August 31,2017*** ***Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 'Re: ID#***Solarshield did install a metal roof on the *** homeAs Mrs*** stated, it was done efficiently and to the customers satisfactionMetal roofs have a smoother surface,
therefore, hard rains can cause the water to overshoot the guttersOn most metal roofs we do not touch the gutter system in place and we did not touch the ***'s gutters. We feel they may need new 6" gutters installed to replace their old guttersWe did offer to work with them on this but they feel their old 5" gutter is fine but would like splash guards put in the gutterOur manufacturer does not feel it is a good solution because of the leaf and Ice buithat can occur, therefore, Solarshield will not be a part of ItWe will, however, give them a credit or refund if someone else would do it for them, but we will not be responsible for their gutters.We have tried to-work with the customer and hope that a resolution can be agreed upon.Thank you,Solarshield Home ImprovementsSue G***
September 23, 2015*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re: ID#***in regards to the letter submitted 9/3/15, We did contract with ***
*** and *** *** to do an extremely difficult bathroom demolition and complete remodelAs we approached the completion, the customer, *** ***, kept putting us off for weeks to sign completion papers and financing paperwork to pay for the $24,that is owed on the job(Original contract $28,692.00)After ignoring our phone calls, she had an attorney send us a cease work order immediatelyWe have retained a lawyer to collect payment.Thank you,Sue G***Solarshield Home Improvement
We contracted this co.to install a metal roof on our home.They did so onAug.16&2017.On Aug,,we had rain, the rain overshooting our gutters( which are in good repair).On MonAugwe notified Solarshield and we're told we would need new gutters.( MrS***,) I was hesitant so I was referred to salesman.He insisted we need new gutters(Dan G*** **.) At this point I called the finance company.(Green Sky) Aug.21&23.I was told Solarshield withdrew full payment as soon as the roor was completed.Aug24th called business owner(Dan G*** ***.) Not available! Left message .Call returned Aug.25th.MrG*** still insists we need new gutters.Augcosends their gutter man.(Nelson).He raised small section of gutter.Put hose on roof,did not helpOn Sept.1st.I called the company that manufactures the metal for roof.Spoke with representative does not recommend weather shield.Suggested trimming the roof.Said he (Mr***) would speak to MrG***Immediately received call from MrG*** ,will not trim roof.Still insists on new gutters!Suggests we pay half at a footI checked and this is more than double the cost in our area! MrS*** walked our roof before the job was started ,l think he should have realized there might be a problemWhen I spoke to salesman on Aug2017,he admitted they have had this problem before.I feel they should have made us aware this could be a problem!MrG*** *** is going to work up an estimate for gutters.I have NOT agreed to this action.Mr G*** and his son Dan G*** are very aggressive (not in a good way).Brow beating is not the way to deal with customers!
December 15, *** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA Re; ID *** The ***'s did buy *** windows from Solarshield years agoThey did not have any warranties because they just wanted the windows to install themselves or have
someone else Install themWhen Mrs*** called In previously, she was correctly told that she had no warranty, When Mrs*** called in on November 10,2015, she asked for a quote on the picture window glassSince we no longer sell *** windows, (they are, however, still in business) our service manager, Mike M***, called *** Buildlng Supply (who does sell *** Windows) for a quote, The quote from ***'s was $including taxMrs*** said she could get the glass from someone else for a lesser cost.Thank you,Sue G***Solarshield Home Improvement
August 31,2017*** ***Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 'Re: ID#***Solarshield did install a metal roof on the *** homeAs Mrs*** stated, it was done efficiently and to the customers satisfactionMetal roofs have a smoother surface,
therefore, hard rains can cause the water to overshoot the guttersOn most metal roofs we do not touch the gutter system in place and we did not touch the ***'s gutters. We feel they may need new 6" gutters installed to replace their old guttersWe did offer to work with them on this but they feel their old 5" gutter is fine but would like splash guards put in the gutterOur manufacturer does not feel it is a good solution because of the leaf and Ice buithat can occur, therefore, Solarshield will not be a part of ItWe will, however, give them a credit or refund if someone else would do it for them, but we will not be responsible for their gutters.We have tried to-work with the customer and hope that a resolution can be agreed upon.Thank you,Solarshield Home ImprovementsSue G***
September 23, 2015*** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA 15220Re: ID#***in regards to the letter submitted 9/3/15, We did contract with ***
*** and *** *** to do an extremely difficult bathroom demolition and complete remodelAs we approached the completion, the customer, *** ***, kept putting us off for weeks to sign completion papers and financing paperwork to pay for the $24,that is owed on the job(Original contract $28,692.00)After ignoring our phone calls, she had an attorney send us a cease work order immediatelyWe have retained a lawyer to collect payment.Thank you,Sue G***Solarshield Home Improvement
We contracted this co.to install a metal roof on our home.They did so onAug.16&2017.On Aug,,we had rain, the rain overshooting our gutters( which are in good repair).On MonAugwe notified Solarshield and we're told we would need new gutters.( MrS***,) I was hesitant so I was referred to salesman.He insisted we need new gutters(Dan G*** **.) At this point I called the finance company.(Green Sky) Aug.21&23.I was told Solarshield withdrew full payment as soon as the roor was completed.Aug24th called business owner(Dan G*** ***.) Not available! Left message .Call returned Aug.25th.MrG*** still insists we need new gutters.Augcosends their gutter man.(Nelson).He raised small section of gutter.Put hose on roof,did not helpOn Sept.1st.I called the company that manufactures the metal for roof.Spoke with representative does not recommend weather shield.Suggested trimming the roof.Said he (Mr***) would speak to MrG***Immediately received call from MrG*** ,will not trim roof.Still insists on new gutters!Suggests we pay half at a footI checked and this is more than double the cost in our area! MrS*** walked our roof before the job was started ,l think he should have realized there might be a problemWhen I spoke to salesman on Aug2017,he admitted they have had this problem before.I feel they should have made us aware this could be a problem!MrG*** *** is going to work up an estimate for gutters.I have NOT agreed to this action.Mr G*** and his son Dan G*** are very aggressive (not in a good way).Brow beating is not the way to deal with customers!
In this case we would like to have you seek that the company refund our deposit of $4,692.Thank You,
December 15, *** *** Revdex.com Holiday Drive, Suite Pittsburgh, PA Re; ID *** The ***'s did buy *** windows from Solarshield years agoThey did not have any warranties because they just wanted the windows to install themselves or have
someone else Install themWhen Mrs*** called In previously, she was correctly told that she had no warranty, When Mrs*** called in on November 10,2015, she asked for a quote on the picture window glassSince we no longer sell *** windows, (they are, however, still in business) our service manager, Mike M***, called *** Buildlng Supply (who does sell *** Windows) for a quote, The quote from ***'s was $including taxMrs*** said she could get the glass from someone else for a lesser cost.Thank you,Sue G***Solarshield Home Improvement