This company and their Manager [redacted] is a scam and awfulFidelity set me up with them when my heating wasn't workingThey replaced my thermostat last springI didn't need to use the heat again til a month ago and the thermostat was completely deadWhich seemed oddI called them they told me it only had a day warranty and they would charge me again to come back outThe tech who was very nice said it just needed to replace the batteriesI thought this was odd as in other homes I have had for years I've never had to replace the batteriesThen a week later I see the Battery light go onSo I call them again to come back outTwo weeks later the thermostat is dead againThey replaced the thermostat againI ask them for a refund as I shouldn't have to pay for them installing a faulty thermostatThey refusedSasha was rude and awfulAnd I asked to speak to someone else or the ownerHe refusedHaving to have a tech come out three times for the same issue and TO HAVE TO PAY AGAIN TO FIX THEIR MISTAKE IS HORRIBLE BUSINESSDO NOT GIVE THEM YOURS
Hello, I am so sorry to hear that person that didn't pay his bill feels bad about his brand new air conditioning.However, if you don't like our pricing, you should be calling someone elseBut instead of calling someone else you've agreed to pay us $for the labor and materials and personally signed the agreement.You have also stated to your Home Warranty company that you are willing to pay your co-pay deductible for the amount of $for your a/c replacement, otherwise they wouldn't have ever purchased equipment for you.You've patiently waited for us to finish the work and then refused to pay ---->>> very bad business practiceAre you really complaining for getting a new a/c for free?You have falsely stated that you paid us service fee twice for the same problem, We offered you $discount for our terrible mistake and appologized to youWe researched, and found out that you have only paid us one time, not twiceYou took the discount and agreed to pay $345-$65=$but you never did.If you promise to pay - you have to pay, and after all you can complain if you feel like being mistreated.You have to pay your bill for the amount of $345, no discounts are offeredSigned invoice where you agreed to pay us for labor and materials and telephone recording with your verbal agreement to pay is available upon request.Thank you
Hello and I'm very sorry for your bad experience with our company however we should not be discussing anything with tenantsI think it's better if you call your landlord and ask for the detailsThank you so muchSent from my iPad
I am so sorry to hear that you have missed your appointment, however we have very tight schedule and it's very difficult to reschedule within the nearest time frame For example AT&T Company gives you time frame between and PM and people just wait home if they need service Some other companies offer four hours or six hours window, we only offer a three hour window Our technicians work in extreme weather conditions and sometimes they cant answer the phone if they're up in attic, that's why it is hard to predict when he's going to finish his current job and then nextYou were third customer on his schedule out of 10.Next time you should propose a different timeframe to make sure that you can stay homeAlso people in the office do not deserve any verbal abuse.Thank you so much for your time and understanding
I am very sorry for any unpleasant experience that you ever had with my company, I really mean it.Unfortunately [redacted] has worked for Solaris Hvac less than days when he came to your house, per [redacted] he never claimed years with Solaris Hvac.Also he can not make any dessisions for your home warranty company and has no authority to make promise on behalf your home warrany company.Please understand that we, Solaris Hvac can not force your home warranty pay for repairsWe are just local contractors hired by your home warranty company to as and advise of your Hvac issues.I think you should call your home warranty and ask the what's the reason for not covering your claimThank you very much!
According to the state license law we have to turn the power off to Your appliance to prevent the fire, All we did is removed your fuses from the fuse box on the wall right next to air-conditioning, you can simply slide it back - its inside your disconnect box on the wall or any HVAC technician can do it without a problem with one motion (within seconds) Legally we cannot come back to restore the power to your air conditioning - it's against the law! we don't want to lose our license if Fire happens in your house$is a service fee that you have to pay to any company that comes to your house and determines the problemwe have identified your problem and spent more than an hour then reported to your home warranty! you have to appreciate that instead of abusing us verbally It is not our fault that your home warranty company does not cover these kind of issues Also we are not willing to continue any communication with you due to extreme verbal abuse that we have experienced from you
As I stated I am truly sorry that you have missed your appointment, however after our office employees get verbally abused we can no longer provide service to the abusive customer, thank you for your understanding.
According to the state license law we have to turn the power off to Your appliance to prevent the fire, All we did is removed your fuses from the fuse box on the wall right next to air-conditioning, you can simply slide it back - its inside your disconnect box on the wall or any HVAC technician can do it without a problem with one motion (within seconds) Legally we cannot come back to restore the power to your air conditioning - it's against the law! we don't want to lose our license if Fire happens in your house $is a service fee that you have to pay to any company that comes to your house and determines the problemwe have identified your problem and spent more than an hour then reported to your home warranty! you have to appreciate that instead of abusing us verbally It is not our fault that your home warranty company does not cover these kind of issues Also we are not willing to continue any communication with you due to extreme verbal abuse that we have experienced from you
Per your request No invoice was presented by Solaris to approve workA Solaris employee called and stated that I needed to pay the additional money or they wouldn't do the workThere were no modifications to the Lineset or Drain Attachments: Fidelity Natiuonal Home Warranty Invoice provided after I requested it photo of work
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The owner assumed it was audacious of me to question the work that was done and went straight to belligerence and threats of legal action It is unfortunate that it has come to this with the Solaris Heating and Air Conditioning CompanyA quick review of the customer reviews on the Yelp consumer website should offer a small view on how this company handles their customer serviceIn reviewing the owner’s response to my complaint he clearly embellishes and omits key parts of the facts SYNOPSIS: I believe Solaris HVAC overbilled for services that were already covered by the Home Warranty Company Nobody from Fidelity National Home Warranty will double check the services being billed(I filed a complaint with Fidelity National Home Warranty and they have not responded)I have specifically requested a follow up by Fidelity Home Warranty to present the factsI have left two messages with (name redacted) Contractor Vendor with no response Solaris employees are allowed to threaten liens on your home with no quality control by the Home Warranty Companyunreasonable customer service & follow up Solaris refused to provide a supervisor or other person of authority in person regarding the charges in question vs the work done Intimidation tactics and misrepresentation of the facts are employed to receive payments for work that is overbilled All emails, text messages, before & after photos and Invoices available upon request FACTS: On January 26, 2016, prior to the (name redacted) technician leaving I told him that I would agree to pay the fees if I could talk to a Supervisor or have him come out so we could discuss what was done to justify the fee of $ On the same day approximately hours later I received a phone call from a (name redacted) male employee who identified himself to me regarding non-payment when the technician was at my homeI told this employee that I was refusing to pay but I just wanted to talk to a supervisorThat employee was condescending, disrespectful and inappropriateHe threatened that he would have a lien placed on my house if I didn't pay immediatelyAgain, I reaffirmed that I would pay for services but I first wanted to talk to a supervisor or ownerAs I talked to the employee he continued to threaten and talk over me, misrepresenting my words, "so you are not going to pay"This conversation was ended by a hang up by this employee On January 26, at approximately pm, I received a telephone call from a (name redacted) male who identified himself as the ownerAmong other things, during the conversation the owner was agitated that I didn't payI told him I would pay if I could have a supervisor or himself come out so we could discuss the work that was doneI would hand the Solaris person that came to my home a check, I just wanted to discuss what was doneThe owner told me, "no I'm not sending anybody just pay"" this is how we pay our employees" The owner told me that the $ dollars was for "line set & drain line modification" The scope of the work was to replace an evaporation coil through Fidelity National Home WarrantyI watched the work being doneDuring the course of the conversation I described to the owner how many times his company had been out(Invoices available)At the end of our conversation even though I couldn't get a supervisor or the owner to come out and stand behind their work I still agreed to pay if I could get an Invoice for my recordsThe owner said I was to pay $ immediately On January 27, 2016, I received an email from Solaris (unsigned author) with an attached Invoice # [redacted] dated 10/19/ This Invoice total was On Thursday, January 28, I confirmed via email I received the email In good faith, on Monday, February 1, 2016, I sent an email to Solaris pointing out that the invoice was inaccurate specifically, the zero totalAfter receiving my email on the same day, Solaris sent another invoice with the following response, " corrected invoice sent to youpay amount due immediately and then we can discuss any correction"Invoice [redacted] date written 2/1/ On Monday, February, 8, at approximately hours, again I spoke to the owner regarding payment of the invoiceAt that time the owner escalated and said that If I didn't have a check by Wednesday, February 10, 2016, he would go to the County Recorder and put a lien on the houseI told the owner that a check would be sent on Tuesday, February 9, On Tuesday, February 9, 2016, at 3:17pm I received a text from the owner, "I truly hope you did not forget about sending your check?" On Thursday, February 11, 2016, at 8:am I received a voice mail from the owner threatening me that I had two hours to give him my credit card or he would be at the County Recorder’s Office to place a lien on my property At 8:30am, I sent the owner a return text that I sent the check on Tuesday(2/9/16) Additional Information: On Tuesday, February 9, at am, I went to the US Post Office and sent a check to Solaris HVAC- SGrand, Ave Santa Ana Ca (Invoice [redacted] dated 2/1)The letter was sent via Certified Mail & Return Receipt(Original documents are available for review) Opinions & Conclusions: UNPROFESSIONAL COMPANY In this transaction Solaris HVAC has been condescending, disrespectful and employed what I believe to be overbilling tactics while threatening legal action with no oversight by the Fidelity Home Warranty Company Solaris refused to send a supervisor or a person of authority to resolve the billed work in question Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below UntrueWhen the technician came to my home my system would turn ON and :seconds later, per your comment on the phone, it would shut off After he left, my system does not turn on AT ALL Since you have the phone call recorded, you certainly know that you and your technician admitted it was "shutting off after :10" And now that the system doesn't turn on at all whatsoever, it's clear he did in fact disconnect it Also on your recorded conversation, you'll know that all I asked for was for your company to come to my home, re-connect my system so I could get a 2nd opinion on why my system was shutting off - hard thing to do when your technician DISCONNECTED my system Per your absolute inability to work with me on this matter, which should also be on your phone recording, I want the money back that I paid your companyI paid $for an assessment, not for you to disconnect my system Regards, [redacted]
I am so sorry to hear that you have missed your appointment, however we have very tight schedule and it's very difficult to reschedule within the nearest time frame For example AT&T Company gives you time frame between and PM and people just wait home if they need serviceSome other companies offer four hours or six hours window, we only offer a three hour window Our technicians work in extreme weather conditions and sometimes they cant answer the phone if they're up in attic, that's why it is hard to predict when he's going to finish his current job and then nextYou were third customer on his schedule out of Next time you should propose a different timeframe to make sure that you can stay home Also people in the office do not deserve any verbal abuseThank you so much for your time and understanding
Hello, we are very sorry to hear that your system is not covered by your home warrantyHowever we did not disconnect anything, we left it as is because your home warranty refused to cover this issue$is your deductible and you can request it back from your home warranty.Your system didn't work before we came in and still doesn't work for the reason of faulty zoning control boardYou called on our phone and said: [redacted] (recorded conversation is available for you to enjoy)By this reason we do not want to communicate with you or provide with any kind of serviceNo more verbal abuse or insulting from you! Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint is not based solely on the fact of the time frame As I stated, I was home PRIOR to the technicians arrival My complaint encompasses all aspects of customer service With other companies (such as AT&T) either the technician or the company will make contact with the customer, via phone call (sometimes texts), to advise the customer the technician will be arriving soon Although that could be considered a courtesy it is an aspect of customer service that goes above a customers expectations I would consider that excellent customer service This company did not do that and had no interest in hearing about it I agree that no employee of any company should have to take verbal abuse, however, as a customer, I should not have to take any verbal abuse as well Being told, as a customer, by an employee of a company, that I am rude and will no longer deal be dealt with, in my opinion, is beyond the supposed verbal abuse I may have displayed An employee of a company is a representative of that company, regardless of title (secretary, customer service rep., etc) and should display the same professionalism as the manager and executives of said company Again, this was not the case with this company and they did not have any interest in hearing about their short comings Regards, [redacted]
This company and their Manager [redacted] is a scam and awfulFidelity set me up with them when my heating wasn't workingThey replaced my thermostat last springI didn't need to use the heat again til a month ago and the thermostat was completely deadWhich seemed oddI called them they told me it only had a day warranty and they would charge me again to come back outThe tech who was very nice said it just needed to replace the batteriesI thought this was odd as in other homes I have had for years I've never had to replace the batteriesThen a week later I see the Battery light go onSo I call them again to come back outTwo weeks later the thermostat is dead againThey replaced the thermostat againI ask them for a refund as I shouldn't have to pay for them installing a faulty thermostatThey refusedSasha was rude and awfulAnd I asked to speak to someone else or the ownerHe refusedHaving to have a tech come out three times for the same issue and TO HAVE TO PAY AGAIN TO FIX THEIR MISTAKE IS HORRIBLE BUSINESSDO NOT GIVE THEM YOURS
Hello, I am so sorry to hear that person that didn't pay his bill feels bad about his brand new air conditioning.However, if you don't like our pricing, you should be calling someone elseBut instead of calling someone else you've agreed to pay us $for the labor and materials and personally signed the agreement.You have also stated to your Home Warranty company that you are willing to pay your co-pay deductible for the amount of $for your a/c replacement, otherwise they wouldn't have ever purchased equipment for you.You've patiently waited for us to finish the work and then refused to pay ---->>> very bad business practiceAre you really complaining for getting a new a/c for free?You have falsely stated that you paid us service fee twice for the same problem, We offered you $discount for our terrible mistake and appologized to youWe researched, and found out that you have only paid us one time, not twiceYou took the discount and agreed to pay $345-$65=$but you never did.If you promise to pay - you have to pay, and after all you can complain if you feel like being mistreated.You have to pay your bill for the amount of $345, no discounts are offeredSigned invoice where you agreed to pay us for labor and materials and telephone recording with your verbal agreement to pay is available upon request.Thank you
Hello and I'm very sorry for your bad experience with our company however we should not be discussing anything with tenantsI think it's better if you call your landlord and ask for the detailsThank you so muchSent from my iPad
I am so sorry to hear that you have missed your appointment, however we have very tight schedule and it's very difficult to reschedule within the nearest time frame For example AT&T Company gives you time frame between and PM and people just wait home if they need service Some other companies offer four hours or six hours window, we only offer a three hour window Our technicians work in extreme weather conditions and sometimes they cant answer the phone if they're up in attic, that's why it is hard to predict when he's going to finish his current job and then nextYou were third customer on his schedule out of 10.Next time you should propose a different timeframe to make sure that you can stay homeAlso people in the office do not deserve any verbal abuse.Thank you so much for your time and understanding
I am very sorry for any unpleasant experience that you ever had with my company, I really mean it.Unfortunately [redacted] has worked for Solaris Hvac less than days when he came to your house, per [redacted] he never claimed years with Solaris Hvac.Also he can not make any dessisions for your home warranty company and has no authority to make promise on behalf your home warrany company.Please understand that we, Solaris Hvac can not force your home warranty pay for repairsWe are just local contractors hired by your home warranty company to a
s and advise of your Hvac issues.I think you should call your home warranty and ask the what's the reason for not covering your claimThank you very much!
According to the state license law we have to turn the power off to Your appliance to prevent the fire, All we did is removed your fuses from the fuse box on the wall right next to air-conditioning, you can simply slide it back - its inside your disconnect box on the wall or any HVAC technician can do it without a problem with one motion (within seconds) Legally we cannot come back to restore the power to your air conditioning - it's against the law! we don't want to lose our license if Fire happens in your house$is a service fee that you have to pay to any company that comes to your house and determines the problemwe have identified your problem and spent more than an hour then reported to your home warranty! you have to appreciate that instead of abusing us verbally It is not our fault that your home warranty company does not cover these kind of issues Also we are not willing to continue any communication with you due to extreme verbal abuse that we have experienced from you
As I stated I am truly sorry that you have missed your appointment, however after our office employees get verbally abused we can no longer provide service to the abusive customer, thank you for your understanding.
According to the state license law we have to turn the power off to Your appliance to prevent the fire, All we did is removed your fuses from the fuse box on the wall right next to air-conditioning, you can simply slide it back - its inside your disconnect box on the wall or any HVAC technician can do it without a problem with one motion (within seconds) Legally we cannot come back to restore the power to your air conditioning - it's against the law! we don't want to lose our license if Fire happens in your house $is a service fee that you have to pay to any company that comes to your house and determines the problemwe have identified your problem and spent more than an hour then reported to your home warranty! you have to appreciate that instead of abusing us verbally It is not our fault that your home warranty company does not cover these kind of issues Also we are not willing to continue any communication with you due to extreme verbal abuse that we have experienced from you
Per your request No invoice was presented by Solaris to approve workA Solaris employee called and stated that I needed to pay the additional money or they wouldn't do the workThere were no modifications to the Lineset or Drain Attachments: Fidelity Natiuonal Home Warranty Invoice provided after I requested it photo of work
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The owner assumed it was audacious of me to question the work that was done and went straight to belligerence and threats of legal action It is unfortunate that it has come to this with the Solaris Heating and Air Conditioning CompanyA quick review of the customer reviews on the Yelp consumer website should offer a small view on how this company handles their customer serviceIn reviewing the owner’s response to my complaint he clearly embellishes and omits key parts of the facts SYNOPSIS: I believe Solaris HVAC overbilled for services that were already covered by the Home Warranty Company Nobody from Fidelity National Home Warranty will double check the services being billed(I filed a complaint with Fidelity National Home Warranty and they have not responded)I have specifically requested a follow up by Fidelity Home Warranty to present the factsI have left two messages with (name redacted) Contractor Vendor with no response Solaris employees are allowed to threaten liens on your home with no quality control by the Home Warranty Companyunreasonable customer service & follow up Solaris refused to provide a supervisor or other person of authority in person regarding the charges in question vs the work done Intimidation tactics and misrepresentation of the facts are employed to receive payments for work that is overbilled All emails, text messages, before & after photos and Invoices available upon request FACTS: On January 26, 2016, prior to the (name redacted) technician leaving I told him that I would agree to pay the fees if I could talk to a Supervisor or have him come out so we could discuss what was done to justify the fee of $ On the same day approximately hours later I received a phone call from a (name redacted) male employee who identified himself to me regarding non-payment when the technician was at my homeI told this employee that I was refusing to pay but I just wanted to talk to a supervisorThat employee was condescending, disrespectful and inappropriateHe threatened that he would have a lien placed on my house if I didn't pay immediatelyAgain, I reaffirmed that I would pay for services but I first wanted to talk to a supervisor or ownerAs I talked to the employee he continued to threaten and talk over me, misrepresenting my words, "so you are not going to pay"This conversation was ended by a hang up by this employee On January 26, at approximately pm, I received a telephone call from a (name redacted) male who identified himself as the ownerAmong other things, during the conversation the owner was agitated that I didn't payI told him I would pay if I could have a supervisor or himself come out so we could discuss the work that was doneI would hand the Solaris person that came to my home a check, I just wanted to discuss what was doneThe owner told me, "no I'm not sending anybody just pay"" this is how we pay our employees" The owner told me that the $ dollars was for "line set & drain line modification" The scope of the work was to replace an evaporation coil through Fidelity National Home WarrantyI watched the work being doneDuring the course of the conversation I described to the owner how many times his company had been out(Invoices available)At the end of our conversation even though I couldn't get a supervisor or the owner to come out and stand behind their work I still agreed to pay if I could get an Invoice for my recordsThe owner said I was to pay $ immediately On January 27, 2016, I received an email from Solaris (unsigned author) with an attached Invoice # [redacted] dated 10/19/ This Invoice total was On Thursday, January 28, I confirmed via email I received the email In good faith, on Monday, February 1, 2016, I sent an email to Solaris pointing out that the invoice was inaccurate specifically, the zero totalAfter receiving my email on the same day, Solaris sent another invoice with the following response, " corrected invoice sent to youpay amount due immediately and then we can discuss any correction"Invoice [redacted] date written 2/1/ On Monday, February, 8, at approximately hours, again I spoke to the owner regarding payment of the invoiceAt that time the owner escalated and said that If I didn't have a check by Wednesday, February 10, 2016, he would go to the County Recorder and put a lien on the houseI told the owner that a check would be sent on Tuesday, February 9, On Tuesday, February 9, 2016, at 3:17pm I received a text from the owner, "I truly hope you did not forget about sending your check?" On Thursday, February 11, 2016, at 8:am I received a voice mail from the owner threatening me that I had two hours to give him my credit card or he would be at the County Recorder’s Office to place a lien on my property At 8:30am, I sent the owner a return text that I sent the check on Tuesday(2/9/16) Additional Information: On Tuesday, February 9, at am, I went to the US Post Office and sent a check to Solaris HVAC- SGrand, Ave Santa Ana Ca (Invoice [redacted] dated 2/1)The letter was sent via Certified Mail & Return Receipt(Original documents are available for review) Opinions & Conclusions: UNPROFESSIONAL COMPANY In this transaction Solaris HVAC has been condescending, disrespectful and employed what I believe to be overbilling tactics while threatening legal action with no oversight by the Fidelity Home Warranty Company Solaris refused to send a supervisor or a person of authority to resolve the billed work in question Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below UntrueWhen the technician came to my home my system would turn ON and :seconds later, per your comment on the phone, it would shut off After he left, my system does not turn on AT ALL Since you have the phone call recorded, you certainly know that you and your technician admitted it was "shutting off after :10" And now that the system doesn't turn on at all whatsoever, it's clear he did in fact disconnect it Also on your recorded conversation, you'll know that all I asked for was for your company to come to my home, re-connect my system so I could get a 2nd opinion on why my system was shutting off - hard thing to do when your technician DISCONNECTED my system Per your absolute inability to work with me on this matter, which should also be on your phone recording, I want the money back that I paid your companyI paid $for an assessment, not for you to disconnect my system Regards, [redacted]
I am so sorry to hear that you have missed your appointment, however we have very tight schedule and it's very difficult to reschedule within the nearest time frame For example AT&T Company gives you time frame between and PM and people just wait home if they need serviceSome other companies offer four hours or six hours window, we only offer a three hour window Our technicians work in extreme weather conditions and sometimes they cant answer the phone if they're up in attic, that's why it is hard to predict when he's going to finish his current job and then nextYou were third customer on his schedule out of Next time you should propose a different timeframe to make sure that you can stay home Also people in the office do not deserve any verbal abuseThank you so much for your time and understanding
Hello, we are very sorry to hear that your system is not covered by your home warrantyHowever we did not disconnect anything, we left it as is because your home warranty refused to cover this issue$is your deductible and you can request it back from your home warranty.Your system didn't work before we came in and still doesn't work for the reason of faulty zoning control boardYou called on our phone and said: [redacted] (recorded conversation is available for you to enjoy)By this reason we do not want to communicate with you or provide with any kind of serviceNo more verbal abuse or insulting from you! Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My complaint is not based solely on the fact of the time frame As I stated, I was home PRIOR to the technicians arrival My complaint encompasses all aspects of customer service With other companies (such as AT&T) either the technician or the company will make contact with the customer, via phone call (sometimes texts), to advise the customer the technician will be arriving soon Although that could be considered a courtesy it is an aspect of customer service that goes above a customers expectations I would consider that excellent customer service This company did not do that and had no interest in hearing about it I agree that no employee of any company should have to take verbal abuse, however, as a customer, I should not have to take any verbal abuse as well Being told, as a customer, by an employee of a company, that I am rude and will no longer deal be dealt with, in my opinion, is beyond the supposed verbal abuse I may have displayed An employee of a company is a representative of that company, regardless of title (secretary, customer service rep., etc) and should display the same professionalism as the manager and executives of said company Again, this was not the case with this company and they did not have any interest in hearing about their short comings Regards, [redacted]