is not covered by your home warranty.
However we did not disconnect anything, we left it as is because your home warranty refused to cover this issue.
$65 is your deductible and you can request it back from your home...

warranty.Your system didn't work before we came in and still doesn't work for the reason of faulty zoning control board.
You called on our phone and said:
  [redacted]  (recorded conversation is available for you to enjoy).
By this reason we do not want to communicate with you or provide with any kind of service.
No more verbal abuse or insulting from you!
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The clerk at Solaris claimed that Solaris worked for FNHW for a very long [redacted]e, and I said like 10 years? 5 years? what?  He said closer to 10 years.  I then asked how long [redacted] had worked there and was given the same response(a long [redacted]e) so I said like the same [redacted]e solaris has worked for FNHW? and again he said yes.
I was given a receipt with the license #[redacted]  Which was CANCELLED on 12/8/2014.
[redacted] only used an ammeter to check current draw on the compressor and the fan.
After the system was running for over 15 minutes, the cooling drop was only 6 degrees as verified with a laser temp meter.  His air temp stick only aided by 1 to 2 degrees.
Considering an AC system should drop the temp by around 15 degrees+  [redacted] should have broke out his gauges to see what the actual pressures were in the system and he would have been able to discern as to whether it was solely the 25% condenser damage or a stuck TXV, and/or low freon.
Based on my trust of this "professional" I followed his directions and my system was destroyed.
Regards,
[redacted]

RevDex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint.  For your reference, details of the offer I reviewed
appear below.
The owner assumed
it was audacious of me to question the work that was done and went straight to belligerence
and threats of legal action.
It is unfortunate that it has come to this
with the Solaris Heating and Air Conditioning Company. A quick review of the 36
customer reviews on the Yelp consumer website should offer a
small view on how this company handles their customer service. In reviewing the
owner’s response to my complaint he clearly embellishes and omits key parts of
the facts.
SYNOPSIS:
1. I believe
Solaris HVAC overbilled for services that were already covered by the Home
Warranty Company.
2. Nobody
from Fidelity National Home Warranty will double check the services being
billed. (I filed a complaint with Fidelity National Home Warranty and they
have not responded). I have specifically requested a follow up by Fidelity Home
Warranty to present the facts. I have left two messages with (name redacted)
Contractor Vendor with no response.
3. Solaris
employees are allowed to threaten liens on your home with no quality control by
the Home Warranty Company. unreasonable
customer service & follow up.
4. Solaris
refused to provide a supervisor or other person of authority in
person regarding the charges in question vs the work done.
5. Intimidation
tactics and misrepresentation of the facts are employed to receive
payments for work that is overbilled.
5. All
emails, text messages, before & after photos and Invoices available upon
request.
FACTS:
On January
26, 2016, prior to the (name redacted) technician leaving I told him that I
would agree to pay the fees if I could talk to a Supervisor or have him come
out so we could discuss what was done to justify the fee of $ 345.00. On the
same day approximately 2 hours later I received a phone call from a (name
redacted) male employee who identified himself to me regarding non-payment when
the technician was at my home. I told this employee that I was refusing to pay
but I just wanted to talk to a supervisor. That employee was condescending,
disrespectful and inappropriate. He threatened that he would have a lien
placed on my house if I didn't pay immediately. Again, I reaffirmed that I
would pay for services but I first wanted to talk to a supervisor or owner. As
I talked to the employee he continued to threaten and talk over me,
misrepresenting my words, "so you are not going to pay". This
conversation was ended by a hang up by this employee.
On January
26, 2016 at approximately 1255 pm, I received a telephone call from a (name
redacted) male who identified himself as the owner. Among other things, during the conversation
the owner was agitated that I didn't pay. I told him I would pay if I could
have a supervisor or himself come out so we could discuss the work that was
done. I would hand the Solaris person that came to my home a check, I just
wanted to discuss what was done. The owner told me, "no I'm not sending
anybody just pay". " this is how we pay our employees".
The owner
told me that the $ 345.00 dollars was for "line set & drain line
modification".  The scope of the work was to replace an evaporation
coil through Fidelity National Home Warranty. I watched the work being
done. During the course of the conversation I described to the owner how many
times his company had been out. (Invoices available). At the end of our
conversation even though I couldn't get a supervisor or the owner to come out
and stand behind their work I still agreed to pay if I could get an Invoice for
my records. The owner said I was to pay $ 280.00 immediately.
On January
27, 2016, I received an email from Solaris (unsigned author) with an attached
Invoice # [redacted] dated 10/19/15.  This Invoice total was 0.00.
On Thursday,
January 28, 2016. I confirmed via email I received the email.
In good
faith, on Monday, February 1, 2016, I sent an email to Solaris pointing out
that the invoice was inaccurate.  specifically, the zero total. After
receiving my email on the same day, Solaris sent another invoice with the
following response, " corrected invoice sent to you. pay amount due
immediately and then we can discuss any correction". Invoice [redacted] date
written 2/1/2016.
On Monday,
February, 8, 2016 at approximately 1130 hours, again I spoke to the
owner regarding payment of the invoice. At that time the owner escalated
and said that If I didn't have a check by Wednesday, February 10, 2016, he
would go to the County Recorder and put a lien on the house. I told the owner
that a check would be sent on Tuesday, February 9, 2016.
On Tuesday,
February 9, 2016, at 3:17pm I received a text from the owner, "I truly
hope you did not forget about sending your check?"
On Thursday,
February 11, 2016, at 8:21 am I received a voice mail from the owner
threatening me that I had two hours to give him my credit card or he
would be at the County Recorder’s Office to place a lien on my
property.
At 8:30am, I
sent the owner a return text that I sent the check on Tuesday. (2/9/16)
Additional
Information:
On Tuesday, February 9, 2016 at 1040 am, I went to the US Post
Office and sent a check to Solaris HVAC- 2107 S. Grand, Ave Santa Ana Ca. 92705
(Invoice [redacted] dated 2/1). The letter was sent via Certified Mail &
Return Receipt. (Original documents are available for review).
Opinions & Conclusions:      UNPROFESSIONAL COMPANY
In this
transaction Solaris HVAC has been condescending, disrespectful and employed
what I believe to be overbilling tactics while threatening legal action with no
oversight by the Fidelity Home Warranty Company.
Solaris refused
to send a supervisor or a person of authority to resolve the billed
work in question.
Regards,
[redacted]

I am so sorry to hear that you have missed your appointment, however we have very tight schedule and it's very difficult to reschedule within the nearest time frame.  For example AT&T  Company gives you time frame between 8 and 5 PM and people just wait home if they need service....

Some other companies offer four hours or six hours window, we only offer a three hour window.  Our technicians work in extreme weather conditions and sometimes they cant answer the phone if they're up in attic, that's why it is hard to predict when he's going to finish his current job and then next. You were third customer on his schedule out of 10.Next time  you should propose a different timeframe to make sure that you can stay home. Also people in the office do not deserve any verbal abuse.Thank you so much for your time and understanding.

Hello and I'm very sorry for your bad experience with our company however we should not be discussing anything with tenants.I think it's better if you call your landlord and ask for the details.Thank you so much.Sent from my iPad

According to the state license law we have to turn the power off to Your appliance to prevent the fire,  All we did is removed your fuses from the fuse box on the wall right next to air-conditioning, you can simply slide it back - its inside your disconnect box on the wall or any HVAC technician can do it without a problem with one motion (within 0.001 seconds).  Legally we cannot come back to restore the power to your air conditioning - it's against the law! we don't want to lose our license if Fire happens in your house. $65 is a service fee that you have to pay to any company that comes to your house and determines the problem. we have identified your problem and spent more than an hour then reported to your home warranty! you have to appreciate that instead of abusing us verbally.  It is not our fault that your home warranty company does not cover these kind of issues . Also we are not willing to continue any communication with you due to extreme verbal abuse  that we have experienced from you.

Hello and I'm very sorry for your bad experience with our company 
however we should not...

be discussing anything with tenants.
I think it's better if you call your landlord and ask for the details.
Thank you so much.
Sent from my iPad

According to the state license law we have to turn the power off to Your appliance to prevent the fire, 
 All we did is removed your fuses from the fuse box on the wall right next to air-conditioning, you can simply slide it back - its inside your disconnect box on the wall or any HVAC technician can do it without a problem with one motion (within 0.001 seconds).  
Legally we cannot come back to restore the power to your air conditioning - it's against the law! we don't want to lose our license if Fire happens in your house.
 $65 is a service fee that you have to pay to any company that comes to your house and determines the problem. we have identified your problem and spent more than an hour then reported to your home warranty! you have to appreciate that instead of abusing us verbally.  It is not our fault that your home warranty company does not cover these kind of issues .
 Also we are not willing to continue any communication with you due to extreme verbal abuse  that we have experienced from you.