Complaint: ***
I am rejecting this response because:
ALL WENT had forwarded me the three PDFs. I received them on 8/26. The email ALL WET sent on 8/was never being receivedI was requesting a breakdown of TIME ALL WET technicians spent on site for the second job (7/26, 7/& 8/4). I understand ALL WET’s rates but I don’t agree the time ALL WET charged. That’s why I needed ALL WET to provide a breakdownALL WET said the original labor charges are near $before a discount appliedI am not sure why ALL WET showed a -$204.02. Is this the discount ALL WET mentioned in the reply? If not, I need ALL WET to specify the total credit to my account.Thank you!!
Regards,
*** ***
In response we have tried contacting the customer numerous times to make sure that everything is understandable to the customer and to answer anything that the customer was not sure about, but we have received no callMr*** brought it to our attention in regards to the time on siteAll our technicians time in and time out of every job and is tracked on how long the job takesWe have provided the breakdown of everyday along with all the credits stated on the invoice as requestedIf you would like to further discuss in detail please call the office or email us directly at *** We will be more then willing to help
Complaint: ***
I am rejecting this response because:
I asked my question here. ALL WET can just simply answer. Please advice the overcharge amount. My wife paid two bills in full already and ALL WET told my wife that she overpaid. Please answer the amount of refund. Thank you so much!!
Regards,
*** ***
The property had several repairs a lot of it had to do with a PVC coming apart due to pressureWe emailed out the breakdown to Mr *** on 8/and itemized the invoice by date, amounts and all creditsalong with the notes of what the technicians did thereThe first initial date of service that was
dated 7/which we creditedOn 7/we were there for an hour(invoice #***) to repair his backflow because we couldn't start the system until this was repairedWe also did the start up that same day which was a flat rateEverything tested OK after the repairs were madeWe received a call from the customer stating that he heard water running even when the system was off, this was caused by the bleeder screw being left open we credited that whole service for them which was indicated on invoice #***A few days after his system started having issues due to the pressure and the PVC holding we went there on the 7/28, customer stating that water was gushing from the wall pipeWe did this repair which takes a few days for the glue to dry that day there was a charged for an hour of work plus material, we then had to return to check system on 8/to make sure after glue dried that everything was working properly which Mr*** was given the discounted labor charge rate which was indicated on invoice #***Mr*** was informed of our service rates before any of the work was scheduledWe understood on our end that he understood the bill since our rep did break it down in detail to him verbally and sent out email of detailed invoices on 8/and that we received payment for balance shortly after the invoices were emailedIf there was further confusion we would have been more then accommodatingWe value our customers to the fullest extent and focus on our customer service
Complaint: ***
I am rejecting this response because:
ALL WENT had forwarded me the three PDFs. I received them on 8/26. The email ALL WET sent on 8/was never being receivedI was requesting a breakdown of TIME ALL WET technicians spent on site for the second job (7/26, 7/& 8/4). I understand ALL WET’s rates but I don’t agree the time ALL WET charged. That’s why I needed ALL WET to provide a breakdownALL WET said the original labor charges are near $before a discount appliedI am not sure why ALL WET showed a -$204.02. Is this the discount ALL WET mentioned in the reply? If not, I need ALL WET to specify the total credit to my account.Thank you!!
Regards,
*** ***
In response we have tried contacting the customer numerous times to make sure that everything is understandable to the customer and to answer anything that the customer was not sure about, but we have received no callMr*** brought it to our attention in regards to the time on siteAll our technicians time in and time out of every job and is tracked on how long the job takesWe have provided the breakdown of everyday along with all the credits stated on the invoice as requestedIf you would like to further discuss in detail please call the office or email us directly at *** We will be more then willing to help
Complaint: ***
I am rejecting this response because:
I asked my question here. ALL WET can just simply answer. Please advice the overcharge amount. My wife paid two bills in full already and ALL WET told my wife that she overpaid. Please answer the amount of refund. Thank you so much!!
Regards,
*** ***
The property had several repairs a lot of it had to do with a PVC coming apart due to pressureWe emailed out the breakdown to Mr *** on 8/and itemized the invoice by date, amounts and all creditsalong with the notes of what the technicians did thereThe first initial date of service that was
dated 7/which we creditedOn 7/we were there for an hour(invoice #***) to repair his backflow because we couldn't start the system until this was repairedWe also did the start up that same day which was a flat rateEverything tested OK after the repairs were madeWe received a call from the customer stating that he heard water running even when the system was off, this was caused by the bleeder screw being left open we credited that whole service for them which was indicated on invoice #***A few days after his system started having issues due to the pressure and the PVC holding we went there on the 7/28, customer stating that water was gushing from the wall pipeWe did this repair which takes a few days for the glue to dry that day there was a charged for an hour of work plus material, we then had to return to check system on 8/to make sure after glue dried that everything was working properly which Mr*** was given the discounted labor charge rate which was indicated on invoice #***Mr*** was informed of our service rates before any of the work was scheduledWe understood on our end that he understood the bill since our rep did break it down in detail to him verbally and sent out email of detailed invoices on 8/and that we received payment for balance shortly after the invoices were emailedIf there was further confusion we would have been more then accommodatingWe value our customers to the fullest extent and focus on our customer service