Solitaire Homes of Abilene

We are very sorry that [redacted]'s household goods shipment is going to be delivered later than agreed, it doesn't happen very often but does occur occasionally in the peak moving season, which is now.  The last day of his delivery spread was 7/**/15 and it appears that his household goods...

will be delivered this coming Tuesday, 8/*/15.I have attached the signed moving documents and also the actual charges for [redacted]'s move, which were actually $1144.72 less than the estimated charges.We are an agent for [redacted], we did not sub-contract them, and all interstate moves are done on their interstate operating authority.  We have no guaranteed delivery date and no one from this office ever said the word guaranteed.  Certainly, we strive to have 100% of our moves delivered within the agreed upon dates, however, we are at the mercy of [redacted] to assign the resources to each shipment and deliver them within the spread.There is a process in place to file a delay claim in the event of a delayed delivery, as in the case of [redacted], which he has the choice to take advantage of, if he chooses.  A delay claim form will need to be completed and returned to the [redacted] claims department for processing.  They are very good in responding.A-1 First Class Moving and Storage has no control over the delivery of [redacted]'s household goods shipment, nor his delay claim. These are in the hands of [redacted], with whom the agreement was made as the interstate carrier.   We will be more than happy to facilitate the delay claim and do our best to help [redacted].  We are very sorry that this delay has happened on his move.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]