Solo CreAcetions

Sent: Saturday, November 26, 2016 1:18 PM Subject: Response to complaint [redacted] My business was a solo run hand painted gifts shop. When I was first contacted by Ms. [redacted], I told her that the short turn around time that she was asking would be difficult due to my full time occupation being a...

school teacher and we were starting school and I have after school obligations to my students. I also stated that I wasn't painting for my business any longer. She insisted that she still wanted me to paint her boots. We made the transaction through [redacted] for $35, she shipped her boots and enclosed the return packaging. I was only charging her for the painting of the boots, not for shipping or anything else. I was unable to obtain the boots from my apartment office for several days due to me not leaving work until after the office had closed. I was unable to complete the deadline of the boots. When Ms. [redacted] emailed me, it was very unhappy which I was empathetic to and offered her a full refund or a partial if she still wanted me to complete the painting. She at that time chose for me to still paint the boots even with me letting her know I was in the midst of my career's busy season. I cannot answer this personal email on my contract time with my district. After receiving another email from Ms. [redacted], I realized I was just not going to be able to complete this task. I dropped the boots off in the postage paid for by Ms. [redacted] at an authorized [redacted] retailer. I emailed her that they had been dropped off. I sent a full refund of the $35 back to her through [redacted].  A week later I received another email stating she had not received her boots. I called the retailer that I had dropped them off at and they stated they did not still have the package in their possession. As to where her boots are now, they are somewhere in the [redacted] system and being that Ms. [redacted] bought the postage, she should have the tracking number. I have returned her money, returned her property and replied when I could. I will not however continue contact with a customer that becomes hostile when I have tried to the best of my ability to resolve this problem.  Solo CreACEtions went into retirement in the summer of 2016. It is no longer a business that I operate as I knew with my career requirements becoming more demanding I could not continue to paint and ship by myself.  --  Sincerely, Ashli [redacted]