We hired Solid Rock Homes and Design to add an extension to an existing deck structure in our backyard. The agreed-upon estimate was to add a 10'x10'x5' deck to the existing deck, dig the holes, cement posts, black metal railings, and post caps to match the existing. Run conduit underground and connect the hot tub.
Upon completion, the contractor did not perform wiring per code, and we had to have an electrician correct this, costing us more money. The railing did not match; he did not tell us prior to installation that he could not find it, as he stated when my wife questioned him, and then when I returned home, we investigated the work more closely to discover that the railing was vinyl and not metal. Post caps did not match. We have copper post caps. The contractor installed cheap black plastic. Lastly, when we measured the deck surface, the width was not 10' wide, but 9'4", making it nearly impossible to negotiate between the hot tub and the railing.
We contacted the contractor after discovering the discrepancies in work compared to the agreed contract, to no avail. He would not answer his phone, return voicemail, and his only response to text was that he was leaving on a mission trip and would look at our concerns that we listed in the text. We received no phone call, no text, or correspondence until we returned home on 8/13 from taking our daughter to college to find a letter of collection and a threat to place a lien on our property and that the job was completed as agreed to.
We have stated to him that we want to pay him for his work, but we want the work done as agreed upon or have monies owed reduced due to the smaller deck surface and materials that are not matching and are inferior. We have received no comment other than the collection letter. I attempted to contact the contractor again today, 8/14, via email, phone voicemail, and text. His response was he wasn't available until Weds, 8/16.
Upon completion, the contractor did not perform wiring per code, and we had to have an electrician correct this, costing us more money. The railing did not match; he did not tell us prior to installation that he could not find it, as he stated when my wife questioned him, and then when I returned home, we investigated the work more closely to discover that the railing was vinyl and not metal. Post caps did not match. We have copper post caps. The contractor installed cheap black plastic. Lastly, when we measured the deck surface, the width was not 10' wide, but 9'4", making it nearly impossible to negotiate between the hot tub and the railing.
We contacted the contractor after discovering the discrepancies in work compared to the agreed contract, to no avail. He would not answer his phone, return voicemail, and his only response to text was that he was leaving on a mission trip and would look at our concerns that we listed in the text. We received no phone call, no text, or correspondence until we returned home on 8/13 from taking our daughter to college to find a letter of collection and a threat to place a lien on our property and that the job was completed as agreed to.
We have stated to him that we want to pay him for his work, but we want the work done as agreed upon or have monies owed reduced due to the smaller deck surface and materials that are not matching and are inferior. We have received no comment other than the collection letter. I attempted to contact the contractor again today, 8/14, via email, phone voicemail, and text. His response was he wasn't available until Weds, 8/16.