Solo Home Specialized Inc.

Customer advised my driver to repack both merchandise since her/his building is not allowed to install themBoth washer and dryer were in perfect condition at the time of deliveryCustomer
wavied her/his rights to inspect merchandise at the time of deliveryWe are not responsible for any damanged after delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I was lived at this address since and I had my washer and dryer since then. My building was allow to have washer and dryer in the apartment. I can provide you proof from my building management office. The reason I purchased the new washer and dryer were because I was moving to a two bed room apartment and I want the new washer and dryer. I never advised the salesperson to repack both merchandise but the salesperson who's name is Yuan he said he can do that for my washer and dryer when I order my washer and dryer. I really don't know what's that mean. I don't know why the salesperson offer that but it doesn't matter to me anyway as long as I have my new washer and dryer. Also I would not know who's the driver at that time too. The only person I talked to was the salesperson. By the way, how can the driver repack both merchandise at the time of delivery? At the time of delivery, I was at work and my dad was the one who accept the delivery and let them enter to my apartment to drop off the merchandise. And I am sure that no one will move my washer or dryer at my apartment until we clean the kitchen and my husband wants to install the washer. I am also attached the pictures of the damage washer to you for viewHow can this damage can be done by our self, it is ridiculous.I really can not accept their responded, I only can say they make up the story which don't make sense at all.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I was lived at this address since 2009 and I had my washer and dryer since then.  My building was allow to have washer and dryer in the apartment.  I can provide you proof from my building management office.  The reason I purchased the new washer and dryer were because I was moving to a two bed room apartment and I want the new washer and dryer.  I never advised the salesperson to repack both merchandise but the salesperson who's name is Yuan he said he can do that for my washer and dryer when I order my washer and dryer.   I really don't know what's that mean.  I don't know why the salesperson offer that but it doesn't matter to me anyway as long as I have my new washer and dryer.  Also I would not know who's the driver at that time too.  The only person I talked to was the salesperson.  By the way, how can the driver repack both merchandise at the time of delivery?  At the time of delivery, I was at work and my dad was the one who accept the delivery and let them enter to my apartment to drop off the merchandise.   And I am sure that no one will move my washer or dryer at my apartment until we clean the kitchen and my husband wants to install the washer.  I am also attached the pictures of the damage washer to you for view. How can this damage can be done by our self,  it is ridiculous.I really can not accept their responded, I only can say they make up the story which don't make sense at all. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer advised my driver to repack both merchandise since her/his building is not allowed to install them. Both washer and dryer were in perfect condition at the time of delivery. Customer wavied her/his rights to inspect merchandise at the time of delivery. We are not responsible for any...

damanged after delivery.

Revdex.com:At this time, I have not been contacted by Solo Home Specialized Inc. regarding complaint ID [redacted].  Also, please note, I will be out of the country from 9/*/15 to 10/**/15 and will not be checking my email often.  Please excuse if I am not response to your email.  Thank you.Sincerely,[redacted]