Soleil Tans

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

HelloHis had been resolved favorably with the guestThank you

Review: I sent a letter to the company asking to cancel my membership, fees are taken out every month. After a few months I realized that the money was still being taken out of my account, so I called customer service. It took about a week to receive a phone call back, after leaving multiple messages. I was told that I should have sent a certified letter, which I was never told to do so, the girl at the salon simple told me to send a letter. The man I spoke to explained that he would cancel my service, which I agreed with. When asked about being refunded for the previous months, he told me he had to get back to me. I never heard back from him, and left numerous other messages. After that I have continued to be charged each month, even though he told me my contract would be canceled. After each month I am charged, I have left a message, but do not receive a phone call back.Desired Settlement: I would like a refund for the full amount I am owed. I have not used this service for at least 7 months.

Business

Response:

To whom it may concern.

I have spoke to [redacted] about this complaint. She was confused about our cancellation policy at the time she sent it and should be contacting you to withdraw it. I have satisfied her requests and clarified the issue.

--

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,