Solarshield Sunrooms, Windows & More

In response to complaint ID) # [redacted] , we did install windows, siding, and a sliding door in Going through the job folder I found copies of services done previous to the door serviceIt looks like we rescreened windows in In we replaced some sashes in the double hung windows that had seal failureIn we replaced the top lock on a sliding patio doorThe only service on the bay window was on 4/14/04, but when we went there he said it was okay, it was just ice build up on the house roof (copy attached) There is nothing else on or in their folder until June which is for a service on the sliding door Our sevice tech, [redacted] told them there would be a service fee before he went, as is our policyAs discussed with ***, he said that the door open and closed fine but he did notice that the stationary panel moved a little when it was being opened and closed, [redacted] replaced that bracket, cleaned and oiled the track, checked rollers, etcHe had the customer open and close the door and sign the service completion(copy attached) Their letter states the door was not working again or “as before” the next day but we never heard anything from them until November 11th, months later, when their daughter, who lives out of town, called hereWe did not tell them someone would call later that day Our service tech ***, is cunently not working due to shoulder surgery They were told we would have someone get back to them as soon as we couldTwo day later the letter came from the Revdex.com Thank You, [redacted] Solarshield Remodelers

In response to complaint ID) #[redacted], we did install windows,
siding, and a sliding door in 2001. Going through the job folder
I found copies of services done previous to the door service. It
looks like we rescreened 3 windows in 2002. In 2004 we replaced
some sashes in the double hung windows...

that had seal failure. In
2002 we replaced the top lock on a sliding patio door. The only
service on the bay window was on 4/14/04, but when we went
there he said it was okay, it was just ice build up on the house roof.
(copy attached) There is nothing else on or in their folder until
June 2014 which is for a service on the sliding door.
Our sevice tech, [redacted] told them there would be a
service fee before he went, as is our policy. As discussed with [redacted],
he said that the door open and closed fine but he did notice that the
stationary panel moved a little when it was being opened and closed,
[redacted] replaced that bracket, cleaned and oiled the track, checked
rollers, etc. He had the customer open and close the door and sign
the service completion. (copy attached)
Their letter states the door was not working again or “as before”
the next day but we never heard anything from them until
November 11th, 5 months later, when their daughter, who lives out of town,
called here. We did not tell them someone would call later that day.
Our service tech [redacted], is cunently not working due to shoulder surgery.
They were told we would have someone get back to them as soon as we
could. Two day later the letter came from the Revdex.com.
Thank You,[redacted]
Solarshield Remodelers

Review: Hired company to install windows and doors. The bay window was improperly installed-leaked and not anchored correctly. Windows would not and still will not open and close correctly, sliding glass door would not and still will not open and close correctly. After numerous attempts to have the company fix all of the issues, we hired another contractor to fix the bay window so it would stop leaking and to stop it from pulling the exterior wall out. We found out the subcontractor used by the company was the underlying issue, however the company would not correct any issues. 12 years later we still do not have the problems resolved. After many years of attempts to have the company come out to resolve the issues, they finally sent out a service tech to look at the sliding glass door. His resolution was to remove the door, spray oil and proceed to tell us the issue was resolved and then charged us a $150 service fee. The next morning the door was as before and can now hardly be opened and closed. We contacted the company again on 11nov2014 and was told we would hear from them later that day. We have yet to hear from this company and due to past experience, we feel 12 years of dealing with this issue is well past the appropriate amount of time. We would not recommend this company to anyone and feel they need to be investigated to ensure customers are being treated fairly.Desired Settlement: We paid thousands of dollars to have working windows and doors. We feel the appropriate course of action by the company is to replace all windows and doors.

Business

Response:

In response to complaint ID) #[redacted], we did install windows,

siding, and a sliding door in 2001. Going through the job folder

I found copies of services done previous to the door service. It

looks like we rescreened 3 windows in 2002. In 2004 we replaced

some sashes in the double hung windows that had seal failure. In

2002 we replaced the top lock on a sliding patio door. The only

service on the bay window was on 4/14/04, but when we went

there he said it was okay, it was just ice build up on the house roof.

(copy attached) There is nothing else on or in their folder until

June 2014 which is for a service on the sliding door.

Our sevice tech, [redacted] told them there would be a

service fee before he went, as is our policy. As discussed with [redacted],

he said that the door open and closed fine but he did notice that the

stationary panel moved a little when it was being opened and closed,

[redacted] replaced that bracket, cleaned and oiled the track, checked

rollers, etc. He had the customer open and close the door and sign

the service completion. (copy attached)

Their letter states the door was not working again or “as before”

the next day but we never heard anything from them until

November 11th, 5 months later, when their daughter, who lives out of town,

called here. We did not tell them someone would call later that day.

Our service tech [redacted], is cunently not working due to shoulder surgery.

They were told we would have someone get back to them as soon as we

could. Two day later the letter came from the Revdex.com.

Thank You,[redacted]

Solarshield Remodelers

Review: 2006 purchased All Season Sunroom from Solarshield. They installed this below-grade room with a WOODEN foundation which rotted and caused black mold and fungus to grow in the walls. We had to have a contractor brace up the rotting walls and pour a concrete and rubber shielded foundation to correct the problem. The glass they installed was to be ultra-violet light shielded and was not because my sofa faded from the sun. The heat/airconditioning unit shorted out because it was 3 inches from the patio floor and water got in it. We called and complained the first year we had it and representatives came from both All Season and Solar Shield and nothing was done. After awhile they just ignored our calls. We have documented the whole rebuilding process with pictures and witnesses. Thank you [redacted]Desired Settlement: We would like the cost of rebuilding the room reimbursed. We would accept a partial settlement of no less than 75% of the rebuilding cost including labor.

Business

Response:

In 2006 Mr. and Mrs. [redacted] purchased a Sunshine Room Solarium from our company. We installed the room according to industry standards and codes and obtained all necessary approvals and permits* I have included some, but not all copies of permits and drawings. (Sunshine Room drawings are too big to copy but I gave a copy of the final approved drawings- #1 I am also limited to information in and on the customers folder because of length of time since sunroom was installed.

The wooden foundation that is referred to in their letter is the kneewall with a treated sill plate which was constructed and permitted for, #2 The front of the Sunshine room is attached to this. #3 Apparently some sort of flooding or water run-off took place because they had to install a sump pump to their patio.

On October 4, 2007, Mrs. [redacted] called and it was noted on their folder. “She didn’t really have a service but wants us to know that she loves her Sunroom”. They had what she referred to as an unpleasant experience and had to put a sump pump on their patio to take care of a water problem they had. What she called for was to find out if we sold shades / blind system for her room and if we had a cleaning service to do the glass on her sunroom. She was told we do not sell blinds but she could purchase them on her own and, no, we do not offer a cleaning service. I don’t know why they had a sump pump installed and where the water came from but I have to assume it was not our fault since she started out that she “loves her sunroom” and nothing about water damage or service was mentioned. If they had to put a sump pump in, it would suggest they had a water event or “unpleasant experience” that could have damaged the kneewall and or the heating system. We also had no knowledge of another contractor replacing the kneewall and “rebuilding the room”. This would void any warranties associated with this room.

Requested a quote on a garage roof, they called 45min after appt, to say they are not going to make it, rescheduled another visit, left work early to go to the appt. ,only to come home to a message canceling the appt. Called the company only to find out they don't think it is worth there time to come out and give me a quote. Sounds like to me,if they can't find a way to jack the price up on hidden costs they don't want your business. I will never recommend this company to anyone

Review: I purchased windows for my house from SolarShield, Inc. of Altoona, PA Owner Mr. Dan G[redacted] These windows were purchased between September 1997 and December 2001. The windows were sold to me with a life time Warranty on the Glass. I have a large picture window that the double pane glass started to get fog/moisture between the glass panes approximately 2 to 3 years after the window was purchased. this window was the last of the windows to be purchased sometime in 2001. I call Solarshield and spoke to Mr G[redacted] (Young Dan G[redacted]) There two Dan G[redacted]'s. I called several times over the course of about a month or so speaking to a Tina several times. Always being assured that someone would get back to me. I was told that there was no warranty since we installed them ourselves or had a contractor install them. I recently found out that the glass has a lifetime warranty on it and the manufacturer would warrant the glass. When I called again this year to get the glass replaced because now after all the years, we cannot see out the window. I was told by the installer Mike M[redacted] that the company that made the window went out of business ([redacted]). My complaint is that Solarshield sold the windows to us with a life time warranty on the glass and now they are copping out on the deal because the company that they chose to get there windows from went out of business. I am not asking for a freebee - I only want them to replace the glass and I will pay them to install it. They want to charge me $200 for the replacement glass and another $200 to install it. I ask them to consider making it right by me their customer that purchased a whole house of windows form them, but they would not. It is just very poor customer service to not be upfront with your customers and to make them have to continually call them back to get answers. I fell that this situation should not have been dragged out as long as it has over the past several years. If Mr G[redacted] had informed me the very first time I called about this issue, the company that made the window could have replaced the glass for me under the warranty, but I was not informed that the glass warranted until [redacted] was out of business.Desired Settlement: I would like Solarshield to stand behind the product that they sold to me and replace the double pane glass in this one window that is bad. Since they sold me the product with a life warranty on the glass to begin with.

Business

Response:

December 15, 2015 [redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Re; ID [redacted] The [redacted]'s did buy [redacted] windows from Solarshield 19 years ago. They did not have any warranties because they just wanted the windows to install themselves or have someone else Install them. When Mrs. [redacted] called In previously, she was correctly told that she had no warranty, When Mrs. [redacted] called in on November 10,2015, she asked for a quote on the picture window glass. Since we no longer sell [redacted] windows, (they are, however, still in business) our service manager, Mike M[redacted], called [redacted] Buildlng Supply (who does sell [redacted] Windows) for a quote, The quote from [redacted]'s was $197.37 including tax. Mrs. [redacted] said she could get the glass from someone else for a lesser cost.Thank you,Sue G[redacted]Solarshield Home Improvement