Solcius, LLC

Dear Revdex.com, In response to complaint [redacted] we believe this complaint should be deferred to New Power as the claims are regarding information given from the sales company, New Power (Dallin P [redacted] .) Solcius was not present during the SaleSolcius partners with independent funding companies that are often involved in financing the systems through leases or purchasing agreements and thus take ownership of the accountsHence, many of our customers interact with three separate companies as they go through the process of obtaining a solar systemThe sales company, the fund and Solcius the fulfillment and service company.In this instance, Mrs [redacted] was initially contacted by New Power, the sales company, after which Solcius provided the services to engineer and construct the systemMrs [redacted] also worked with Green Day PPA, the financing company that provided the option to obtain the system through financing rather than purchase with cashAfter which Green Day PPA (Power Purchase Agreement) having ownership of the financing now maintains the agreement and ultimately makes the decision regarding panels being added years after the original installationWe apologize for Mrs [redacted] ’s experience, however, Solcius cannot make any amendments to her agreement with Green Day as we do not own the agreementWe recommend that the customer reach out to Green Day for their options provided in their signed agreement Sincerely,Mona M [redacted] SrCustomer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We believe this is a miscommunication due to a wrong emailOur team spoke with the customer today and had it resolvedPlease remove complaint Sincerely,Mona M***SrCustomer Experience Manager

Dear Revdex.com, In reference to complaint # ***, Solcius would like to clarify that we are a Solar company that designs, procures, installs and services solar systemsWe contract with a network of independent sales companies, including Clear Solar who worked directly with Mr*** as his
sales companyWe will reach out to Clear Solar to encourage a resolutionSolcius holds our partners to a high standard, all our partners sign a code of conduct when signing on with our companyWe do take this complaint very seriouslyWe will investigate this compliance complaint on our endWe would ask that this complaint be moved to Clear Solar which is owned an operated by Jesse C*** at jesse.c***@clearsolar.us to work with Mr*** on a resolution in addition to Solcius’ efforts.Sincerely,Mona M*** SrCustomer Experience Manager Tell us why here

Dear Revdex.com, I will look into this complaint and we will follow up with the customer directlyWe are sorry about his experience and will work hard to make necessary process updates/improvements so this does not continue to be an issue. Sincerely,Mona M***SrCustomer Service
Manager

We will reach out to Mr*** and work out a amicable resolution. Sincerely,Mona M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I plan to file a new complaint with New Power as suggested by Solcius.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We believe this is a miscommunication due to a wrong email. Our team spoke with the customer today and had it resolved. Please remove complaint.  Sincerely,Mona M[redacted]Sr. Customer Experience Manager

After researching the agreement it appears the customers usage has increased since going Solar, which seems to be the reason they are not seeing the savings they could be at this time. We will reach out to the Mayors to try and reach an amicable agreement.

I will personally reach out to Mr. [redacted] to see what resolution we can come to.  Thank you,Mona M[redacted] Customer Service Manager [redacted](385) 233-5015

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the business does what it says they will do & these issues do not occur again.
Sincerely,
[redacted]

Dear Revdex.com, In response to complaint [redacted] we believe this complaint should be deferred to New Power as the claims are regarding information given from the sales company, New Power (Dallin P[redacted].) Solcius was not present during the Sale. Solcius partners with independent funding...

companies that are often involved in financing the systems through leases or purchasing agreements and thus take ownership of the accounts. Hence, many of our customers interact with three separate companies as they go through the process of obtaining a solar system. The sales company, the fund and Solcius the fulfillment and service company.In this instance, Mrs. [redacted] was initially contacted by New Power, the sales company, after which Solcius provided the services to engineer and construct the system. Mrs. [redacted] also worked with Green Day PPA, the financing company that provided the option to obtain the system through financing rather than purchase with cash. After which Green Day PPA (Power Purchase Agreement) having ownership of the financing now maintains the agreement and ultimately makes the decision regarding panels being added years after the original installation. We apologize for Mrs. [redacted]’s experience, however, Solcius cannot make any amendments to her agreement with Green Day as we do not own the agreement. We recommend that the customer reach out to Green Day for their options provided in their signed agreement.  Sincerely,Mona M[redacted] Sr. Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]