I ordered a SOLE exercise bike directly from Sole Fitness, by phone, on November 27, paying $99 extra for the delivery to the room. I was told 10-14 days for delivery.
25 days and 6 phone calls later (to both SOLE and their chosen delivery company) I still have no exercise bike and am told they can not get a hold of a technician who will deliver the bike, which was received somewhere locally well over a week ago (this is a separate problem with the delivery company).
I called SOLE to let them know the company they choose to use has not contacted me and when I call them they are unable to contact someone to deliver my product. The contact at SOLE seemed to think there may have been a problem with a release on their end, but still no improvement on the issue.
Since they are unable to fix the delivery problem, I have asked for a refund of the $99 and drop the delivery by my front door, but apparently that is not possible either.
I ordered a SOLE exercise bike directly from Sole Fitness, by phone, on November 27, paying $99 extra for the delivery to the room. I was told 10-14 days for delivery.
25 days and 6 phone calls later (to both SOLE and their chosen delivery company) I still have no exercise bike and am told they can not get a hold of a technician who will deliver the bike, which was received somewhere locally well over a week ago (this is a separate problem with the delivery company).
I called SOLE to let them know the company they choose to use has not contacted me and when I call them they are unable to contact someone to deliver my product. The contact at SOLE seemed to think there may have been a problem with a release on their end, but still no improvement on the issue.
Since they are unable to fix the delivery problem, I have asked for a refund of the $99 and drop the delivery by my front door, but apparently that is not possible either.