To whom it may concern: This letter is in response to the complaint made by Mr*** *** *** in regards to a move-out inspection conducted on September 24, at 10:a.mby Mr***
***. Mr*** stated that when the inspector came out to conduct a move-out inspection, Mr*** had told him that he was going to “bounce” everything he had written down against the moinspection form, and that the house looked as good as it did the last time he was in the home and the tenant would get all of their money backAt the time of the tenant is responsible for turning in a “Residential and Inventory Condition Form” upon moving into the propertyWhen the tenant is transitioning to moving out and inspector will come by and inspect the homeHowever the inspector does not have the Residential and Inventory Condition Form on hand at the time of the move-out inspection, therefore the inspector would not be able to assess the probable damages the tenant could possibly be reliable forThe inspector did document that the home was clean and that it had an odor, which could be coming from the carpets because they were wet during the time of the inspectionSo I, *** ***, told Mr*** to go back to the property on Monday, September 21, to give the carpets time to dry, and see if the odor was still in the homeWhen the inspector went back out to the property the odor was still there. I asked Mr*** was the A/C on, and he said he did not knowSo Tuesday morning, I stopped by the property of *** *** to check the home myself, the smell was still overwhelmingThe odor was so strong that I turned on the A/C to degreesLater on that day, the home owner wife of *** ***, called me and said that her listing agent told her that the odor was too overwhelming to have an Open House showing for the propertyI contacted Mr*** on September 31, about the odor, and he asked if we could meet him with the carpet cleaning team around 6:that eveningWhen I got to the property of *** ***, Mr*** and the carpet cleaning team were thereMr*** stated that he had already had the carpets cleaned twice and if I wanted them cleaned again I was going to have to pay for it to be cleanedI told Mr*** that I was not going to pay to have the carpets cleanedI open the door to the property and the odor was still in them homeMr*** and the cleaning team said they did not smell anything, but the cleaning team sprayed a solution onto the carpets and told me that the solution would bring the smell out of the carpets in a few daysI contacted the owner of the home to keep them informed about the situationThe owner and I waited two weeks to see if the solution brought up the odor, and it didn’t; the smell was worse than before because the power was cut offThe owners listing agent contacted her and said the odor had gotten worse and cannot show the home until the issue is resolveThe owner had gotten an estimate for the rest of the repairs needed to the propertyI, *** ***, gave Mr*** the opportunity to get the issue resolved on September 31, In the rental agreement that he signed, the tenant is responsible for damages to the property which includes odors in the carpet, he is responsible for the property to be in same condition as it was (except for wear and tear) when it was leased to himThe odor in the home was taken care of; therefore Mr*** is reliable for the damages of the propertyThe carpets needed to be replaced in result of Mr*** not getting the odor removed out of the carpetsMr*** can check with our local Lowe’s and see that the cost of replacing the carpets should have being more than $900.00, which would be enough for the materialMr*** did leave the property clean except for the overwhelming odorThis odor could be a result of the home being exposed to any pets (Cat) that were living in the propertyMaybe if it was explained to the cleaning team that Mr*** hired, the solution would have been different, and it would have gotten out the odorWe value Mr*** and his family as customers but we have to uphold the contract that was signed on the property
I am sorry for your complaint. However, Soldiers of Real Estate does not have access to any tenants personal bank account, whether it is through your credit/debit card, or checking or savings account. On Jan. 13, 2016 a cash payment was submitted to Soldiers of Real Estate from the disputing...
customer. The customer received a receipt of payment made, signed the lease, and received keys to the property. Before move-in, tenant had the option to request any repairs to be made prior to moving in, and due to her situation at the moment of lease signing, the disputing customer accepted the property as is. No remarks were addressed on the residential lease application that the disputed customer filled out on Jan 13, 2016. In section 15 of the signed lease, as follows states: A. Landlord makes no express or implied warranties as to the property's condition. Tenant has inspected the property and accepts it AS-IS provided that Landlord:--(THIS AREA IS BLANK, THEREFORE TENANT ACCEPTS AS-IS). Disputing tenant signed this page 4 times. We have gone above and beyond to make sure this tenants stay is comfortable and enjoyable. When they submitted work orders for repairs we addressed them immediately. For example, when reported to the office of a broken window in the apartment, we sent out a repair company to board up the window for tenant safety. A-1 glass was then contacted and sent out and measured and ordered a new window to be installed. Even after the tenant moved-in, they called the office because they felt like the house was not clean enough. So one of the secretaries took time off to assist the cleaning lady in cleaning the home to the tenants liking. Before the secretary left, the tenant said everything was fine with the cleaning. In regards to the late fees: Tenant signed two documents, the "New Tenant Check List and Lease" which both state when rent is due and when late fees kick in. Her signature verifies that she read and understood her obligations for renting the property. It is the tenant responsibility to uphold to their lease and keep up with their obligations of their lease. In regards to late fees being waived, only the owner can authorize late fees to be waived, and all employees know and understand that rule. No late fees will be waived. Tenant is more than welcome to speak with the Property Manager. Please contact the office to schedule an appointment. This response is a final response with no agreement to waive late fees.
Revdex.com Complaint Response to Complaint ID: [redacted] In regards to this complaint, we have discussed this issue several times with you over the phone. The initial day that you decided to stay a few extra days beyond your lease expiration date, it was explained to you will...
have to pay the $100 month-to –month charge. And it was clearly understood that you was aware of that charge. The reply you gave was, “Ok!” We have a signed receipt of you receiving the certified letter in regards to you deposit along with a check on November 30, 2015. In that letter it contains the complete breakdown of your deposit along with the listing of damages (move-out inspection) you were responsible for. According to your lease agreement on Section 8, APPLICATION OF FUNDS: Regardless of any notation on a payment, Landlord may apply funds received from tenant first to any non-rent obligations of Tenant, including but not limited to , late charges, returned payments charges, repairs, brokerage fees, periodic utilities, pet charges, and then rent. Your lease ended on September 30, 2015. You were only charged the month-month fee for Oct and not November. You made a regular payment of $1400 for October, which was late and not paid in full. The rent amount for October was $1500 (which is the regular $1400/mo, plus the month to month fee of $100). You are aware of our late fee charge which is 10% of the rent and $5/day until the rent is paid in full. Therefore, you have received a late fee charge due to the unpaid month-to-month charge for October. When you came in November to make a payment, we had to pay your previous balance before the rent. That is how you inquired those charges. Please refer to your lease about our late fee policy which is in Section 6 (a &b), Section 8. You are more than welcome to make an appointment to speak with us and we can go over any questions you may have. At this time our response is what we are standing by and we will not remove any charges nor refund any money. Thank you.
We are deeply sorry you feel this way. However, in our records it shows that since you have been living in the home you have made 9 service requests, in which all have been fulfilled. With that being said, you left he property severely damaged. My inspector along with the homeowner conducted your...
move-out inspection. My inspector matched up your move-in inspection to your move-out inspection, to see what damages your are and aren't liable for. We sent you a letter in the mail on April 1, 2015, requesting a forwarding address and letting you know about the Non-Renewal of your lease. We never received a forwarding address from you, so any information about your move out inspection, damages, fees and deposit refund was sent to the last known address on file. We have the returned certified letter from the post office here in the office. You are welcome to come by and pick it up at your earliest convenience. I will be more than gladly to meet with you to go over everything and answer any questions you may have.ll us why here...
We stand by our initial response which was: We are deeply sorry you feel this way. However, in our records it shows that since you have been living in the home you have made 9 service requests, in which all have been fulfilled. With that being said, you left he property severely damaged. My inspector along with the homeowner conducted your move-out inspection. My inspector matched up your move-in inspection to your move-out inspection, to see what damages your are and aren't liable for. We sent you a letter in the mail on April 1, 2015, requesting a forwarding address and letting you know about the Non-Renewal of your lease. We never received a forwarding address from you, so any information about your move out inspection, damages, fees and deposit refund was sent to the last known address on file. We have the returned certified letter from the post office here in the office. You are welcome to come by and pick it up at your earliest convenience. I will be more than gladly to meet with you to go over everything and answer any questions you may have.As we have stated before, you are more than welcome to contact our office to speak about this matter. Have a great day!
To whom it may concern: This letter is in response to the complaint made by Mr*** *** *** in regards to a move-out inspection conducted on September 24, at 10:a.mby Mr***
***. Mr*** stated that when the inspector came out to conduct a move-out inspection, Mr*** had told him that he was going to “bounce” everything he had written down against the moinspection form, and that the house looked as good as it did the last time he was in the home and the tenant would get all of their money backAt the time of the tenant is responsible for turning in a “Residential and Inventory Condition Form” upon moving into the propertyWhen the tenant is transitioning to moving out and inspector will come by and inspect the homeHowever the inspector does not have the Residential and Inventory Condition Form on hand at the time of the move-out inspection, therefore the inspector would not be able to assess the probable damages the tenant could possibly be reliable forThe inspector did document that the home was clean and that it had an odor, which could be coming from the carpets because they were wet during the time of the inspectionSo I, *** ***, told Mr*** to go back to the property on Monday, September 21, to give the carpets time to dry, and see if the odor was still in the homeWhen the inspector went back out to the property the odor was still there. I asked Mr*** was the A/C on, and he said he did not knowSo Tuesday morning, I stopped by the property of *** *** to check the home myself, the smell was still overwhelmingThe odor was so strong that I turned on the A/C to degreesLater on that day, the home owner wife of *** ***, called me and said that her listing agent told her that the odor was too overwhelming to have an Open House showing for the propertyI contacted Mr*** on September 31, about the odor, and he asked if we could meet him with the carpet cleaning team around 6:that eveningWhen I got to the property of *** ***, Mr*** and the carpet cleaning team were thereMr*** stated that he had already had the carpets cleaned twice and if I wanted them cleaned again I was going to have to pay for it to be cleanedI told Mr*** that I was not going to pay to have the carpets cleanedI open the door to the property and the odor was still in them homeMr*** and the cleaning team said they did not smell anything, but the cleaning team sprayed a solution onto the carpets and told me that the solution would bring the smell out of the carpets in a few daysI contacted the owner of the home to keep them informed about the situationThe owner and I waited two weeks to see if the solution brought up the odor, and it didn’t; the smell was worse than before because the power was cut offThe owners listing agent contacted her and said the odor had gotten worse and cannot show the home until the issue is resolveThe owner had gotten an estimate for the rest of the repairs needed to the propertyI, *** ***, gave Mr*** the opportunity to get the issue resolved on September 31, In the rental agreement that he signed, the tenant is responsible for damages to the property which includes odors in the carpet, he is responsible for the property to be in same condition as it was (except for wear and tear) when it was leased to himThe odor in the home was taken care of; therefore Mr*** is reliable for the damages of the propertyThe carpets needed to be replaced in result of Mr*** not getting the odor removed out of the carpetsMr*** can check with our local Lowe’s and see that the cost of replacing the carpets should have being more than $900.00, which would be enough for the materialMr*** did leave the property clean except for the overwhelming odorThis odor could be a result of the home being exposed to any pets (Cat) that were living in the propertyMaybe if it was explained to the cleaning team that Mr*** hired, the solution would have been different, and it would have gotten out the odorWe value Mr*** and his family as customers but we have to uphold the contract that was signed on the property
I am sorry for your complaint. However, Soldiers of Real Estate does not have access to any tenants personal bank account, whether it is through your credit/debit card, or checking or savings account. On Jan. 13, 2016 a cash payment was submitted to Soldiers of Real Estate from the disputing...
customer. The customer received a receipt of payment made, signed the lease, and received keys to the property. Before move-in, tenant had the option to request any repairs to be made prior to moving in, and due to her situation at the moment of lease signing, the disputing customer accepted the property as is. No remarks were addressed on the residential lease application that the disputed customer filled out on Jan 13, 2016. In section 15 of the signed lease, as follows states: A. Landlord makes no express or implied warranties as to the property's condition. Tenant has inspected the property and accepts it AS-IS provided that Landlord:--(THIS AREA IS BLANK, THEREFORE TENANT ACCEPTS AS-IS). Disputing tenant signed this page 4 times. We have gone above and beyond to make sure this tenants stay is comfortable and enjoyable. When they submitted work orders for repairs we addressed them immediately. For example, when reported to the office of a broken window in the apartment, we sent out a repair company to board up the window for tenant safety. A-1 glass was then contacted and sent out and measured and ordered a new window to be installed. Even after the tenant moved-in, they called the office because they felt like the house was not clean enough. So one of the secretaries took time off to assist the cleaning lady in cleaning the home to the tenants liking. Before the secretary left, the tenant said everything was fine with the cleaning. In regards to the late fees: Tenant signed two documents, the "New Tenant Check List and Lease" which both state when rent is due and when late fees kick in. Her signature verifies that she read and understood her obligations for renting the property. It is the tenant responsibility to uphold to their lease and keep up with their obligations of their lease. In regards to late fees being waived, only the owner can authorize late fees to be waived, and all employees know and understand that rule. No late fees will be waived. Tenant is more than welcome to speak with the Property Manager. Please contact the office to schedule an appointment. This response is a final response with no agreement to waive late fees.
Revdex.com Complaint Response to Complaint ID: [redacted] In regards to this complaint, we have discussed this issue several times with you over the phone. The initial day that you decided to stay a few extra days beyond your lease expiration date, it was explained to you will...
have to pay the $100 month-to –month charge. And it was clearly understood that you was aware of that charge. The reply you gave was, “Ok!” We have a signed receipt of you receiving the certified letter in regards to you deposit along with a check on November 30, 2015. In that letter it contains the complete breakdown of your deposit along with the listing of damages (move-out inspection) you were responsible for. According to your lease agreement on Section 8, APPLICATION OF FUNDS: Regardless of any notation on a payment, Landlord may apply funds received from tenant first to any non-rent obligations of Tenant, including but not limited to , late charges, returned payments charges, repairs, brokerage fees, periodic utilities, pet charges, and then rent. Your lease ended on September 30, 2015. You were only charged the month-month fee for Oct and not November. You made a regular payment of $1400 for October, which was late and not paid in full. The rent amount for October was $1500 (which is the regular $1400/mo, plus the month to month fee of $100). You are aware of our late fee charge which is 10% of the rent and $5/day until the rent is paid in full. Therefore, you have received a late fee charge due to the unpaid month-to-month charge for October. When you came in November to make a payment, we had to pay your previous balance before the rent. That is how you inquired those charges. Please refer to your lease about our late fee policy which is in Section 6 (a &b), Section 8. You are more than welcome to make an appointment to speak with us and we can go over any questions you may have. At this time our response is what we are standing by and we will not remove any charges nor refund any money. Thank you.
We are deeply sorry you feel this way. However, in our records it shows that since you have been living in the home you have made 9 service requests, in which all have been fulfilled. With that being said, you left he property severely damaged. My inspector along with the homeowner conducted your...
move-out inspection. My inspector matched up your move-in inspection to your move-out inspection, to see what damages your are and aren't liable for. We sent you a letter in the mail on April 1, 2015, requesting a forwarding address and letting you know about the Non-Renewal of your lease. We never received a forwarding address from you, so any information about your move out inspection, damages, fees and deposit refund was sent to the last known address on file. We have the returned certified letter from the post office here in the office. You are welcome to come by and pick it up at your earliest convenience. I will be more than gladly to meet with you to go over everything and answer any questions you may have.ll us why here...
We stand by our initial response which was: We are deeply sorry you feel this way. However, in our records it shows that since you have been living in the home you have made 9 service requests, in which all have been fulfilled. With that being said, you left he property severely damaged. My inspector along with the homeowner conducted your move-out inspection. My inspector matched up your move-in inspection to your move-out inspection, to see what damages your are and aren't liable for. We sent you a letter in the mail on April 1, 2015, requesting a forwarding address and letting you know about the Non-Renewal of your lease. We never received a forwarding address from you, so any information about your move out inspection, damages, fees and deposit refund was sent to the last known address on file. We have the returned certified letter from the post office here in the office. You are welcome to come by and pick it up at your earliest convenience. I will be more than gladly to meet with you to go over everything and answer any questions you may have.As we have stated before, you are more than welcome to contact our office to speak about this matter. Have a great day!